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Error 0x80070002: The system cannot find the file specified

    Question

  • I am getting couple of errors all related to licensing. For some reason the Windows update reported a failure. Checked that the previously activated Vista Business 32bit OS is now unactivated for some reason.

    1) Ran the MGADiag tool and tried to export the copy the file it had an error "Failed to create output files, hr = 0x80070002. Please contact support."

    2) Tried to manually start the "Software Licensing" Service but had an error message "Windows could not start the Software Licensing service on Local Computer. Error 0x80070002: The system cannot find the file specified."

    Any advice would be appreciated. Thanks.

    Sunday, September 25, 2011 3:19 AM

Answers

  • "NIDMIZ" wrote in message news:25c19b16-fbc8-42c1-b7a8-93f61ad67a90...

    The Licensing Service was already set to Automatically. Next tried to start the service but had an error message "Windows could not start the Software Licensing service on Local Computer. Error 0x80070002: The system cannot find the file specified."

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024894  (0x80070002)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    Lastly, as suggested I downloaded and ran a scan using malwarebytes. Nothing was found.

    I can’t see anything wrong with any of the above output.
     
    Darin may have an idea as to how to proceed here – I would normally direct you to WGA Support for assistance.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, September 26, 2011 9:16 PM
    • Edited by Noel D PatonEditor Wednesday, January 25, 2012 4:42 PM correct name (a bit late, but....)
    Sunday, September 25, 2011 12:50 PM
    Moderator

All replies

  • "NIDMIZ" wrote in message news:8736ac70-0ce8-46a6-8849-5286e750855e...

    I am getting couple of errors all related to licensing. For some reason the Windows update reported a failure. Checked that the previously activated Vista Business 32bit OS is now unactivated for some reason.

    1) Ran the MGADiag tool and tried to export the copy the file it had an error "Failed to create output files, hr = 0x80070002. Please contact support."

    2) Tried to manually start the "Software Licensing" Service but had an error message "Windows could not start the Software Licensing service on Local Computer. Error 0x80070002: The system cannot find the file specified."

    Any advice would be appreciated. Thanks.

    Ignore the MGADiag error – it simply means that certain files could not be saved to the hard drive for some reason – the necessary data should still copy/paste without a problem.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 8:20 AM
    Moderator
  • I have capture the mgadiag as an image. thks.

     

    Sunday, September 25, 2011 9:04 AM
  • To check the Software Licensing Service settings are correct.
     
    Click Start - All Programs - Accessories - Right click
    Command Prompt and choose Run As Administrator. Type (on one line)
     
    Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
     
    and see if ImagePath is equal to
    %SystemRoot%\system32\SLsvc.exe
     
    The file must exist as the Display name is taken from the file. But type
    this to check
     
    dir %SystemRoot%\system32\SLsvc.exe
     
    --
    ..
    --
    "NIDMIZ" wrote in message news:8736ac70-0ce8-46a6-8849-5286e750855e...
    >I am getting couple of errors all related to licensing. For some reason the
    >Windows update reported a failure. Checked that the previously activated
    >Vista Business 32bit OS is now unactivated for some reason.
    >
    > 1) Ran the MGADiag tool and tried to export the copy the file it had an
    > error "Failed to create output files, hr = 0x80070002. Please contact
    > support."
    >
    > 2) Tried to manually start the "Software Licensing" Service but had an
    > error message "Windows could not start the Software Licensing service on
    > Local Computer. Error 0x80070002: The system cannot find the file
    > specified."
    >
    > Any advice would be appreciated. Thanks.
    >
     
     
    Sunday, September 25, 2011 9:22 AM
  • "NIDMIZ" wrote in message news:a71f6e71-2b58-4c75-b4b2-5366d9062b32...

    I have capture the mgadiag as an image. thks.

     

     

    We need the proper output - please try again, and IGNORE the error.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 9:22 AM
    Moderator
  • To copy the output to the clipboard append |clip to the command. That is the
    pipe character not an L, l, or 1. On my keyboard it is above the enter key
    and you use Shift and \ to get |.
     
