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Blacklisted by windows live hotmail

    Question

  • One of my client's domain is blacklisted by windows live hotmail.  the domain is thehillgroup.com, IP 216.214.32.82.  Below is the error message:

    Your message did not reach some or all of the intended recipients.

          Subject:  RE: September 1, 2010 Timesheet /Question re: Grant Review Honorarium

          Sent:     9/1/2010 2:10 PM

    The following recipient(s) cannot be reached:

          JOANNE LAFLEY on 9/1/2010 2:10 PM

                There was a SMTP communication problem with the recipient's email server.  Please contact your system administrator.

                <hg-nts1.Thehillgroup.com #5.5.0 smtp;550 SC-001 Mail rejected by Windows Live Hotmail for policy reasons. Reasons for rejection may be related to content with spam-like characteristics or IP/domain reputation problems. If you are not an email/network admin please contact your E-mail/Internet Service Provider for help. Email/network admins, please visit http://postmaster.live.com for email delivery information and support>

    The domain is not blacklisted on any other blacklist.  Please delist us as soon as possible.

     

    Thursday, September 2, 2010 1:27 PM

All replies

  • This is the Windows Live Writer Forum; for topics pertaining to 'Windows Live Writer'. This forum is meant to be a resource for those who are looking for more information about Writer or want to start a discussion with the Writer team and other people using Writer.

    Perhaps you should be submitting your questions here:

    HOTMAIL
         http://www.windowslivehelp.com/forums.aspx?productid=1

    LIVE MAIL
         http://www.windowslivehelp.com/product.aspx?productid=15
     
    Thursday, September 2, 2010 1:30 PM
  • Is there a telephone number for the blacklist.  This is going on 3 days no.  No worldwide blacklist has us blocked. This is rediculous.
    Friday, September 3, 2010 5:34 PM
  • Yes- it's ridiculous- and your still posting in the incorrect forum... perhaps the issue has something to do with not following directions or policy?

    Try the other forums that Microsoft techs actually visit.

    Friday, September 3, 2010 6:07 PM
  • What would those be, besides the 2 you already suggested.  My domain is blocked by "Windows Live Hotmail" and there is no where to request delisting.  If i wasnt following policy i would end up on a global blacklist.
    Friday, September 3, 2010 8:58 PM
  •  On 9/3/2010 3:58 PM, Alex Matsiyevkiy wrote:

    What would those be, besides the 2 you already suggested.  My domain is blocked by "Windows Live Hotmail" and there is no where to request delisting.  If i wasnt following policy i would end up on a global blacklist.

    Have you tried posting in those forums? They are the two forums that are specific for hotmail users who have issues.  Even if you're not a hotmail/msn/live user, you can post something and someone may provide you with the link or number to contact Microsoft about removing your domain from the blacklisting.

    http://www.google.com/search?q=How+to+remove+a+domain+from+hotmail+blacklist&sourceid=ie7&rls=com.microsoft:en-us:IE-SearchBox&ie=&oe= may give you some suggestions (if the entire link isn't clickable, you'll need to copy both lines and paste it in your browser as one line).

    Have a great day:)
    Patrick.


    Smile... Someone out there cares deeply for you.
    Have you updated today?
    http://update.microsoft.com


    Smile.. Someone out there cares deeply for you.
    Friday, September 3, 2010 10:33 PM