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IBM ThinkPad T42 WGA issue RRS feed

  • Question

  • My daughter has an IBM ThinkPad T42 she uses for college.  This past week or so the Windows Genuine Advantage warning screen has been activated.  She has the same copy of Windows XP on this machine as came installed, with the COA (originally issued to 'IBM') sticker on the bottom of the ThinkPad.

    So what gives?

    Tuesday, September 8, 2009 6:08 PM

Answers

  • Hello wherrera,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key owner for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

      A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [few weeks ago] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

       As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer (i.e. No legit computer would come Pre-Installed with a Volume License version of Windows)

      This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.  The current nongenuine installation of XP did NOT come from IBM.  The most common way these things end up this way is if you had your computer "fixed" by an untrained computer repair technician or perhaps by well-meaning friend, who probably used a downloaded copy of XP Pro along with a widely pirated Volume Licensing Key.

    Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.

    Windows XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    1.  What edition of Windows XP (Pro or Home) does the COA (or documentation) say? Is it the same as the one currently on the computer?

    2. Does the Product Key on the COA sticker (or on the documents that came with computer) match the Product Key listed in your Diagnostic Report?  (DO NOT post the Product Key printed on the CoA.)
     

      If the CoA on your computer is for the same edition of XP as is currently installed (in your case XP Pro), and the Product Key is not the same as the one shown in the Diagnostic Report, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then, if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro by exchanging the VLK key with the key from the COA.  The PK Updater is not always able to handle severely damaged or modified installations of XP.

      If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the Recovery Solution (supplied with the computer) to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both. (contact the Manufaturer of the computer for assistance if you can't find the recovery software or don't know how to conduct the Recovery).

      If the key on the COA (or on the documents that came with computer) match the Non-Genuine VLK Product Key listed in your Diagnostic Report, contact the person or company that sold you the computer and demand the Genuine Microsoft Software that you paid to be included in your computer. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:52 PM
    Wednesday, September 9, 2009 5:52 PM
  • Hello wherrera,

    The computer has pirated installations of both Windows XP Pro AND Office 2003.

    You have posted that the computer has a Certificate of Authenticity for Windows affixed to it.  But you have not posted what edition of Windows is listed on the CoA:  Home, Pro, Tablet, or Media Center.

    If the CoA is for Windows XP Pro, run the PK Updater:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for anything other than Windows XP Pro, which would be Home, Tablet, or Media Center, contact IBM customer support to request Recovery CDs.  When you get the CDs, use them to put the original installation of Windows back onto the computer.

    FYI, many manufacturers sell computers without Operating Systems installed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 10, 2009 3:29 AM
  • "Perhaps that VL was abused AFTER the laptop was sold, and sold with a VL that was then quite legitimate."

    Let me try to explain it another way.  Say I'm a Large Company. I need 1000 copies of XP.  I come to an authorized Microsoft Reseller and sign a Volume Licensce Agreement with Microsoft for 1000 licenses of XP. I then get a Volume License Key to allow me to install the 1000 licenses of XP. I can only use the key to install the 1000 copies of XP for the computers in my company
    Volume Licenses are non-transferable, meaning I can not resell licenses from the Volume License Agreement.
    So in another words, you can not buy a computer with a Genuine copy of XP that uses a Volume License Key.

    It's very simple:

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    Well, What if the VLK key doesn't yet come up as Non-Genuine?

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    What if I bought the computer from some company that does have a Volume License Agreement?

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    What if <insert any other question about using a VLK key>

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 10, 2009 8:08 PM
    Thursday, September 10, 2009 8:08 PM
  • Well she lent the computer to her roommate who then got herself got a virus warning Trojan installed from email;  so we just wiped the disk and installed a real XP copy and office.org software this time.  Case solved, after a fashion :).


    • Marked as answer by wherrera Monday, February 15, 2010 7:57 PM
    Monday, February 15, 2010 7:57 PM

All replies

  • Hello wherrara,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect to see "IBM" or "Lenovo."

    4.  DO NOT post the full Product Key that may be printed on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, September 8, 2009 6:13 PM
  • Ok, it says the the laptop is geographically blocked:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Geographically blocked PID
    Validation Code: 13

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23079
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {0462CB66-9F17-4F03-B255-FAFE9597943F}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 13
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0462CB66-9F17-4F03-B255-FAFE9597943F}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23079</PID><PIDType>1</PIDType><SID>S-1-5-21-602162358-1060284298-1957994488</SID><SYSTEM><Manufacturer>IBM</Manufacturer><Model>23737FU</Model></SYSTEM><BIOS><Manufacturer>IBM</Manufacturer><Version>1RETDPWW (3.21 )</Version><SMBIOSVersion major="2" minor="33"/><Date>20060602000000.000000+000</Date></BIOS><HWID>AA3C3007018400EC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57834</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14237:IBM|142F2:Lenovo|ED53:Semp Toshiba Informatica Ltda|ED53:TOSHIBA CORPORATION
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    -------------------

    What gives, then? Is microsoft saying we cannot use a legit IBM branded laptop's Windows in this country?  Why?

    Wednesday, September 9, 2009 4:01 AM
  • Hello wherrera,

    What about this info?

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?  In this case we would expect to see "IBM" or "Lenovo."

    4.  DO NOT post the full Product Key that may be printed on the CoA

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, September 9, 2009 4:27 AM
  • Hello wherrera,

    Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-geographically blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original key owner for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

      A geogrpahically blocked key is blocked when it is detected in use outside of the worldwide geographic area(s) covered by its VL Agreement.  The particular Product Key you are using, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and it looks like it recently (end of March, 2009 for time zones other than USA, and very recently [few weeks ago] for some USA time zones) had a geographic block put on it to try to curb its use, which probably explains why it was showing as Genuine up until recently.

