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not genuine window 7 after a year RRS feed

  • Question

  • Hi,

    I upgraded my Dell laptop to Window 7 Home premium with Dell mailed free upgrade Window package.  It was running fine a some time. But recently, a window poped up saying my dell laptop is not running a genuine Window 7.  Below is the  diagonstic report result, Can you help to resolve the problem?

    Thanks,

    ez

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6KXPW-KMT4T-2YRC9
    Windows Product Key Hash: 4831uF5cNcIi0o+NoLYRMsi6ZTg=
    Windows Product ID: 00359-OEM-8882414-39920
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {8EB1DA12-FD33-44AD-B35D-A1DEF28956F6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.110408-1633
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8EB1DA12-FD33-44AD-B35D-A1DEF28956F6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2YRC9</PKey><PID>00359-OEM-8882414-39920</PID><PIDType>3</PIDType><SID>S-1-5-21-499512004-115084898-2855212414</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS><HWID>52FC3207018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-824-139920-02-4105-7600.0000-1172011
    Installation ID: 011036792054278142456251143090934272970633750645927685
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 2YRC9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 03/07/2011 12:23:18 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000400
    Event Time Stamp: 7:2:2011 21:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAIAAAABAAAAAwABAAEAeqjwIq51Gn1SeAJmFKFySMV0TMSYY0bK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          WN09  
      FACP            DELL          WN09  
      HPET            DELL          WN09  
      MCFG            DELL          WN09  
      SLIC            DELL          WN09  
      OSFR            DELL          WN09   
      SSDT            PmRef        CpuPm



    Sunday, July 3, 2011 4:32 PM

Answers

All replies

  • Hi,

    I upgraded my Dell laptop to Window 7 Home premium with Dell mailed free upgrade Window package.  It was running fine a some time. But recently, a window poped up saying my dell laptop is not running a genuine Window 7.  Below is the  diagonstic report result, Can you help to resolve the problem?

    Thanks,

    ez

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE22
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6KXPW-KMT4T-2YRC9
    Windows Product Key Hash: 4831uF5cNcIi0o+NoLYRMsi6ZTg=
    Windows Product ID: 00359-OEM-8882414-39920
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1750                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="4"/><Date>20090717000000.000000+000</Date></BIOS


    Windows Activation Technologies-->
    HrOffline: 0x8004FE22
    HrOnline: N/A
    HealthStatus: 0x0000000000000400
    Event Time Stamp: 7:2:2011 21:19
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui



    Your problem is caused by the Tampered File error highlighted above.
    The fact that the file is not listed under the File Scan Data heading means that it's not the file itself that is the problem - but that the problem is more likely in the registry
     
    Please open a Command Prompt window and use the following commands....
     
    sc qc sppuinotify
    sc queryex sppuinotify
    sc qprivs sppuinotify
    sc qsidtype sppuinotify
    sc sdshow sppuinotify
     
    copy and paste the results into your response.
    This may show us what's wrong.
     
    Since this is a recent problem it's worth trying a System Restore back to before the problem showed up - say to around the 28th June. This may resolve the problem.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 5:05 PM
    Moderator
  • Hi, Noel,

    Thanks for reply.

    My Window 7 problem came 1-2 months ago. When I tried to system restore, I could only find restore point of yesterday.  So there is turning back for me.

    Here are the results:

    C:\>sc qc sppuinotify
    [SC] QueryServiceConfig SUCCESS

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            START_TYPE         : 3   DEMAND_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\svchost.exe -k LocalService
            LOAD_ORDER_GROUP   :
            TAG                : 0
            DISPLAY_NAME       : SPP Notification Service
            DEPENDENCIES       : EventSystem
            SERVICE_START_NAME : NT AUTHORITY\LocalService


    C:\>sc queryex sppuinotify

    SERVICE_NAME: sppuinotify
            TYPE               : 20  WIN32_SHARE_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : 1077  (0x435)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    C:\>sc qprivs sppuinotify
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppuinotify
            PRIVILEGES       : SeChangeNotifyPrivilege
                             : SeImpersonatePrivilege

    C:\>sc qsidtype sppuinotify
    [SC] QueryServiceConfig2 SUCCESS

    SERVICE_NAME: sppuinotify
    SERVICE_SID_TYPE:  UNRESTRICTED

    C:\>sc sdshow sppuinotify

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCLCSWRPWPDTLOCRRC;;;S-1-5-80-123231216-259288
    3651-3715271367-3753151631-4175906628)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CC
    LCSWLOCRRC;;;IU)(A;;CCLCSWLOCRRC;;;SU)(A;;CR;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDR
    CWDWO;;;WD)





    Monday, July 4, 2011 4:25 AM
  • Hi, Noel,

    Thanks for reply.

    My Window 7 problem came 1-2 months ago. When I tried to system restore, I could only find restore point of yesterday.  So there is turning back for me.

