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Win 7 Build 7600 This Copy of Windows is Not Genuine RRS feed

  • Question

  • I have a HP machine delivered with an xp downgrade with a promotional free upgrade to 7 professional.  I recently requested the upgrade disks, installed, and then eventually received the message in the title of this post upon automatic upgrade.  

    HP told me there was probably an error in the install of their 7 professional disks and is sending me a new set.  Unfortunately, that means a new system restore with very little confidence that the problem won't happen again.

    Any help would be greatly appreciated.

     

    Diagnostic Report:

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 50

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-788W3-H689G-6P6GT

    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=

    Windows Product ID: 00371-OEM-8992671-00008

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {A84409CD-D49F-4774-BECE-30050F64447F}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000000

    Build lab: 7600.win7_gdr.101026-1503

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    2007 Microsoft Office system - 100 Genuine

    Microsoft Office Project Standard 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_672A8F41-307-80004005_672A8F41-349-80004005_672A8F41-244-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\David\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{15A8FFEF-C089-4EFF-9D32-24812547D160}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-861516471-299817296-662831407</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Compaq dx7500 Microtower</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>5.14   </Version><SMBIOSVersion major="2" minor="5"/><Date>20090511000000.000000+000</Date></BIOS><HWID>1FB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-BPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>92F7F099E331B42</Val><Hash>pqZeOnEl6PU7MSyJY5ZREf8p6nU=</Hash><Pid>89451-417-3242755-66871</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>E1D771F8C5CF78</Val><Hash>UAZ58Cu5+gNAovVFDCVl1yrjO6k=</Hash><Pid>84888-956-1266956-63856</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7600.16385

     

    Name: Windows(R) 7, Professional edition

    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00371-00178-926-700008-02-1033-7600.0000-2062009

    Installation ID: 011853859685787414747905765452611611775673031434038616

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: 6P6GT

    License Status: Notification

    Notification Reason: 0xC004F07C.

    Remaining Windows rearm count: 2

    Trusted time: 4/11/2011 11:29:45 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0xC004C533

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:11:2011 10:44

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAAABAAIAAQABAAAAAQABAAEA6GEcERgt3pjOcMZA/lKIXlKqRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x0

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC HPQOEM SLIC-BPC

      FACP HPQOEM SLIC-BPC

      HPET HPQOEM SLIC-BPC

      MCFG HPQOEM SLIC-BPC

      OEMB HPQOEM SLIC-BPC

      GSCI HPQOEM SLIC-BPC

      SLIC HPQOEM SLIC-BPC

      SSDT HPQOEM SLIC-BPC

     

     

     


    Monday, April 11, 2011 3:27 PM

Answers

  • Hello overheaddave,

      To help me better explain what I think the issue is, I first want to give you some background information.

    Computers, which are built by large manufactures that come with Windows Pre-Installed, come with two (2) Product Keys:


    A)    OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

    B)     COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations (sush as if the OEM SLP key stops self-activating for whatever reason). The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer.

      You never told me what version of Windows this PC Originally came with. (You stated that it came with an XP Downgrade, but that doesn't tell me what version of Windows that PC was originally intended to come with and which the OEM Bios Flag was intended to work with) The CoA sticker may tell us what the Original intended version of Windows, but regardless, it is unlikely that this PC was equipped with the Windows 7 OEM Bios Flag.

      This Windows 7 Upgrade that HP sent you is a OEM SLP version which means the PC must have the corresponding Windows 7 OEM Bios Flag for this Windows to work. (normally companies, like Dell HP so on, that send out Windows 7 upgrades will send a OEM System Builder version, which doesn't need a specific Bios Flag to work correctly).

     

    So at this point, I suspect that HP likely did originally send you the wrong Upgrade disk. So, I recommend waiting for the new disk that HP is sending. Install it and see if that resolves the issue. If it doesn't, create a new Diagnostic Report and we'll see what the issue is.

     

    Thank you,

     


    Darin MS
    Wednesday, April 13, 2011 11:02 PM