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"An unauthorized change was made to windows" Vista RRS feed

  • Question

  • I recently got hit with a virus on Monday 10/26 and have had a lot of things happen to Vista, including Security Center almost getting destroyed and a few other DLLs, etc. I believe I got rid of all the viruses, but now I get the "An unauthorized change was made to windows" every now and then. I'm not sure how to fix this, but Ive been genuine before this for a few years.

    Heres the copied report:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {81C4F3B2-718F-4577-B18E-9D5C8F01ECDF}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error: K:20091027190413510-M:20091027182802996-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{81C4F3B2-718F-4577-B18E-9D5C8F01ECDF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3680573632-2370255529-3862628288</SID><SYSTEM/><BIOS/><HWID>08313507018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65441</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>1364DA6948F3F0C</Val><Hash>4Q2VAcRbGVfl63BrhhP6I+fdXkM=</Hash><Pid>89405-902-5970455-63782</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>7372BD603C8126E</Val><Hash>EDfsU64j5YqZxWZf/ILlJ2QuOJA=</Hash><Pid>81602-311-9150157-68275</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="103"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(20, 1) Microsoft VBScript runtime error: ActiveX component can't create object: 'Scripting.Dictionary'

    HWID Data-->
    HWID Hash Current: PgAAAAIABAABAAMAAgABAAAAAwABAAEAnJ/iWQp6v+HAQ8x7SOTiFVIEcHGysHJgje/y9CpsnGHkbqxW9Eg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            NISSAN 
      FACP            HP            NISSAN 
      HPET            HP            NISSAN 
      BOOT            PTLTD         $SBFTBL$
      MCFG            HP            NISSAN 
      SLIC            HPQOEM        SLIC-MPC
      APIC            HP            NISSAN 
      SSDT            SataRe        SataAhci
      SSDT            SataRe        SataAhci


    Sincerely,
    Kenneth Perry (Kurosen)
    Wednesday, October 28, 2009 12:32 AM

Answers

  • Darin MS,

    The reliability monitor doesn't show a single application install for the entire time period. So I guess I'll be checking that periodically. What is also interesting is that the ‘Windows Live Safety Scan for Windows Vista’ link you sent me won't work with ethier Firefox (version 3.5.3) or Internet Explorer (Version: 8.0.6001.18828). I guess my Windows Vista must be pretty bad. Even msinfo32.exe stopped working months ago (maybe a year by now)... I may have to use the restoration partition HP Compaq put on here...or upgrade to windows 7 using a clean wipe...
    Just for the record though, the reliability monitor does show rundll32 and scvhost not working or not responding as well if that helps the case... This may be a deeper problem than being unvalidated

    -Kenneth
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 6:46 PM
    Wednesday, October 28, 2009 7:10 PM
  • Darin MS,

    Don't worry about, I'm preparing to upgrade to Windows 7 as we speak. And I have AVG and Spybot: Search & Destroy on my computer. I'm not stupid enough to go without a virus scanner now XD.

    See you on the other side,
    Kenneth
    • Marked as answer by Kurosen Thursday, October 29, 2009 9:12 PM
    Thursday, October 29, 2009 9:12 PM

All replies

  • Hello Kenneth,

     

    Vista is in, what we call a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

    1)    A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occur.

     

    2)    A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way and is caused by a running program that is incompatible with Vista.

     

      Because there is No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, we know that your issue is an In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow, which by definition, means it is incompatible with Vista.

    NOTE: We have seen an increase in this type of issue and we believe it is unlikely that software writers are still making programs that are incompatible with Vista. Instead, we believe that a majority of the issues are being caused by Malware that are doing the same things (on purpose) as incompatible programs do (by accident).

     

      In addition to why a Mod-Auth occurs, it's also important to understand how Vista detects a Mod-Auth event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Mod-Auth  State and it could take some time for the Mod-Auth to be detected. The important point to note is that the moment Vista detects the Mod-Auth, you know that the program that is causing the Mod-Auth, is currently running.

