un able to install RRS feed

  • Question

  • I'm having problem installing one care its telling me that my product key is wrong so I unistalle it and I'm trying to reinstall it and it's giving me an error id # 0019-80070643 please help me

    Sunday, December 14, 2008 4:33 PM


All replies

  • Hello sun60, the 0019 error indicates the firewall component of One Care did not install or did not install correctly. See this Microsoft Knowledge Base article to troubleshoot this error - http://support.microsoft.com/default.aspx/kb/930159/en-us
    If the issue persists please contact support. How to reach support - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90 
    Jim - MVP Windows Live / Windows Live One Care Forum Moderator
    Sunday, December 14, 2008 4:44 PM
  • don't know whats the problem but I still cannot get one care to work its saying that my product key is wrong and I need to get this working please
    Monday, December 15, 2008 10:25 PM

    If you are getting an error about the key being invalid, you are mistaking at least one character or you have a misprinted key. The latter is very rare, though it can happen.

    I hate the font that they use for the key - some characters are miserable to discern. J and I look all too much alike, as do O and 0.

    I recommend that you use a magnifying glass to check the characters closely - I find that I need to do this. If you are still encountering a problem with activation, you have about 2 weeks to get activated, so I'd go ahead and open an email request to support, explaining the problem. See the FAQ and use the Trial user option to start the email request. If you can provide a digital image - scan or photo - of the key to the tech that responds, they can validate the key for you.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Tuesday, December 16, 2008 1:27 PM