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Office validated sucessfull, but still shows that it is na valid

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Office 2007 validated sucessfully on Vista, but still shows "This copy of Office is not genuine" button and disable outlook functions. This is my output from the Iagnostic report:

Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89578-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {34580200-5BAB-453D-9025-F9D5493F61CC}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80004005
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: 103
Version: 1.7.105.35
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Plus 2007 - 100 Genuine
Microsoft Office Project Professional 2007 - 100 Genuine
Microsoft Office Visio Professional 2007 - 100 Genuine
OGA Version: Registered, 1.7.111.0
Signed By: Microsoft
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{34580200-5BAB-453D-9025-F9D5493F61CC}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-439939212-1880804374-3125526944</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv9500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.33     </Version><SMBIOSVersion major="2" minor="4"/><Date>20071112000000.000000+000</Date></BIOS><HWID>58313507018400FA</HWID><UserLCID>1C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>South Africa Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>F941BD0C01F586</Val><Hash>ZbGCZKaebZWwSOu240Wmtmgu3D0=</Hash><Pid>89409-707-1207004-65222</Pid><PidType>14</PidType></Product><Product GUID="{91120000-003B-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2007</Name><Ver>12</Ver><Val>147783D865246BA</Val><Hash>3xoVUL0mxjPyXdR1Be7Ew0OIvAM=</Hash><Pid>84889-861-4041426-63886</Pid><PidType>8</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>1043E496F610EBA</Val><Hash>zUHhcBMcyL5dD88kEIjKvU7LmdU=</Hash><Pid>84890-861-2784752-63712</Pid><PidType>8</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.0.6001.18000
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500061-02-1078-6000.0000-2572007
Installation ID: 012730285002289765598740562662394260316475913321631951
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: WQD8Q
License Status: Licensed

HWID Data-->
HWID Hash Current: QAAAAAEABgABAAIAAQACAAAABAABAAEAJJTecxTBPF7WdXB6kiQso0aD/oY2tCxR8vQt4lQms/LMAVADrFYqhQ==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC   HP      30CB
FACP   HP      30CC
HPET   HP      30CB
BOOT   HP      30CB
MCFG   HP      30CB
TMOR   HP      30CC
SLIC   HPQOEM  SLIC-MPC
SSDT   HP      30CB
SSDT   HP      30CB
SSDT   HP      30CB
SSDT   HP      30CB

Saturday, April 4, 2009 9:38 AM

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Hello :-)

Please check your installed programs "control panel" and see if there may be Home and Student 2007 version there. Computers usually come with a pre-installed trial version of Office which is usable for a limited time period for customers. In turn the customer may purchase Office should they like what it has to offer. There may be a possibility some remenants have been left behind which could be conflicting with you other Office versions.

Thank you,

Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
- Marked as answer by Stephen Holm Monday, April 13, 2009 4:29 PM
Thursday, April 9, 2009 5:59 PM
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Tlawdvenroc,

I recommend contacting the person who supplied you with th is copy. Also you may want to check with the University systems administration section and let them know what is occuring. This is licensed to them.

Take care,

Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
- Marked as answer by Stephen Holm Friday, April 17, 2009 8:38 PM
Friday, April 17, 2009 8:38 PM

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Hello :-)

Please check your installed programs "control panel" and see if there may be Home and Student 2007 version there. Computers usually come with a pre-installed trial version of Office which is usable for a limited time period for customers. In turn the customer may purchase Office should they like what it has to offer. There may be a possibility some remenants have been left behind which could be conflicting with you other Office versions.

Thank you,

Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
- Marked as answer by Stephen Holm Monday, April 13, 2009 4:29 PM
Thursday, April 9, 2009 5:59 PM
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Hello

There used to be a valid Office2003 student edition on my laptop, but I have removed everything trying to solved the issue.

Currently there is only the Office 2007 edition on my laptop.

How/where can I check to see for any remenants left?

Wednesday, April 15, 2009 2:37 PM
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Hello tlawdvenroc,

Are you aware that you have a Volume Licensing edition of Office Professional Plus 2007 installed on the computer? Is your use of this product associated with an organization that has a vaild and current Volume Licensing Agreement with Microsoft?

If you purchased this product at retail thinking it was for individual use, you may have counterfeit software installed.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, April 15, 2009 4:55 PM
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Hello

yes I am aware of that. I used to have a student (office 2003) on my laptop. I am now a lecturer at the university and got a valid Office 2007 suite at the university. The office 2007 was not purchased at a retail outlet.

Friday, April 17, 2009 12:38 PM
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Tlawdvenroc,

I recommend contacting the person who supplied you with th is copy. Also you may want to check with the University systems administration section and let them know what is occuring. This is licensed to them.

Take care,

Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
- Marked as answer by Stephen Holm Friday, April 17, 2009 8:38 PM
Friday, April 17, 2009 8:38 PM
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Stephan, this is really bad/unprofessional advice.

There is nothing wrong with the licence itself; all the other lectures are using it without any issues/problems. The problem lies with my Vista home/Office 2007 combination that used to have Office 2003 on it or something in that line...…???