       As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer (i.e. No legit computer would come Pre-Installed with a Volume License version of Windows)

      This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.  The current nongenuine installation of XP did NOT come from IBM.  The most common way these things end up this way is if you had your computer "fixed" by an untrained computer repair technician or perhaps by well-meaning friend, who probably used a downloaded copy of XP Pro along with a widely pirated Volume Licensing Key.

    Look on the computer or in the materials that came with your computer to see if you have a Windows Certificate of Authenticity (CoA) and/or an Office Certificate of Authenticity.

    Windows XP purchased in retail packaging will have the CoA on the retail package boxtop, and will have the Product Key on a yellow-orange label affixed to the CD holder folder inside the box.

    1.  What edition of Windows XP (Pro or Home) does the COA (or documentation) say? Is it the same as the one currently on the computer?

    2. Does the Product Key on the COA sticker (or on the documents that came with computer) match the Product Key listed in your Diagnostic Report?  (DO NOT post the Product Key printed on the CoA.)
     

      If the CoA on your computer is for the same edition of XP as is currently installed (in your case XP Pro), and the Product Key is not the same as the one shown in the Diagnostic Report, then the first thing to try is the Product Key Updater Utility here:  http://go.microsoft.com/fwlink/?linkid=45668  Running this utility will attempt to screen about 6,000 files for itegrity and then, if possible, convert your nongenuine installation of XP Pro VLK back to a genuine installation of XP Pro by exchanging the VLK key with the key from the COA.  The PK Updater is not always able to handle severely damaged or modified installations of XP.

      If the CoA is not for XP Pro, or the PK Updater cannot handle the situation, then your only available alternative is to backup and offload your data and use the Recovery Solution (supplied with the computer) to Recover the computer back to a factory-fresh installation of the original XP installed.  The Recovery Solution is usually a hidden Recovery partition, or a set of CDs, or both. (contact the Manufaturer of the computer for assistance if you can't find the recovery software or don't know how to conduct the Recovery).

      If the key on the COA (or on the documents that came with computer) match the Non-Genuine VLK Product Key listed in your Diagnostic Report, contact the person or company that sold you the computer and demand the Genuine Microsoft Software that you paid to be included in your computer. I also encourage you to submit a Piracy Report at http://microsoft.com/piracy

    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, September 9, 2009 5:52 PM
    Wednesday, September 9, 2009 5:52 PM
  • The laptop above was purchased as used 7 months ago to replace one which had Vista that was stolen last January.

    It has a _genuine_ IBM-originated Windows XP COA sticker (says "IBM") on the back of it.  There is NO reason to believe that it would have been sold without Windows XP originally, either.  Perhaps that VL was abused AFTER the laptop was sold, and sold with a VL that was then quite legitimate.

    Overall, another dead end.

    Sigh.  Microsoft throws our baby out with the bathwater, I guess. 

    Thursday, September 10, 2009 2:45 AM
  • Hello wherrera,

    The computer has pirated installations of both Windows XP Pro AND Office 2003.

    You have posted that the computer has a Certificate of Authenticity for Windows affixed to it.  But you have not posted what edition of Windows is listed on the CoA:  Home, Pro, Tablet, or Media Center.

    If the CoA is for Windows XP Pro, run the PK Updater:  http://go.microsoft.com/fwlink/?linkid=45668

    If the CoA is for anything other than Windows XP Pro, which would be Home, Tablet, or Media Center, contact IBM customer support to request Recovery CDs.  When you get the CDs, use them to put the original installation of Windows back onto the computer.

    FYI, many manufacturers sell computers without Operating Systems installed.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Thursday, September 10, 2009 3:29 AM
  • "Perhaps that VL was abused AFTER the laptop was sold, and sold with a VL that was then quite legitimate."

    Let me try to explain it another way.  Say I'm a Large Company. I need 1000 copies of XP.  I come to an authorized Microsoft Reseller and sign a Volume Licensce Agreement with Microsoft for 1000 licenses of XP. I then get a Volume License Key to allow me to install the 1000 licenses of XP. I can only use the key to install the 1000 copies of XP for the computers in my company
    Volume Licenses are non-transferable, meaning I can not resell licenses from the Volume License Agreement.
    So in another words, you can not buy a computer with a Genuine copy of XP that uses a Volume License Key.

    It's very simple:

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    Well, What if the VLK key doesn't yet come up as Non-Genuine?

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    What if I bought the computer from some company that does have a Volume License Agreement?

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    What if <insert any other question about using a VLK key>

        Unless you (or the organization you belong to) has a valid Volume License Agreement with Microsoft, You Can Not Use a Volume License Key.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Thursday, September 10, 2009 8:08 PM
    Thursday, September 10, 2009 8:08 PM
  • Well she lent the computer to her roommate who then got herself got a virus warning Trojan installed from email;  so we just wiped the disk and installed a real XP copy and office.org software this time.  Case solved, after a fashion :).


    • Marked as answer by wherrera Monday, February 15, 2010 7:57 PM
    Monday, February 15, 2010 7:57 PM
  • Hello wherrera,

    I would have suggested that you try the Office 2010 Beta.  It's free to download and use until the Beta program expires in October 2010.

    http://www.microsoft.com/office/2010/en/default.aspx

    You can prevent a lot of troubles on XP by doing everyday computing tasks with a Limited User account, and log on with a Computer Administrator account only when necessary, for example, when installing software or hardware.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 15, 2010 8:20 PM