Microsoft updates and downloads freeze after validation RRS feed

  • Question

  • Hi


    I validated Windows XP Pro on my PC this am. Now every time I try to shut down my PC it hangs, and every time I try to download updates from the Microsoft web site the same thing happens.  I can open IE6 without any problem, surf the internet and download from elsewhere.


    All other functions seem to work okay.


    Computer is: AMD Athlon XP 2200+ 1.8GHz with 480mb RAM

    Running: Windows XP Professional Version 2002 Service Pack 2


    I've tried uninstalling my AVG anti-virus program and then reinstalling it but it makes no difference either way.


    Does anyone have any suggestions as I'm getting very frustrated!


    Thanks in anticipation.



    Tuesday, May 15, 2007 4:01 PM


  • Middopman,


         Did you install any updates prior attempting validation? If you installed any updates for any software and/or drivers I recommending uninstalling them then restart the PC. Next test and see if the machines hangs etc. 


    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:


    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?


    Thank you
    Stephen Holm
    WGA Forum Manager

    Tuesday, May 15, 2007 8:32 PM