    EG
     
    dir %SystemRoot%\system32\SLsvc.exe|clip
     
    will send the text to the clipboard instead of the window. So you won't see
    anything.
    --
    ..
    --
    "DavidMCandy" wrote in message news:19bc47dd-bb93-42fa-8aa2-33f8dc96f56b...
    > To check the Software Licensing Service settings are correct.
    >
    > Click Start - All Programs - Accessories - Right click
    > Command Prompt and choose Run As Administrator. Type (on one line)
    >
    > Reg Query HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\slsvc
    >
    > and see if ImagePath is equal to
    > %SystemRoot%\system32\SLsvc.exe
    >
    > The file must exist as the Display name is taken from the file. But type
    > this to check
    >
    > dir %SystemRoot%\system32\SLsvc.exe
    >
    > --
    > ..
    > --
    > "NIDMIZ" wrote in message news:8736ac70-0ce8-46a6-8849-5286e750855e...
    >>I am getting couple of errors all related to licensing. For some reason
    >>the
    >>Windows update reported a failure. Checked that the previously activated
    >>Vista Business 32bit OS is now unactivated for some reason.
    >>
    >> 1) Ran the MGADiag tool and tried to export the copy the file it had an
    >> error "Failed to create output files, hr = 0x80070002. Please contact
    >> support."
    >>
    >> 2) Tried to manually start the "Software Licensing" Service but had an
    >> error message "Windows could not start the Software Licensing service on
    >> Local Computer. Error 0x80070002: The system cannot find the file
    >> specified."
    >>
    >> Any advice would be appreciated. Thanks.
    >>
    >
    >
     
     
    Sunday, September 25, 2011 9:31 AM
  • The copy function using the pipe key worked. Below the ouput.

    ------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {70A8D8A0-245D-42D1-B313-2BA215F17067}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Publisher 2002 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{70A8D8A0-245D-42D1-B313-2BA215F17067}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-4225459034-3366348605-4097130527</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>64771AM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7TET31WW (1.05 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080606000000.000000+000</Date></BIOS><HWID>A0330500018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7T   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>B0B1098EE95ED84</Val><Hash>GDOq8WizjFTdgDHYBlBPXMP//Ag=</Hash><Pid>54186-OEM-1792763-59714</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>98FF3C36E2FB1A4</Val><Hash>x0ykyR9v+6+beLCxmZlESXY2ev8=</Hash><Pid>54197-OEM-1692433-09714</Pid><PidType>4</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAAAAwABAAIAAQACAAAABAABAAEAJJQQmxqfAC1Gg3BEEm32cPL0xvwZRp5aJCqsVu8UKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7T  
      FACP   LENOVO  TP-7T  
      HPET   LENOVO  TP-7T  
      BOOT   LENOVO  TP-7T  
      MCFG   LENOVO  TP-7T  
      SSDT   LENOVO  TP-7T  
      ECDT   LENOVO  TP-7T  
      TCPA   LENOVO  TP-7T  
      SLIC   LENOVO  TP-7T  
      ASF!   LENOVO  TP-7T  
      SSDT   LENOVO  TP-7T  
      SSDT   LENOVO  TP-7T  
      SSDT   LENOVO  TP-7T  
      SSDT   LENOVO  TP-7T  

     

    Sunday, September 25, 2011 9:55 AM
  • Noel is the expert on MGADiag output. I'll let him peruse your report.
     
    However what I suggested is the normal diagnostic steps for the problem you
    reported starting the service.
     