     

       Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to
    http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

        (year)  (month) (day) (time in 24format) (millisecond)
    M:
    2009      10         27             1828                 02996-

    Note: I also see a "K" type Tamper Time Stamp. The “K“ stands for Kernel Mode tamper. Once you remove the program that is causing the In Memory Mod-Auth tamper, the Kernel Mode tamper may be resolved as well. But a Kernel Mode Tamper can sometime indicate a Malware infection. To be on the safe side, we strongly suggest scanning your system with the Anti-Virus program of your choice as well as with the OneCare Safety Scanner for Vista (http://onecare.live.com/site/en-us/center/whatsnew.html)


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1)    Login to Vista and select the option that launches an Internet Browser

    2)    Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3)    When asked if you want to Open or Save this file, select Open

    4)     In the left hand panel, click Reliability Monitor

    5)    Click on the “System Stability Chart” above the date 10/27

    6)    Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 10/27/2009 "

    7)    Look for any program that shows "Application Install" in the 'Activity' column.

    8)    Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 10/26/2009, 10/25/2009 and 10/24/2009 (or around the date the issue first occurred)

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue. Unfortunately, if you installed the program at some time in the past, but didn’t run it till now, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues.

     

    Note: Since everyone has different programs installed on their computer, it is extremely hard for support to figure out what program is causing the problem, but if you still need assistance in identifying the Incompatible Program, please create a no cost support request at http://go.microsoft.com/fwlink/?linkid=52029

    Also Note: it has been found that Malware, such as Viruses and Trojans, can also be incompatible with Vista and can cause an In Memory Mod-Auth. A number of users (that were experiencing your same issue) have confirmed that a Malware infection was the cause. If you follow the above steps and cannot find a program that is causing the Mod-Auth, you may want to investigate if a Virus, Worm or Trojan may be to blame. You can contact PC Safety, which is a Microsoft group, which provides free assistance with Malware infections. I encourage you to use the ‘Windows Live Safety Scan for Windows Vista’ (http://onecare.live.com/site/en-us/center/whatsnew.htm) before contacting PC Safety.

    PC Safety:

    http://www.microsoft.com/protect/support/default.mspx

    http://onecare.live.com/site/en-us/center/whatsnew.htm

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, October 28, 2009 6:40 PM
    • Unmarked as answer by Kurosen Thursday, October 29, 2009 4:13 PM
    Wednesday, October 28, 2009 6:40 PM
  • Darin MS,

    The reliability monitor doesn't show a single application install for the entire time period. So I guess I'll be checking that periodically. What is also interesting is that the ‘Windows Live Safety Scan for Windows Vista’ link you sent me won't work with ethier Firefox (version 3.5.3) or Internet Explorer (Version: 8.0.6001.18828). I guess my Windows Vista must be pretty bad. Even msinfo32.exe stopped working months ago (maybe a year by now)... I may have to use the restoration partition HP Compaq put on here...or upgrade to windows 7 using a clean wipe...
    Just for the record though, the reliability monitor does show rundll32 and scvhost not working or not responding as well if that helps the case... This may be a deeper problem than being unvalidated

    -Kenneth
    • Marked as answer by Darin Smith MS Thursday, October 29, 2009 6:46 PM
    Wednesday, October 28, 2009 7:10 PM
  • Hi Kurosen,

      I'm not full familure with rundll32, but I know scvhost is not directly releated to Vista's anti-piracy systems.  The way I understand it scvhost is sort of a helper or mother process for DLLs.  Since DLLs can not run on thier own, the scvhost will run and then load the DLL.  That is why you can sometimes see multiple scvhost services running at the same time (in the Task Manager on the Process Tab when viewing for all users). 

       Most likely what you saw was that a single scvhost process may have failed at some point, but I don't think the scvhost could be fully unfunctional and Vista still be able to run.

      Anyways, from what you have described, I agree that the issue does appear larger then a Validation problem.

      If you don't already have one, I highly recommend getting an Anti-Virus program. While the Online Safety Scanner is good, nothing beats having a Real time, Always on Anti-virus program running on your computer.  There are a number of free AV software available on the internet, from a number of different vendors (If you are interested, Microsoft just release a new AV program called Microsoft Security Essentials (MSE) that is completly free http://www.microsoft.com/security_essentials/)

    Sorry I couldn't be more help,
    Darin MS
    Thursday, October 29, 2009 7:03 PM
  • Darin MS,

    Don't worry about, I'm preparing to upgrade to Windows 7 as we speak. And I have AVG and Spybot: Search & Destroy on my computer. I'm not stupid enough to go without a virus scanner now XD.

    See you on the other side,
    Kenneth
    • Marked as answer by Kurosen Thursday, October 29, 2009 9:12 PM
    Thursday, October 29, 2009 9:12 PM