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  • Question

  • Hi,  i have been having some trouble with my windows live one-care,  i bought a year subscription, and had it installed,  but apparently i just had a trial version or something,  because it says that my subscription has run out, even though it had only been a few monthes,  I still have one-care on my computer,  and it can still perform some tasks, like virus scanning,  but it always says my computer is at risk and that i need to subscribe again

    Saturday, July 19, 2008 4:20 PM

Answers

  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, July 21, 2008 2:45 PM
    Moderator

All replies

  • Open One Care, select "Subscribe" and when asked to enter a Live ID enter the Live ID and password used to purchase your subscription. Your subscription status will be recognized and One Care should activate.

     

    Saturday, July 19, 2008 6:20 PM
    Moderator
  • If your subscription to OneCare shows incorrect or expired in OneCare

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, July 21, 2008 2:45 PM
    Moderator