Remove From My Forums

One Care stopped working on 1 computer but fine on the other......

Question
0

Sign in to vote
Yesterday I was changing some RAM and it didnt work so I was trying a few different things to get it working , like reseting the bios, and my One Care stopped working after one of my reboots. I got an error ID 0014-80072F8F saying that I have a network problem and I cant contine with a fresh install of my one care disk. Ive tried start-stop winss, Ive tried going into services.msc and setting Terminal to auto. My account is good thru august but I can't get one care to recognise my windows live ID either. Any help would be appreciated.
- Moved by Stephen BootsMVP, Moderator Tuesday, May 12, 2009 4:27 PM (From:Windows Live OneCare General)
Tuesday, May 12, 2009 4:05 PM

Answers

1

Sign in to vote
Resetting the BIOS would have reset the system clock, and an incorrect date is probably the most common cause of this particular error message. So first try these recommendations from the Online Help page for this error: http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_InstallationErrorMessage.htm

GreginMich
- Edited by GreginMich Tuesday, May 12, 2009 5:17 PM
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, May 12, 2009 5:20 PM
Tuesday, May 12, 2009 5:14 PM

All replies

0

Sign in to vote
I moved your post to the Install and activate forum.
The 0014 error means that there is an issue with your network configuration. In addition, you may want to run the cleanup tool before trying the reinstall -
http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/399071e2-49dc-4767-932d-d261e3965943/

Don't bother with your install disk, download and install the trial from http://onecare.live.com as the disc installer will still need to download the latest program bits anyway.

See this post for the KB article to troubleshoot install problems - http://social.microsoft.com/forums/en-US/onecareinstallandactivate/thread/ba26b781-da18-4ce4-be8c-22647bd5d8fc/

Your subscription LiveID will be needed to activate once you have installed again. On the PC where OneCare is working and installed, open OneCare and click on Help/About... to see the LvieID you need to use for activation. If you are getting the 0014 error, you aren't yet installed, so I don't know how the LiveID plays into things yet.

If you need to get help from support:

How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, May 12, 2009 4:32 PM
- Unmarked as answer by Stephen BootsMVP, Moderator Tuesday, May 12, 2009 6:33 PM
Tuesday, May 12, 2009 4:32 PM

Moderator
1

Sign in to vote
Resetting the BIOS would have reset the system clock, and an incorrect date is probably the most common cause of this particular error message. So first try these recommendations from the Online Help page for this error: http://help.live.com/Help.aspx?market=en-US&project=onecarev2&querytype=topic&query=OneCare_TROU_InstallationErrorMessage.htm

GreginMich
- Edited by GreginMich Tuesday, May 12, 2009 5:17 PM
- Marked as answer by Stephen BootsMVP, Moderator Tuesday, May 12, 2009 5:20 PM
Tuesday, May 12, 2009 5:14 PM
0

Sign in to vote

Ah, thanks, GreginMich - overlooked that bit of information. That would also explain the LiveID login problem!
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

Tuesday, May 12, 2009 5:19 PM

Moderator
0

Sign in to vote

Well ic that you solved it while i was away ^^ I did a windows update and it saw that my time and date needed to be set. Such a simple thing. >.< lol Thanks for your help

Tuesday, May 12, 2009 5:34 PM
0

Sign in to vote

Well ic that you solved it while i was away ^^ I did a windows update and it saw that my time and date needed to be set. Such a simple thing. >.< lol Thanks for your help

Glad to read that GreginMich spotted that as the likely cause. You'd think that OneCare would be smart enough to see the date/time issue and report that to you instead of throwing the arcane network error. :-)
-steve
Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator

Tuesday, May 12, 2009 6:33 PM

Moderator

Answered by:

One Care stopped working on 1 computer but fine on the other......

Question

Answers

All replies