CRM 2013 mail merger Order entity , related order product does not show on the dropdown RRS feed

  • Question

  • Hi

    I have a problem where I have enabled the mail merge on order entity and order product entity. However when i try to create a template and use the order as the associated entity , crm does not show the related order product entity on the dropdown where i select the fields. Is there something I'm missing. I'm running out of time so any quick tips would be really appreciated.

    Many thanks

    Vivek Pradhan

    Tuesday, November 18, 2014 10:01 AM

All replies

  • You cannot select a child entity from a parent entity in mail merge. you can only select parent entity from child entity in mail merge

    Regards, Saad

    • Edited by Mohd Saad Tuesday, November 18, 2014 11:02 AM
    Tuesday, November 18, 2014 10:39 AM
  • Yes correct the order is the parent so i should be able to select the child order details but i cant . Am i missing something ?

    Vivek Pradhan

    Tuesday, November 18, 2014 10:54 AM