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I have genuine Office but can't get passed guinuine test RRS feed

  • Question

  • I have bought and installed an office 2010 family pack (3 computers). 

    It was installed on only three laptops.  Now the Microsoft genuine test is not able to vildate???  I'm not a specialist but of course the validation code was used during installation.

    I'm running into problems on a XP computer (with service pack 3)  Computer is also kept up to date with all updates etc.  No unofficial software on computer.

     I ran the tool kit and all test were OK'd.  It is an offic 2010 home and Student.  It was purchased in a 1000% reliable shop in Belgium.  (I'm Belgian but I'm not living in Belgium)

    • Moved by Carey FrischMVP Thursday, December 16, 2010 7:47 PM Moved to more appropriate forum category (From:Genuine Advantage Offers - Eligibility Issues Forum)
    Thursday, December 16, 2010 7:30 PM

Answers

  • Hello joristier,

    The Office online validation at www.microsoft.com/genuine does not currently work with Office 2010, so Noel's advice was to ignore anything it says about Office 2010.

    Office 2010 is considered to be valid until and unless Office 2010 tells you differently.

    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:36 PM
    Friday, December 17, 2010 6:01 PM

All replies

  • "joristeir" wrote in message news:87c50f66-55b2-47ec-a162-1df76a9884a5...

    I have bought and installed an office 2010 family pack (3 computers). 

    It was installed on only three laptops.  Now the Microsoft genuine test is not able to vildate???  I'm not a specialist but of course the validation code was used during installation.

    I'm running into problems on a XP computer (with service pack 3)  Computer is also kept up to date with all updates etc.  No unofficial software on computer.

     I ran the tool kit and all test were OK'd.  It is an offic 2010 home and Student.  It was purchased in a 1000% reliable shop in Belgium.  (I'm Belgian but I'm not living in Belgium)


    If you are attempting to Validate Office using the normal Office validation website, then don't bother - Office 2010 is intended to be self-validating, and the tools on the validation site explain this (badly!)
    Are you actually experiencing any problems that make you think this may not be a valid install?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, December 16, 2010 9:56 PM
  • Dear

    Thanks for your reply.

    I've done the validation according to the automated system remark from microsoft.  It said that it couldn't validate any office because the product is maybe to old or maybe because I don't have an official version.  (While it is for sure perfect OK and not on too many PC's).  So, if you refer to this automatic system alert (and testing) as being "the normal office validation website" for which I don't have to bother (?).

    To be sure on what your system is saying I recently tried to run this validation again but (I'm no pc specialist) I cannot find anymore where/how (at least an micorsoft offical test... there is a lot of sites to crack... bit I don't need these things at all).

    I'm not experiencing any problems right now but your system said that within 30 days I would run into problems.  I'm living permanently abroad (of my country of origin) and cannot afford problems with my software...  Here in Ukraine (where I live for a few year) they will not help me at all since my stuff is bought in Belgium.

    I have run the tool kit and posted the result of this diagnosis here under.  I hope this helps.   

    Thanks a lot, Joris

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-VQVFW-Q7GVQ-MHWH8
    Windows Product Key Hash: PiQj+Dqzd8KcEp3705ugRxvBMbs=
    Windows Product ID: 76487-029-2513352-22337
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {7A3EDF2B-8478-4FB9-8DA5-33056DE257E6}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{7A3EDF2B-8478-4FB9-8DA5-33056DE257E6}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-MHWH8</PKey><PID>76487-029-2513352-22337</PID><PIDType>5</PIDType><SID>S-1-5-21-1177238915-562591055-2147156445</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1703AL2</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7BETD7WW (2.18 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20081120000000.000000+000</Date></BIOS><HWID>22F23207018400EE</HWID><UserLCID>0813</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E2C:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Friday, December 17, 2010 5:03 PM
  • Hello joristier,

    The Office online validation at www.microsoft.com/genuine does not currently work with Office 2010, so Noel's advice was to ignore anything it says about Office 2010.

    Office 2010 is considered to be valid until and unless Office 2010 tells you differently.

    • Marked as answer by Darin Smith MS Friday, December 17, 2010 10:36 PM
    Friday, December 17, 2010 6:01 PM