You need to make sure that message queue is properly installed on the archiving server. You also need to go through Event Viewer to see if there are any error messages related to the logging service.
Hi there, I met the same issue with OCS Wave 13 build. message queue is properly installed on the archiving server and there is no error message related to the logging service. is there any other possible reason?
Turns out that it was because of Hyper-v Differencing disk, used NewSID and the issue gone.