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PROBLEMS VALIDATING OFFICE XP ACTIVATION RRS feed

  • Question

  • I AM TRYING TO VALIDATE MY OFFICE XP STANDARD SO THAT I CAN INSTALL UPDATES.  IT TELLS ME IT HAS NEVER BEEN ACTIVATED.  I TRY TO GO THROUGH HELP ON THE OFFICE PROGRAMS AND ACTIVATE IT AND GET AN ERROR MESSAGE THAT IT HAS BEEN ACTIVATED.  

    I GET THE FOLLOWING DIAG. REPORT.  WHAT DO I NEED TO CHANGE SO IT CAN DETERMINE THIS COPY IS VALIDATED?

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-KX9HW-YM6W9-XHR2G
    Windows Product Key Hash: 8a+5HJJ0ZwuZ7+2DOTFIcn8INBM=
    Windows Product ID: 55277-OEM-2111907-00110
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {3A9E57AC-B308-4BDD-9FFF-C10154F76C7E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Standard - 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3A9E57AC-B308-4BDD-9FFF-C10154F76C7E}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XHR2G</PKey><PID>55277-OEM-2111907-00110</PID><PIDType>2</PIDType><SID>S-1-5-21-1333191943-1615061138-1316817595</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>PCV-RZ10CG(UC)</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>ACPI BIOS Revision 1001A</Version><SMBIOSVersion major="2" minor="3"/><Date>20021126000000.000000+000</Date><SLPBIOS>Sony Corporation,Sony Corporation</SLPBIOS></BIOS><HWID>DE8437FF0184A053</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Sony Electronics Inc.</name><model>UCV070XEUM</model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Standard</Name><Ver>10</Ver><Val>B686FADDA9CB4C8</Val><Hash>I7uOtUX4KaxHgfMnNk4GhiAeeOQ=</Hash><Pid>54187-760-1096685-17432</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 



     

    Monday, September 29, 2008 2:50 PM

Answers

  • oaquick,

    Thank you for visiting the Microsoft Office Genuine Advantage (OGA) program forum.  Your issue is related to Windows Product Activation.  The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may or may not help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center.  Please follow the below guidance for telephone activation for activating Office. 

    To contact a Microsoft customer service representative to activate Office by phone, follow these steps:

    1.       Start any Office program.

    2.       In the “Office Activation Wizard”, click Activate by using the Telephone, then click Next

    3.       Read the “Microsoft Office Privacy Policy” page, and then click Next

    4.       In theSelect your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.

    5.       Click Next

    6.       On the “Activation Complete” page, click Finish

    For more information on how to activate Office.

    You may reference the following site for various telephone activation centers:

    http://support.microsoft.com/kb/326851

    Please locate the “Validate Office” button in the upper right hand corner. Double click on the button and follow the guidance. We hope this information was helpful for you. 

    Rick, MS

    • Marked as answer by RickImAPC Monday, September 29, 2008 3:29 PM
    Monday, September 29, 2008 3:28 PM