    --
    ..
    --
    "NIDMIZ" wrote in message news:4309a8d9-77b3-4db9-a447-a50102d34b45...
    > The copy function using the pipe key worked. Below the ouput.
    >
    > ------------------
    >
    > Diagnostic Report (1.9.0027.0):
    > -----------------------------------------
    > Windows Validation Data-->
    > Validation Status: Invalid License
    > Validation Code: 50
    > Cached Online Validation Code: N/A, hr = 0x80070426
    > Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    > Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    > Windows Product ID: 89576-OEM-7332141-00143
    > Windows Product ID Type: 2
    > Windows License Type: OEM SLP
    > Windows OS version: 6.0.6002.2.00010100.2.0.006
    > ID: {70A8D8A0-245D-42D1-B313-2BA215F17067}(3)
    > Is Admin: Yes
    > TestCab: 0x0
    > LegitcheckControl ActiveX: N/A, hr = 0x80070002
    > Signed By: N/A, hr = 0x80070002
    > Product Name: Windows Vista (TM) Business
    > Architecture: 0x00000000
    > Build lab: 6002.vistasp2_gdr.101014-0432
    > TTS Error:
    > Validation Diagnostic:
    > Resolution Status: N/A
    >
    > Vista WgaER Data-->
    > ThreatID(s): N/A, hr = 0x80070002
    > Version: 6.0.6002.16398
    >
    > Windows XP Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > File Exists: No
    > Version: N/A, hr = 0x80070002
    > WgaTray.exe Signed By: N/A, hr = 0x80070002
    > WgaLogon.dll Signed By: N/A, hr = 0x80070002
    >
    > OGA Notifications Data-->
    > Cached Result: N/A, hr = 0x80070002
    > Version: N/A, hr = 0x80070002
    > OGAExec.exe Signed By: N/A, hr = 0x80070002
    > OGAAddin.dll Signed By: N/A, hr = 0x80070002
    >
    > OGA Data-->
    > Office Status: 100 Genuine
    > Microsoft Office XP Professional - 100 Genuine
    > Microsoft Publisher 2002 - 100 Genuine
    > OGA Version: N/A, 0x80070002
    > Signed By: N/A, hr = 0x80070002
    > Office Diagnostics:
    > 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    >
    > Browser Data-->
    > Proxy settings: N/A
    > User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    > Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    > Download signed ActiveX controls: Prompt
    > Download unsigned ActiveX controls: Disabled
    > Run ActiveX controls and plug-ins: Allowed
    > Initialize and script ActiveX controls not marked as safe: Disabled
    > Allow scripting of Internet Explorer Webbrowser control: Disabled
    > Active scripting: Allowed
    > Script ActiveX controls marked as safe for scripting: Allowed
    >
    > File Scan Data-->
    >
    > Other data-->
    > Office Details:
    > <GenuineResults><MachineData><UGUID>{70A8D8A0-245D-42D1-B313-2BA215F17067}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-C47PP</PKey><PID>89576-OEM-7332141-00143</PID><PIDType>2</PIDType><SID>S-1-5-21-4225459034-3366348605-4097130527</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>64771AM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7TET31WW
    > (1.05 )</Version><SMBIOSVersion major="2"
    > minor="4"/><Date>20080606000000.000000+000</Date></BIOS><HWID>A0330500018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS
    > Eastern Standard
    > Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7T
    > </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
    > GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
    > Office XP
    > Professional</Name><Ver>10</Ver><Val>B0B1098EE95ED84</Val><Hash>GDOq8WizjFTdgDHYBlBPXMP//Ag=</Hash><Pid>54186-OEM-1792763-59714</Pid><PidType>4</PidType></Product><Product
    > GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft
    > Publisher
    > 2002</Name><Ver>10</Ver><Val>98FF3C36E2FB1A4</Val><Hash>x0ykyR9v+6+beLCxmZlESXY2ev8=</Hash><Pid>54197-OEM-1692433-09714</Pid><PidType>4</PidType></Product></Products><Applications><App
    > Id="15" Version="10" Result="100"/><App Id="16" Version="10"
    > Result="100"/><App Id="18" Version="10" Result="100"/><App Id="19"
    > Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App
    > Id="1B" Version="10"
    > Result="100"/></Applications></Office></Software></GenuineResults>
    >
    > Spsys.log Content: 0x80070002
    >
    > Licensing Data-->
    > Software Licensing service is not running.
    >
    > Windows Activation Technologies-->
    > N/A
    >
    > HWID Data-->
    > HWID Hash Current:
    > OAAAAAAAAwABAAIAAQACAAAABAABAAEAJJQQmxqfAC1Gg3BEEm32cPL0xvwZRp5aJCqsVu8UKoU=
    >
    > OEM Activation 1.0 Data-->
    > N/A
    >
    > OEM Activation 2.0 Data-->
    > BIOS valid for OA 2.0: yes
    > Windows marker version: 0x20000
    > OEMID and OEMTableID Consistent: yes
    > BIOS Information:
    > ACPI Table Name OEMID Value OEMTableID Value
    > APIC LENOVO TP-7T
    > FACP LENOVO TP-7T
    > HPET LENOVO TP-7T
    > BOOT LENOVO TP-7T
    > MCFG LENOVO TP-7T
    > SSDT LENOVO TP-7T
    > ECDT LENOVO TP-7T
    > TCPA LENOVO TP-7T
    > SLIC LENOVO TP-7T
    > ASF! LENOVO TP-7T
    > SSDT LENOVO TP-7T
    > SSDT LENOVO TP-7T
    > SSDT LENOVO TP-7T
    > SSDT LENOVO TP-7T
    >
    >
    >
     
     
    Sunday, September 25, 2011 10:01 AM
  • "NIDMIZ" wrote in message news:4309a8d9-77b3-4db9-a447-a50102d34b45...

    The copy function using the pipe key worked. Below the ouput.

    ------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-FRJ4T-BKD6B-C47PP
    Windows Product Key Hash: h84FlI5BStAbDjCJPyURCinXnx8=
    Windows Product ID: 89576-OEM-7332141-00143
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006

    Other data-->
    SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>64771AM</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7TET31WW (1.05 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20080606000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software Licensing service is not running.

