locked
Access 2003 and Office 2003 Professional Service Pack 3. Can't compact an repair the database after installing this patch. RRS feed

  • General discussion

  • Microsoft Corporation:

     

    This is a copy of an e-mail I sent to India.  Please be aware that you are driving customer away.  If MAC is the only other option maybe I should turn in my PC for a Mac.

     

    Sincerely,

    Dick LaFrance
    St. Paul Travelers
    Reporting & Application Development
    Senior Business Systems Analyst
    Phone: (860) 277-3069
    Fax: (860) 277-2158
    E-mail: rlafran2@travelers.com

     

     

    Raghavendra,

     

    I have worked around the issue, no thanks to your support technicians, by using system restore to remove Office Service Pack 3 and restore Office Pack Service Pack 2 and that fixed my issue.  At this point I reported a bug.  If you want to fix it, it is up to Microsoft.  I am not paying to report a bug to your support people in hopes of getting a refund.  That is absolutely nonsense.  Fix it or not I don’t care.  It is in fact a bug and you can do as you will.  Your response is exactly the type of response I expected from Microsoft.  You solicit customer feed back then you want to charge for it.

     

    I searched all of Microsoft to find a patch or a fix to this issue in Office Service Pack 3 and couldn’t find one.  It is sad that when a consumer tries to give you the feedback necessary to help you eliminate problems that he is treated this way.  Do what you will.

     

    Please send a copy of this to Microsoft in the US.  They need to know how their loyal customers are treated by India.

     

    Sincerely,

    Dick LaFrance
    St. Paul Travelers
    Reporting & Application Development
    Senior Business Systems Analyst
    Phone: (860) 277-3069
    Fax: (860) 277-2158
    E-mail: rlafran2@travelers.com

     

    This message and any attachments are confidential to the recipients of the e-mail to which it was addressed and may also be privileged. If you receive this message in error please immediately delete it and all copies from your system, destroy any hard copies and notify the sender. You must not, directly or indirectly, use, disclose, distribute, print or copy any part of this message if you are not the intended recipient.

     


    From: Microsoft Online Customer Service [mailto:CNTUS.PRCS.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com]
    Sent: Friday, April 18, 2008 9:26 AM
    To: LaFrance,Richard A
    Subject: RE: SRX1064752663ID - Access 2003 Compact and Repair after installing Opffice Professional Service Pack 3

     

    Hello,

    Thank you for taking the time to bring this to our attention.  Microsoft is committed to listening to our customers and partners and improving our products and services.  

    Due to the volume of product feedback we receive, we cannot guarantee individual responses to all bug submissions, but we do appreciate your input.  Your submission has been forwarded to the appropriate group for review.

    If the issue that you have encountered is having a significant impact on your ability to use our product, please contact technical support.  If a support professional determines that there is a defect in our product normal support charges will be refunded.

    To locate the contact options for your region please click the following link then select the appropriate product. http://support.microsoft.com/selectindex/?target=assistance

    If you have other concerns, please feel free to write back.

     

    Thank you,

     

    Raghavendra

    Microsoft Customer Service Representative

     

    If you have any feedback about your Online Customer Service experience, please send them to my manager, Zafar Iqbal, at http://go.microsoft.com/?linkid=6998852 Please do not forget to indicate the name of my manager in the subject field.



     


    --- Original Message ---
    From : rlafran2@travelers.com
    Sent : Thursday, April 17, 2008 7:11:13 PM UTC
    To : CNTUS.MNGR.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com
    Subject : Access 2003 Compact and Repair after installing Opffice Professional Service Pack 3

    CUSTOMER PROVIDED SYSTEM PROPERTIES
    Country/Region: United States

    CONTACT INFORMATION
    First Name: Richard
    Last Name: LaFrance

    SUBSCRIBER INFORMATION
    ID: 1064734632

    QUESTIONS OR COMMENTS
    Message: Dear Himadri Roy:

    The system restore worked and restored the machine to a point that Office Service Pack 3 was not installed.  Returning Access 2003 to Service Pack 2 restored the compact and repair function.  I am not really happy with how my problem was handled.  I tried to report a bug, which I know it is a bug in the Service Pack and it seemed like you were just trying to get me to pay for support.  I just installed your service pack and wasn’t looking for a run around just a solution.  As usual I didn’t get it from Microsoft.  Believe me if I had a choice I wouldn’t use any Microsoft products or most importantly the support.

    This is a bug and needs a fix.  Please advise me when the patch is ready and where to get it.

    Sincerely,
    Richard A. LaFrance
    St. Paul Travelers
    Reporting & Application Development
    Senior Business Systems Analyst
    Phone: (860) 277-3069
    Fax: (860) 277-2158
    E-mail: rlafran2@travelers.com

     

    Friday, April 18, 2008 1:49 PM