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Genuine Advantage Pop-Up's - But I am Genuine RRS feed

  • Question

  • After running a recent update on my work Laptop, I am now recieving pop up's informing me that my copy of microsoft Office 2003 is not Genuine.

    However after checking this out, the copy that was installed on to the machine is indeed a genuine copy and was provided by the college who I work for. I have been (faily reliably) informed this has probably happen because it has not been registed on my machine correctly, however I can not find any info on how to go about doing this other than uninstalling Office and then registering when reinstalling.

    I am not quite sure where to go at this point, any help would be appreciated.

    Thanks N

    Diagnostic Report (1.9.0019.0): ----------------------------------------- WGA Data--> Validation Status: Genuine Validation Code: 0 Cached Validation Code: 0x0 Windows Product Key: *****-*****-7BCYH-FV3HT-JGD4F Windows Product Key Hash: hSTJhTuhiw/so5KQvrZSGnP42ak= Windows Product ID: 89576-OEM-7332141-00029 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.0.6002.2.00010100.2.0.006 ID: {798C1C73-BA6D-4B85-B414-E69ACB21D993}(3) Is Admin: Yes TestCab: 0x0 WGA Version: Registered, 1.9.9.1 Signed By: Microsoft Product Name: Windows Vista (TM) Business Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.090803-2339 TTS Error: Validation Diagnostic: Resolution Status: N/A WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: 6.0.6002.16398 WGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 114 Blocked VLK 2 Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2 OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files\Internet Explorer\iexplore.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{798C1C73-BA6D-4B85-B414-E69ACB21D993}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JGD4F</PKey><PID>89576-OEM-7332141-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-517923582-2401536514-848605213</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>TravelMate 7730 </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v0.3509</Version><SMBIOSVersion major="2" minor="5"/><Date>20080917000000.000000+000</Date></BIOS><HWID>E8303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57964</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.0.6002.18005 Name: Windows(TM) Vista, Business edition Description: Windows Operating System - Vista, OEM_SLP channel Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 89576-00146-321-400029-02-1033-6001.0000-3652008 Installation ID: 158246912546537945013731355110517904719945302753232966 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474 Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475 Partial Product Key: JGD4F License Status: Licensed Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: MgAAAAEAAQABAAIAAQABAAAAAwABAAEAeqjU/IoH9uZ0v5Zlzhfy9CCWrBQE4KxWKoU= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC PTLTD APIC FACP INTEL CRESTLNE HPET INTEL CRESTLNE BOOT PTLTD $SBFTBL$ MCFG INTEL CRESTLNE SLIC ACRSYS ACRPRDCT ASF! OEMID OEMTBL SSDT SataRe SataAhci SSDT SataRe SataAhci SSDT SataRe SataAhci SSDT SataRe SataAhci
    Thursday, February 4, 2010 1:24 PM

Answers

  • Hello Neska1981,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft Office
     

      The Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK).
    VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case this VLK is the one that Microsoft licensed to itself for use by it's own Microsoft employees, only.  That key leaked to the internet some time ago and Microsoft has since Blocked it from further use. 

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  But instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded pirated software, from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, February 4, 2010 9:13 PM
    Thursday, February 4, 2010 9:13 PM

All replies

  • Hello Neska1981,

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft Office
     

      The Microsoft Office Professional Edition 2003 is Non-Genuine.  It was installed using a Blocked Volume Licensce Key (VLK).
    VLK software is not to be sold to consumers, but are designed for large organizations that need 10s 100s or 1000s of Office installs.  In this case this VLK is the one that Microsoft licensed to itself for use by it's own Microsoft employees, only.  That key leaked to the internet some time ago and Microsoft has since Blocked it from further use. 

      The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticaa update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software.
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  But instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded pirated software, from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Thursday, February 4, 2010 9:13 PM
    Thursday, February 4, 2010 9:13 PM
  • Thanks for this, the copy of office was actually installed by a IT support company that we use.

    We have a copy of office which, as I said in my previous post was provided by the College that I work for and had assumed that they used that appopiate version and the Product Key provided, this has obviously not been the case, and we will need to look in to what has happend and take it further.

    Thanks for your help
    Monday, February 8, 2010 1:39 PM
  • Hello Neska1981,

    Under some circumstances, you can change the nongenuine product key to your genuine product key without having to reinstall Office.

    Please refer to this MS KB for more information:  http://support.microsoft.com/default.aspx/kb/895456
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 8, 2010 4:55 PM