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Office unable to validate RRS feed

  • Question

  •  

    Hello,

     

    I've installed Office Home/Student 2007 and activated it OK. But the online verification fails and so I can't install any updates/addins.

     

    Can anyone help?

     

    Many thanks. I've run the diagnostic tool, here is the output of the 'Office' tab:

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-J74RR-8PXT6-28338
    Windows Product Key Hash: P44wwSfemxoVErDObFnksMnWWyM=
    Windows Product ID: 89583-OEM-7359657-59519
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DC174FFB-38DD-4E9B-92EC-48BA29299CDB}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DC174FFB-38DD-4E9B-92EC-48BA29299CDB}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-28338</PKey><PID>89583-OEM-7359657-59519</PID><PIDType>3</PIDType><SID>S-1-5-21-1478239393-549337284-1974373001</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NR32M_S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R2060J9</Version><SMBIOSVersion major="2" minor="4"/><Date>20080228000000.000000+000</Date></BIOS><HWID>C6333507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>38E610BF7EB5F22</Val><Hash>RRmQgHvcH+L6L9bxnhTHeWgQnLo=</Hash><Pid>81602-913-1413345-68029</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Sunday, July 20, 2008 5:12 PM

Answers

  • Thanks - it's the full version, from www.overclockers.co.uk.

    It's now working - Windows wanted to install some patches, now it's done this it validates OK.

    Thanks for your help.


    James
    • Proposed as answer by Carey FrischMVP Wednesday, July 23, 2008 5:02 PM
    • Marked as answer by Lori MS Thursday, July 24, 2008 11:41 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    • Unproposed as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    Wednesday, July 23, 2008 4:57 PM

All replies

  • Microsoft Genuine Advantage – Diagnostic Site

    http://www.microsoft.com/genuine/diag/

     

    Sunday, July 20, 2008 8:55 PM
  • James,

     

    Curious can you share with me where you aquired the Home and Student version of Office you installed?  If this a trial version of Office?

     

     

    Thank you,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Monday, July 21, 2008 3:11 AM
  • Thanks - it's the full version, from www.overclockers.co.uk.

    It's now working - Windows wanted to install some patches, now it's done this it validates OK.

    Thanks for your help.


    James
    • Proposed as answer by Carey FrischMVP Wednesday, July 23, 2008 5:02 PM
    • Marked as answer by Lori MS Thursday, July 24, 2008 11:41 PM
    • Unmarked as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    • Unproposed as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    • Marked as answer by Carl-S Thursday, August 28, 2008 4:01 AM
    Wednesday, July 23, 2008 4:57 PM