Hi,
When emails are archived, they are moved to your local storage and are no longer part of the main .pst file for outlook. As CRM for outlook is a client side addin that is written for outlook, there is no easy way for it to run this
on the hard drive file. It is possible but I think CRM addin is not written for it so will not work.
Hope this helps.
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Minal Dahiya
blog : http://minaldahiya.blogspot.com.au/
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