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    I uninstalled my Live Onecare- bought and installed a year ago- two hours ago.  I then loaded a new disk for one years worth of covergae, bought yesterday at Staples. 

    The OLD subsciption info has been retained and I am getting a warning that my subsciption will expire in 2 days.

    The uninstall and reload of a new disk did not result in a new subsciption??? Edgar Reed

    Saturday, July 5, 2008 2:26 AM

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    Open One Care and select "Renew", follow the prompts and when you reach the payment page select "Pre-Paid PIN or Token" as the payment method. Enter the 25 character product key included with the CD you purchased. This will add one year to your existing subsription and One Care does not need to be uninstalled or reinstalled.

     

    Saturday, July 5, 2008 4:56 AM
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    Open One Care and select "Renew", follow the prompts and when you reach the payment page select "Pre-Paid PIN or Token" as the payment method. Enter the 25 character product key included with the CD you purchased. This will add one year to your existing subsription and One Care does not need to be uninstalled or reinstalled.

     

    Saturday, July 5, 2008 4:56 AM
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    You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

     

    Tuesday, July 8, 2008 1:21 PM
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