Office 2007 validated successfully (using the website - http://www.microsoft.com/genuine/office/SuccessfulValidation.aspx?displaylang=en&PartnerID=408&sGuid=0befa0bf-8f70-4900-80c1-73290d7c6d18&Error=100) , I can even access the online Office 2007 store without any problems. Hence, according to Office, it is VALID. But it is still showing the “This copy of Office is not genuine” button… even if it tried to validate the bloody thing 1000x times…

Do you realized how many frustrating hours I have already spend trying to fix this issue (I have uninstalled twice ALL Office programs from my laptop as part of this process…). If I was not forced to make use of Offic2007 for my lectures, I would have rather removed it completely from my laptop and rather use OpenOffice or something that is not this bloody annoying.

Please advice!

Monday, April 20, 2009 7:32 AM
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Hello tlawdvenroc,

Please try updating the OGA software with this direct download: http://download.microsoft.com/download/e/3/0/e30c3edb-df15-4b9b-87da-6d70f91d9a82/OGANotifier_ENU.msi
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Monday, April 20, 2009 6:41 PM
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Hello tlawdvenroc,

You wrote, "yes I am aware of that. I used to have a student (office 2003) on my laptop. I am now a lecturer at the university and got a valid Office 2007 suite at the university. The office 2007 was not purchased at a retail outlet."

Excellent! As a helper on this forum I noticed a recent "rash" of folks posting who unfortunately learned that they bought counterfeit Office Pro Plus 2007 at retail thinking it was Office Pro 2007, and I wanted to open a dialog with you to see if you too might have also been a victim of the same scam. (Microsoft does replace hi-quality counterfeit copies of Office for free under some cirumstances.)

But under your circumstances, it's not a problem. :-)
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Monday, April 20, 2009 6:47 PM
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Hello tLawdvenroc,

Thank you again for providing us with further details. The details will help us to resolve the issue which you are experiencing. As Dan previously mentioned you have a Volume Licensing edition of Office Professional Plus 2007 installed. As a rule, VL editions of Office Suites should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. This is why I previously recommended for you to contact the person who supplied you with this Office Suite. Curious is this an University computer or a personal computer? If the computer is the Universities all the more reason why I would recommend for you consult with the Network Administration section. The reason why I mentioned this was your initial posting said still shows "This copy of Office is not genuine". The next step would be for your systems administrator to logon to the eOpen site (https://eopen.microsoft.com/EN/default.asp) and confirm what your University's assigned VLK is for Office.

Tlawdvenroc you mentioned, "I am now a lecturer at the university and got a valid Office 2007 suite at the university." Can you tell us how you received this copy? Did you purchase this from their bookstore or through a reduced cost program offered at the University?

Would you like to submit a service request with Microsoft Product Support? Include your Product Key for Office Professional Plus 2007 so that we may analyze specifics surrounding the problems you are encountering. Also provide the full product key for Office Student 2003 edition you previously had installed. Once this is completed, please reply back to this post and provide the SR # generated by the service request .

Microsoft Help and Support:

http://go.microsoft.com/fwlink/?LinkId=52029

Again thank you :-)

Stephen

Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

Tuesday, April 21, 2009 10:09 PM
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Hello Tlawdvenroc,

Please glance at the following Knowledge Base article:

KB290301 – Description of the Windows Installer CleanUp Utility

http://support.microsoft.com/kb/290301 .

Right now it may be hard to tell if any remnants are left behind but maybe this tool could help. First provide the information I previously posted so I can troubleshoot from that angle.

Thank you,

Stephen
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

Tuesday, April 21, 2009 10:29 PM
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Hello Dan

The link is not working - is there maybe an alternative url please?

Wednesday, April 22, 2009 9:46 AM
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Hello Dan

No, I got my Office 2007 for free at the university (did not have to buy it). The network administrator made a copy for me and provided me with a VALID volume license key.

Thank you anyways

Wednesday, April 22, 2009 9:52 AM
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Hello tlawdvenroc,

Unfortunately the link is not working and I cannot find a working link to the KB949810 which is the OGA Notifier Update. I have a hunch that if we could uninstall and reinstall the Notifier it would "correct itself" to see that your Office installations are validated as Genuine as reported by the mgadiag utility. There's probably a leftover bit from the old nongenuine Office 2003 that's bollixing things up.

I would recommend that you take Stephen's advice and submit the free online support request at http://go.microsoft.com/fwlink/?LinkId=52029
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

Wednesday, April 22, 2009 3:40 PM
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Tlawdvenroc,

Below are steps for a manuel installation of the OGA ActiveX installation. Maybe this will help you. If not please submit a service request.

Step 1: OGA Manual ActiveX Installation

Click the Start button, then Click Run

Type: iexplore http://go.microsoft.com/fwlink/?LinkID=58813 then Click OK

You will be prompted to download “OGAControl.cab”

Choose Open

Once this completes, a window will open showing two files. “OGACheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.

Click the Start button, then Click Run

Once this completes, a window will open showing two files, OGACheckControl.dll and OGAControl.inf. Leave this window open for now.

Click the Start button, then click “Run”

Type: system32, then Click OK

(If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)

Drag the “OGACheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)

Click the Start button, then Click Run

Type “regsvr32 OGACheckControl.dll”, and then click ‘OK’.

You should see a dialog saying “DllRegisterServer in OGACheckControl.dll succeeded.”

After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:

http://www.microsoft.com/genuine
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm

Wednesday, April 22, 2009 4:34 PM

Answered by:

Office validated sucessfull, but still shows that it is na valid

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KB290301 – Description of the Windows Installer CleanUp Utility