    Here are the results:


    That all looks normal to me - which leaves us without a reason for the tamper on sppuinotify :(
    Hmm - let's look at it a slightly different way....
    start Regedit, and navigate to
    HKLM\SYSTEM\CurrentControlSet\Services\sppuinotify
    right-click on it and select Export.
    Save the file as Sppuinotify.TXT (not the default.reg) - close regedit.
     
    then copy/paste the contents into your response - again, it may show something different

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 9:06 AM
    Moderator
  • Hi,

    The result is as below:

     

    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppuinotify
    Class Name:        <NO CLASS>
    Last Write Time:   18/01/2010 - 12:02 AM
    Value 0
      Name:            DisplayName
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\sppuinotify.dll,-103

    Value 1
      Name:            ImagePath
      Type:            REG_EXPAND_SZ
      Data:            %SystemRoot%\system32\svchost.exe -k LocalService

    Value 2
      Name:            Description
      Type:            REG_SZ
      Data:            @%SystemRoot%\system32\sppuinotify.dll,-102

    Value 3
      Name:            ObjectName
      Type:            REG_SZ
      Data:            NT AUTHORITY\LocalService

    Value 4
      Name:            ErrorControl
      Type:            REG_DWORD
      Data:            0x1

    Value 5
      Name:            Start
      Type:            REG_DWORD
      Data:            0x3

    Value 6
      Name:            Type
      Type:            REG_DWORD
      Data:            0x20

    Value 7
      Name:            DependOnService
      Type:            REG_MULTI_SZ
      Data:            EventSystem

    Value 8
      Name:            ServiceSidType
      Type:            REG_DWORD
      Data:            0x1

    Value 9
      Name:            RequiredPrivileges
      Type:            REG_MULTI_SZ
      Data:            SeChangeNotifyPrivilege
                       SeImpersonatePrivilege

    Value 10
      Name:            FailureActions
      Type:            REG_BINARY
      Data:           
    00000000   80 51 01 00 00 00 00 00 - 00 00 00 00 03 00 00 00  .Q..............
    00000010   14 00 00 00 01 00 00 00 - e0 93 04 00 01 00 00 00  ........à.......
    00000020   e0 93 04 00 00 00 00 00 - 00 00 00 00              à...........


    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppuinotify\Parameters
    Class Name:        <NO CLASS>
    Last Write Time:   18/01/2010 - 12:02 AM
    Value 0
      Name:            ServiceDll
      Type:            REG_EXPAND_SZ
      Data:            %SystemRoot%\system32\sppuinotify.dll

    Value 1
      Name:            ServiceDllUnloadOnStop
      Type:            REG_DWORD
      Data:            0x1


    Key Name:          HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\sppuinotify\Security
    Class Name:        <NO CLASS>
    Last Write Time:   18/01/2010 - 12:02 AM
    Value 0
      Name:            Security
      Type:            REG_BINARY
      Data:           
    00000000   01 00 14 80 c8 00 00 00 - d4 00 00 00 14 00 00 00  ....È...Ô.......
    00000010   30 00 00 00 02 00 1c 00 - 01 00 00 00 02 80 14 00  0...............
    00000020   ff 01 0f 00 01 01 00 00 - 00 00 00 01 00 00 00 00  ÿ...............
    00000030   02 00 98 00 06 00 00 00 - 00 00 14 00 fd 01 02 00  ............ý...
    00000040   01 01 00 00 00 00 00 05 - 12 00 00 00 00 00 28 00  ..............(.
    00000050   fd 01 02 00 01 06 00 00 - 00 00 00 05 50 00 00 00  ý...........P...
    00000060   f0 5b 58 07 c3 43 8c 9a - c7 8a 72 dd 8f 8c b4 df  ð[X.ÃC..Ç.rÝ..´ß
    00000070   44 47 e7 f8 00 00 18 00 - ff 01 0f 00 01 02 00 00  DGçø....ÿ.......
    00000080   00 00 00 05 20 00 00 00 - 20 02 00 00 00 00 14 00  .... ... .......
    00000090   8d 01 02 00 01 01 00 00 - 00 00 00 05 04 00 00 00  ................
    000000a0   00 00 14 00 8d 01 02 00 - 01 01 00 00 00 00 00 05  ................
    000000b0   06 00 00 00 00 00 14 00 - 00 01 00 00 01 01 00 00  ................
    000000c0   00 00 00 05 0b 00 00 00 - 01 01 00 00 00 00 00 05  ................
    000000d0   12 00 00 00 01 01 00 00 - 00 00 00 05 12 00 00 00  ................




    Tuesday, July 5, 2011 3:06 AM
  • Hi,

    The result is as below:

     




     

    Unfortunately, that too looks OK :(
    Please find the file C:\Windows\System32\sppuinotify.dll  and check the Properties.
    In the Security tab, check that there exist entries for
    SYSTEM
    Administrators
    Users
    TrustedInstaller
    All except TrustedInstaller should have Read&execute and Read permissions, while TrustedInstaller should have Full control permissions (and everything else except 'Special permissions').
    If you click on the Advanced button, then the Owner tab, the Owner should be TrustedInstaller.
     

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 5, 2011 5:51 AM
    Moderator
  • Hi, Noel,

    You are correct on the authority of the file.  The file has exact the same authority as you said.

    Does it mean that there is no way to fix it?  Any advice you can give me in resolving the issue?

    Thanks for your help & advice.

     

    Wednesday, July 6, 2011 2:25 AM
  • Hi, Noel,

    You are correct on the authority of the file.  The file has exact the same authority as you said.

    Does it mean that there is no way to fix it?  Any advice you can give me in resolving the issue?

    Thanks for your help & advice.

     


    The only thing apart from sending you to WGA support for their assistance is a repair install  - which is something you cannot do with only Recovery media or an OEM disk - or a factory-recovery using the Recovery media
     
    At this point, it's probably best if I point you in the direction of WGA Support
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 6, 2011 6:31 AM
    Moderator