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Bonus Offer not able to get bonus pack rebate access code RRS feed

  • Question

  • Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-DRMJK-HM72G-BVBQB
    Windows Product Key Hash: 0yjUq67sveq85y16eV3ruLo3SFI=
    Windows Product ID: 89583-OEM-7332157-00134
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {18D9ED20-E9C3-4298-8268-FD471B45E7E8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-203-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_B4D0AA8B-1065-80070057_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{18D9ED20-E9C3-4298-8268-FD471B45E7E8}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BVBQB</PKey><PID>89583-OEM-7332157-00134</PID><PIDType>2</PIDType><SID>S-1-5-21-4215029498-230223567-837145557</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N73-AM ACPI BIOS Revision 0302</Version><SMBIOSVersion major="2" minor="5"/><Date>20080926000000.000000+000</Date></BIOS><HWID>6F333507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>zreliant</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00146-321-500134-02-1033-6001.0000-3612008
    Installation ID: 002094796164092856709804012960518920831862465620727912
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: BVBQB
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEA6GG8PDbP6qycSOzFxnQY+OYD8vRY50IYrFZMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   zt grp  zreliant
      FACP   zt grp  zreliant
      HPET   zt grp  zreliant
      MCFG   zt grp  zreliant
      SLIC   zt grp  zreliant
      SSDT   zt grp  zreliant


     

    Friday, January 2, 2009 5:31 AM

Answers

  • Hi UlyAgui,
    I just checked and it appears that you were able to successfully redeem this offer on January 7th. Is this correct? If not, I will contact you directly once I receive your incident support information.

    Thank you,
    Jenifer
    • Marked as answer by Carl-S Thursday, January 15, 2009 7:13 PM
    Friday, January 9, 2009 6:29 PM

All replies

  • Dear UlyAgui,
    Thank you for your interest in the Buy Local program. I am not seeing your redemption attempt in our log file. Please try again to redeem the offer, and if you still have problems reply again to this thread.

    Thank you,
    Jenifer
    Friday, January 2, 2009 6:18 PM
  • I have been trying to get rebate access codes using firefox, and the link from my pc builder takes me to a "site not found" So I tried using Internet explorer and it took me to the site where I can click "Redeem now" but once I do that it goes trough the validation and takes me back to the same page, with no message or error to see or know what is the problem! please Help!
    Friday, January 2, 2009 7:54 PM
  • This is the second reply, and no answer, what is going on? Please help me to solve the problem of not getting the rebate codes, I have tried several times and the same! no codes!!!!!!!!!!
    Tuesday, January 6, 2009 5:42 AM
  • Dear UlyAgui,
    I apologize for the delay in answering. I am researching a problem whereby it seems that our log file is not being updated. In the meantime, so I can address the issue you are having, please create a support incident at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860, then post the Incident ID here. I will then contact you directly to get this resolved.

    Thank you,
    Jenifer
    Tuesday, January 6, 2009 5:47 PM
  •  A support request was created with an expected response within 8 bussines hours.




    Incident Details
    Incident title:
    Problems getting validation for Genuine Advantage Offers
    Support request number:
    1089896264
    Severity rating:
    Severity C (Minimum business impact)
    Wednesday, January 7, 2009 7:15 AM
  • Hi UlyAgui,
    I just checked and it appears that you were able to successfully redeem this offer on January 7th. Is this correct? If not, I will contact you directly once I receive your incident support information.

    Thank you,
    Jenifer
    • Marked as answer by Carl-S Thursday, January 15, 2009 7:13 PM
    Friday, January 9, 2009 6:29 PM