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security updates not being installed RRS feed

  • Question

  • I purchased the genuine software and installed it after receiving the CD. I passed the validation process again. But still I am facing problems downloading the security updates for windows. I am always alerted about up-dates waiting to be installed, but then I receive the message that the following updates could not be installed (I tried several times):

     

    Security Update for Windows XP (KB924667) Cumulative Security Update for Internet Explorer 6 for Windows XP (KB939653) Update for Windows XP (KB938828) Security Update for Windows XP (KB911562) Security Update for Windows XP (KB936021) Security Update for Windows XP (KB911280) Security Update for Windows XP (KB893756) Security Update for Windows XP (KB920685) Security Update for Windows XP (KB933729) Windows Internet Explorer 7 for Windows XP Security Update for Windows XP (KB899591) Security Update for Windows XP (KB901017) Security Update for Windows XP (KB911927) Security Update for Windows XP (KB931784) Security Update for Windows XP (KB928255) Security Update for Windows XP (KB923414) Security Update for Windows XP (KB885836) Security Update for Windows XP (KB922819) Security Update for Windows XP (KB943460) Security Update for Windows XP (KB927802) Security Update for Windows XP (KB927779) Security Update for Windows XP (KB899587)

     

    I guess I need some advise!

     

    Monika

    Tuesday, December 4, 2007 8:47 AM

Answers

  • Hello Monika,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 4, 2007 11:24 PM

All replies

  • Hello Monika,

     

    Thank you for visiting the Microsoft Genuine Advantage Forum. Sounds like your problems are Windows Updates (WU) related and not Windows Genuine Advantage (WGA). If so this would be out of the scope for WGA. First let’s see exactly what is happening. Have you validated your Windows Operating system?  Please visit http://www.microsoft.com/genuine and click on the "Validate Windows" button located in the upper right hand corner of the webpage. Follow the instructions provided after you click on this button. Next restart your computer once you have completed the Windows Validation process.  Now please try updating Windows. Was the updating process successful or did you receive any error codes or messaging reflecting Windows Update problems? 

     

    Next please run the Microsoft Genuine Advantage (MGA) Diagnostic Tool and paste your results back here in the forum. This will help us analyze what you’re experiencing so we may either provide you with a resolution, give you Knowledge Base (KB) articles for help, or direct you to another forum specializing with WU for assistance.  Please run the Microsoft Genuine Advantage (MGA) Tool by follow the directions below: 

     Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is telling us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you,

     

    Stephen Holm, MS

    Tuesday, December 4, 2007 11:24 PM
  • Hey Microsoft,

     

    I am having the same problem, here is what that program said:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-DF4RC-97FHM-X2QW3
    Windows Product Key Hash: XTz8OsI6pC7phfUCCVtwV5AHJKs=
    Windows Product ID: 76487-OEM-2211906-00817
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {11C158D8-6113-4EF1-AA75-0C2997AED8DC}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{11C158D8-6113-4EF1-AA75-0C2997AED8DC}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-X2QW3</PKey><PID>76487-OEM-2211906-00817</PID><PIDType>2</PIDType><SID>S-1-5-21-3469172752-3299149083-2748617332</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A105</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>1.70   </Version><SMBIOSVersion major="2" minor="31"/><Date>20060511000000.000000+000</Date><SLPBIOS>TOSHIBA,TOSHIBA,TOSHIBA,TOSHIBA</SLPBIOS></BIOS><HWID>77763507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Toshiba</name><model>Satellite</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>10692B80F7E6862</Val><Hash>jACNLSNL0NAA6/uVHEH1Qm1Ys9U=</Hash><Pid>70141-049-4684085-56800</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

     

    THANK YOU!!!!!!

    Tuesday, December 25, 2007 4:15 PM
  • Hello Monika,

     

    Your issue appears to be Windows Update and not Windows Genuine Advantage (WGA) related. This Forum is only for support of WGA. Your issue appears to be outside the scope of the Genuine Advantage forum. Please visit https://support.microsoft.com/oas/default.aspx?gprid=6527 and submit a support request for Windows Update problem which you are experiencing. In an attempt to assist I would like to provide the following information. First please visit the following Knowledge Base (KB) article “Updates are not installed successfully from Windows Update, from Microsoft Update, or by using Automatic Updates after you repair a Windows XP installation” located @ http://support.microsoft.com/kb/943144 . Also visit the XP Newsgroups @ http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?query=Validation+Tool+%28KB892130&dg=microsoft.public.windowsupdate&cat=en-us-ms-winxp&lang=en&cr=US&pt=&catlist=B0DE109D-10E1-4C3C-BCC9-8EB7A22FC6A0&dglist=&ptlist=&exp=&sloc=en-us and search for Validation Tool KB892130. There are many articles you can review.

     

    Next, recently many users have experienced problems surrounding the Windows Genuine Advantage Validation Tool (KB892130).   If you find that Windows Update refuses to install most patches, you can register its missing DLLs yourself. This can be accomplished by manually entering seven commands (shown in Step 2, below) at a command prompt. If you need to run the fix on multiple machines, it's easiest to use a batch file, as Steps 1 through 5 explain:

    Step 1. Open Notepad (or any text editor).

    Step 2. Copy and paste the following command lines into the Notepad window (the /s switch runs the commands silently, freeing you from having to press Enter after each line):

    regsvr32 /s wuapi.dll
    regsvr32 /s wuaueng1.dll
    regsvr32 /s wuaueng.dll
    regsvr32 /s wucltui.dll
    regsvr32 /s wups2.dll
    regsvr32 /s wups.dll
    regsvr32 /s wuweb.dll


    Step 3. Save the file to your desktop, using a .bat or .cmd extension.

    Step 4. Double-click the icon of the .bat or .cmd file.

    Step 5. A command window will open, run the commands, and then close.

    The next time you visit the Windows Update site, you should not have any problem installing the latest patches.

     

    Another possible fix is to install an older version of the Windows Update files (downloadable from Step 2 of Microsoft Knowledge Base article http://support.microsoft.com/kb/927891/en-us#SPR over the newer version. This will involve launching the installer from a command line using a switch know as /wuforce. 

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, December 26, 2007 11:24 PM
  • Nick,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.  Please post your question here http://forums.microsoft.com/Genuine/ShowForum.aspx?ForumID=442&SiteID=25 in a new thread of your own. 

    In order to receive the best support, we request all users to initially run the Genuine Diagnostics tool.  The tool will try and identify the individual issue you may be experiencing.  Also, please provide a brief synopsis describing the issue including any error messages or codes. These can be found in the lower left hand corner of most Genuine Advantage Web pages when an error is encountered.

     

     

    Thank you,

     

    STephen Holm

    Wednesday, December 26, 2007 11:27 PM