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Office XP Professional Will Not Validate! RRS feed

  • Question

  • Below is the diagnostic report I ran.  I followed all the instructions I've seen in all the other threads except for uninstalling Office and reinstalling it.  I've deleted the data.dat file (I currently have no data.dat file) and the activation wizard will not run from any of the programs in Office.  I bought FrontPage 2002 separately and it is shown as genuine.  Please help!

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-6G648-PT8GB-2T3FT
    Windows Product Key Hash: VIlXNaMwrKTQi2FsoBWAh4DW0Bo=
    Windows Product ID: 55274-OEM-2213553-53130
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: dc70d907-baf9-44c3-8090-1758e16e93e3
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.17.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-530-645_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>dc70d907-baf9-44c3-8090-1758e16e93e3</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-2T3FT</PKey><PID>55274-OEM-2213553-53130</PID><PIDType>3</PIDType><SID>S-1-5-21-1801674531-436374069-1060284298</SID><SYSTEM><Manufacturer>D850GB</Manufacturer><Model>GB85010A</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>GB85010A.86A.0076.P17.0110021819</Version><SMBIOSVersion major="2" minor="3"/><Date>20011002000000.000000+000</Date></BIOS><HWID>589F38CF0184D87E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{90170409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft FrontPage 2002</Name><Ver>10</Ver><Val>6DB78AE59A8F29D</Val><Hash>kq6xbeOZwiiEG9/dA90+ptmFqhE=</Hash><Pid>54196-752-1221906-16740</Pid><PidType>1</PidType></Product><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>3FCC882D9E73414</Val><Hash>osyJRCx7ftxQFLME9MHchtyCEhY=</Hash><Pid>54186-754-1621864-17743</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, March 10, 2007 11:23 PM

Answers

  • Stephen,

    The key was logging on as Administrator.  I found the opa11.dat and data.dat files together and deleted both of them at the same time.  Previously, I had logged on normally and deleted the data.dat file several times, but it kept coming back.  I never saw the opa11.dat  file until I logged in as Administrator.

    Activated FrontPage using the Wizard, found under the HELP menu, but it didn't work for Office.  Opened up Word and ran the Activation Wizard, found under the HELP menu.  It worked.  Went back to http://www.microsoft.com/genuine/default.aspx, clicked on Validate Office, and the activation was successful.

    Thanks for the help!  All is now well in the State of Alabama.

    Regards,

    Bob Lane

    Wednesday, March 14, 2007 8:37 PM

All replies

  • I ran the diagnostic and it said everything passed.  I tried to validate Office and it failed.  I thought it'd send a copy of the diagnostic results, so I ran it again, and copied it and pasted it below.  BTW, do I need to be logged in as Administrator to run these diagnostics?  Thanks!

    Microsoft Genuine Advantage – Diagnostic Site 

    What is the purpose of this site?

    These diagnostic pages will help you ensure that your Internet Explorer (5.01 or later) settings are configured properly to see images, run scripts, and allow ActiveX controls to download and run.

    You will be walked through the troubleshooting process step by step. If your configuration settings are not correct, you will be provided with suggestions to resolve the problem. If your problem persists, you will be provided with information about where you can obtain additional assistance.

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check
    Your computer is properly configured to run the Microsoft validation process. Click either Validate Windows or Validate Office to use the Microsoft validation process.
    Do you need more help?  Obtain further assistance.

    Sunday, March 11, 2007 12:01 AM
  • Hello Bob!

         I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

         Some activation problems indicate your license file is corrupted for Microsoft Office 2003 or for Microsoft Office XP. If the license file is corrupted, you cannot resolve the problem by removing and then reinstalling the Office product. The license file is not removed when you remove the Office product. Additionally, the file is not overwritten when you reinstall the Office product. Another symptom of a corrupted license file is a failure to successfully pass Office Genuine Advantage validation. If the license file is corrupted, use the following methods to delete the license file for Office 2003.

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2. Click Start, click Run, type C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data, and then click OK.

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:>Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    3. Right-click the Opa11.dat file, and then click Delete.

    IMPORTANT:  DO NOT DELETE THE OPA11.bak FILE.

    4. Close the folder.

    5. Start Front Page first and and activate using the wizard. This should work for both Office and the separate separate Front Page install.  If not start an Office 2003 program to start the Office 2003 Activation Wizard. 


    Did this work?  I look forward to the outcome at your earliest opportunity. Please re-post here should you need further assistance :-).  Have a great day!!!

    Monday, March 12, 2007 11:51 PM
  • Stephen,

    The key was logging on as Administrator.  I found the opa11.dat and data.dat files together and deleted both of them at the same time.  Previously, I had logged on normally and deleted the data.dat file several times, but it kept coming back.  I never saw the opa11.dat  file until I logged in as Administrator.

    Activated FrontPage using the Wizard, found under the HELP menu, but it didn't work for Office.  Opened up Word and ran the Activation Wizard, found under the HELP menu.  It worked.  Went back to http://www.microsoft.com/genuine/default.aspx, clicked on Validate Office, and the activation was successful.

    Thanks for the help!  All is now well in the State of Alabama.

    Regards,

    Bob Lane

    Wednesday, March 14, 2007 8:37 PM
  • Bob,

    I am glad to help out a fellow Southerner :-). If you need any more assistance with OGA concerns please don't hesitate to re-post here.  Have a great week.

     

    Stephen Holm MS

    Wednesday, March 14, 2007 11:19 PM