     

     

    OK – the Licensing Service is not running (no surprise there)
    Have you been using any form of Registry Cleaner??
    First check that the Service is set to start Automatically – click on Start, in the Search box, type SERVICES.MSC, and hit the Enter key. Accept the UAC prompt, then look in the listing for the Software Licensing Service – right-click on it and select Properties. Make sure that it’s set to Automatic, and click Apply – then try and start the service using the button
    Once that’s properly set, Start the service – how long before it appears to stop again?
    Is there anything in the Event Viewer to indicate why it stopped? – is there an error message?
    Please run the following commands in an Elevated (Admin) Command Prompt Window, and post the results.
    sc qc slsvc
    sc queryex slsvc
    sc qprivs slsvc
    sc qsidtype slsvc
    sc sdshow slsvc

    copy and paste the results into your response. (click on the black/white icon top left of the window, click on Edit...>Select All, and hit the Enter key to copy the whole thing to the clipboard, you can then paste it to your response).
    Download, install, update and run a Full System scan with Malwarebytes Anti-Malware (www.malwarebytes.org ) – remove everything it finds.
    does it find anything significant?

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, September 25, 2011 10:22 AM
    Moderator
  • The Licensing Service was already set to Automatically. Next tried to start the service but had an error message "Windows could not start the Software Licensing service on Local Computer. Error 0x80070002: The system cannot find the file specified."

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024894  (0x80070002)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    Lastly, as suggested I downloaded and ran a scan using malwarebytes. Nothing was found.

    Sunday, September 25, 2011 11:28 AM
  • I rebooted the laptop and managed to start the Licensing Services. But it stopped straight after. Below logs from event viewer.

    SL Token Store 'Initialize' failed with error hr=0x80070002.

    Info: C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing\

    The Software Licensing service failed to start. hr=0x80070002, [2, 7]

    Sunday, September 25, 2011 11:43 AM
  • "NIDMIZ" wrote in message news:25c19b16-fbc8-42c1-b7a8-93f61ad67a90...

    The Licensing Service was already set to Automatically. Next tried to start the service but had an error message "Windows could not start the Software Licensing service on Local Computer. Error 0x80070002: The system cannot find the file specified."

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            START_TYPE         : 2   AUTO_START
            ERROR_CONTROL      : 1   NORMAL
            BINARY_PATH_NAME   : C:\Windows\system32\SLsvc.exe
            LOAD_ORDER_GROUP   : ProfSvc_Group
            TAG                : 0
            DISPLAY_NAME       : Software Licensing
            DEPENDENCIES       : RpcSs
            SERVICE_START_NAME : NT AUTHORITY\NetworkService

    SERVICE_NAME: slsvc
            TYPE               : 10  WIN32_OWN_PROCESS
            STATE              : 1  STOPPED
            WIN32_EXIT_CODE    : -2147024894  (0x80070002)
            SERVICE_EXIT_CODE  : 0  (0x0)
            CHECKPOINT         : 0x0
            WAIT_HINT          : 0x0
            PID                : 0
            FLAGS              :

    SERVICE_NAME: slsvc
            PRIVILEGES       : SeAuditPrivilege
                             : SeChangeNotifyPrivilege
                             : SeCreateGlobalPrivilege
                             : SeImpersonatePrivilege

    SERVICE_NAME: slsvc
    SERVICE_SID_TYPE:  UNRESTRICTED

    D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCR
    RC;;;IU)(A;;CCLCSWLOCRRC;;;SU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)

    Lastly, as suggested I downloaded and ran a scan using malwarebytes. Nothing was found.

    I can’t see anything wrong with any of the above output.
     
    Darin may have an idea as to how to proceed here – I would normally direct you to WGA Support for assistance.
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Monday, September 26, 2011 9:16 PM
    • Edited by Noel D PatonEditor Wednesday, January 25, 2012 4:42 PM correct name (a bit late, but....)
    Sunday, September 25, 2011 12:50 PM
    Moderator
  • I just managed to fix this, however I had the error on a Windows 2008 32bit terminal server.

     

    I was getting the same error in the event log...

    SL Token Store 'Initialize' failed with error hr=0x80070002.

    Info: C:\Users\Default\AppData\Roaming\Microsoft\SoftwareLicensing\

     

    I took the tokens.dat file from the location

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

     

    And pasted it into the location the error is referencing. The service started !

    Looks like a pathing issue somewhere, trawling through the registry for the paths, and the 'tokens.dat' filename gave no results..

    Wednesday, January 25, 2012 2:55 PM
  • "AndyIde" wrote in message news:1af3ac54-6ad9-4ee1-8c1c-b8e0c4568070...

    I just managed to fix this, however I had the error on a Windows 2008 32bit terminal server.

     

     

     
     
     
    Thanks for that – this is a relatively rare error, so the more the merrier!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 25, 2012 4:33 PM
    Moderator