Answered by:
Limit Exceeded (know why but still lacking more information)

Question
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Hi, I came here in hopes of answering my problems.
I have recently bought and built a new computer and our family has bought 3 copys of windows XP home one for me, my grandfather and sister. Now my issue is it will not allow me to use my key for my copy and I think I know why.
My old computer still had my key installed on it and so does the new computer(hence me switching over to this computer), the reason for this was I was busy and did not have time to burn and create all the files I deemed important and opted to do so later, I shutdown my new computer before I started my old one in hopes it wont access the internet and flag two copies running at once, I did not know it would stop working when WGA sees frequent changes in Hardware setups and now I cannot use my key regardless even when the old computers HD is *now wiped clean of any XP installation.
What should I do? Do I have to call in by telephone? Or do I have buy another key since this one is no longer usable? Any help would be greatly appreciated. Thank you
Saturday, July 26, 2008 3:15 AM
Answers
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Brandon,
Curious please tell me what versions of Windows XP did you purchase. Were they retail or OEM System builder copies? Please follow what Carey provided and let me provide you with steps for activating Windows via the telephone :-).Please follow the below guidance for telephone activation for activating Windows.
To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
1.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.
Or, click the Windows Activation icon in the notification area.2.
Click Yes, I want to telephone a customer service representative to active Windows now.
3.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
4.
Follow the steps in the Activate Windows by phone dialog box, and then click Next.
Note The number appears now and differs based on the location that you select.5.
When activation is completed and you receive the following message, click OK.
You have successfully activated your copy of Windows.
More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
Also you may reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851
After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.
- Marked as answer by StephenHolm Monday, July 28, 2008 10:50 PM
Monday, July 28, 2008 10:49 PM
All replies
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Once you remove Windows XP from your old computer by reformatting the hard drive, you can activate your Windows XP license installed on the new computer by using the "activate by phone " method. Otherwise, you'll need to purchase a new Windows XP license for the new computer.
Please note: I am not a Microsoft employee...only a voluntary forum contributor.Saturday, July 26, 2008 4:12 PMModerator -
Brandon_MMay,
Thank you for visiting the Microsoft Genuine Advantage Forum. The purpose of this forum is the support of Windows Genuine Advantage (WGA) program. Your question is off topic as well as outside my area of knowledge. I would like to provide some information which may help. There are two types of licenses for XP that consumers will encounter, retail (aka full packaged product), and OEM (original equipment manufacturer).
Retail licenses may be moved from one computer to another, as long as the license is activated on one computer at a time and as long as the previous installation of the license is removed from the previously licensed computer.
OEM licenses for XP are tied to the first computer onto which they are installed and the license is not permitted to be moved on any other computer. For the purposes of defining what a computer is, since a computer is really just a collection of parts, Microsoft has established that the motherboard is the base or "defining" component, and the OEM license is permanently tied to the motherboard.
To validate a copy of Windows XP, please visit the Microsoft Genuine Website at:
How did you purchase Windows XP Professional? Retail? Yes, if you have a retail license for Windows XP Professional, you cannot have it installed on more than one computer at a time and you will need to reformat one of the machines.
Lori MS
http://www.microsoft.com/genuine/diag/
Lori MS- Edited by Lori MS Monday, July 28, 2008 4:47 PM additional info
Monday, July 28, 2008 4:39 PM -
Brandon,
Curious please tell me what versions of Windows XP did you purchase. Were they retail or OEM System builder copies? Please follow what Carey provided and let me provide you with steps for activating Windows via the telephone :-).Please follow the below guidance for telephone activation for activating Windows.
To contact a Microsoft customer service representative to activate Windows by phone, follow these steps:
1.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Activate Windows.
Or, click the Windows Activation icon in the notification area.2.
Click Yes, I want to telephone a customer service representative to active Windows now.
3.
Click Read the Windows Product Activation Privacy Statement, click Back, and then click Next.
4.
Follow the steps in the Activate Windows by phone dialog box, and then click Next.
Note The number appears now and differs based on the location that you select.5.
When activation is completed and you receive the following message, click OK.
You have successfully activated your copy of Windows.
More information on how to activate Windows XP at http://support.microsoft.com/kb/307890
Also you may reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851
After you finish the above steps please restart the computer and try to validate Windows again: http://www.microsoft.com/genuine. Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully? Please post again if you need further assistance. Thank you.
- Marked as answer by StephenHolm Monday, July 28, 2008 10:50 PM
Monday, July 28, 2008 10:49 PM