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I Validated Vista, shutdown and booted back up and now not valid RRS feed

  • Question

  • Hi,

    I have had some issues regarding validating, I couldnt validate my windows the first time because of warcraft 3, so I uninstalled fully got rid of everything regarding warcraft 3.
    (orginal warcraft 3 discs)


    So i restarted and validated my windows vista home basic.

    I then shut down my laptop.

    I booted it up 15mins later and got an error message saying that aero has encountered an error and i could be apart of counterfitting, (when i purchased my laptop (compaq) i was not given the home basic and told that i do a system back up onto dvd.)

    I checked my validation after i validated it and it was saying validated,

    so my question is why do i have to keep validating my vista, and it also reckons i have installed a program that makes it invalid but i got rid of everything and restored it to when i brought it.

    this is getting really annoying and i require the use of my laptop and programs for university.

    Regards

    Daniel


    Tuesday, February 26, 2008 4:07 AM

Answers

  • hey,

    i did another shut down reboot and a windows vista was validated.

    i shut down again to move classes and now its invalid,

    this really sucks and im getting sick to death of vista and i even installed the ogapluggin but i still get error:0xc004d401

    y doesnt the validation stay validated? is there anything i can do to keep my vista validated for longer than 1 boot up?

    i havnt installed anything except comodo firwall pro 3.0.15.277, spybot search and destroy 1.5.2 and CA  security centre (anti virus only), and programs that were installed when i purchased the laptop that hp put on.

    can someone please help me?

    Regards

    Daniel
    Tuesday, February 26, 2008 5:12 AM

All replies

  • hey,

    i did another shut down reboot and a windows vista was validated.

    i shut down again to move classes and now its invalid,

    this really sucks and im getting sick to death of vista and i even installed the ogapluggin but i still get error:0xc004d401

    y doesnt the validation stay validated? is there anything i can do to keep my vista validated for longer than 1 boot up?

    i havnt installed anything except comodo firwall pro 3.0.15.277, spybot search and destroy 1.5.2 and CA  security centre (anti virus only), and programs that were installed when i purchased the laptop that hp put on.

    can someone please help me?

    Regards

    Daniel
    Tuesday, February 26, 2008 5:12 AM
  • Hello Dmo33,

     

      When Vista says it's non-Genuine again, please download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue" click the Windows tab, click the "Copy" button, then paste the report into a response message in this thread.

     

      This will give me a better idea why Vista is showing as Non-Genuine.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

     

     

    Wednesday, February 27, 2008 12:18 AM
  • Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GDWQJ-JD89M-YKMTM
    Windows Product Key Hash: e0xjPg8GHzSuqPrN4g4+OneK0a0=
    Windows Product ID: 89572-OEM-7233382-93181
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {BD85F9D1-6C42-46B2-A185-915BC916B941}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071023-1545
    TTS Error: K:20080213183201817-M:20080227194023375-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2920-80070002_B4D0AA8B-531-645_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BD85F9D1-6C42-46B2-A185-915BC916B941}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YKMTM</PKey><PID>89572-OEM-7233382-93181</PID><PIDType>8</PIDType><SID>S-1-5-21-1860446135-518226088-69453790</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C700 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.08</Version><SMBIOSVersion major="2" minor="4"/><Date>20070913000000.000000+000</Date></BIOS><HWID>FD333507018400EA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17082</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Wednesday, February 27, 2008 9:12 AM
  • Hello

     

    Vista is in, what is called a 'Mod-Auth' Tamper state.  There are 2 types of Mod-Auth tampers.

     

    1) A critical system file was modified On Disk - What this means is that the file, located on the hard drive, was modified in some way. This can be caused by a malicious program (spyware, malware, virus) or by manual file modification (by a user of the system). There is also a very small chance that an Update may fail in mid-update and cause this type of issue. As a safety mechanism, Updates are made so that if they fail, they roll back any updating that was done before the failure, but there is an off-chance that the roll back did not occure.

     

    2) A critical system file was modified In Memory - What this means is the file itself (on the hard drive) is un-modified, but the code, from that file, running in the system, was modified in some way. and is usually caused by a running program that is incompatible with Vista.

     

    Because ther are No Mismatched files listed under the "File Scan Data-->" line of your Diagnostic Report, your issue is a In Memory Mod-Auth and therefore caused by an incompatible program. This means there is a program install and Running that is trying to access parts of the OS that Vista does not allow which by definition means it is incompatible with Vista.

     

    In addition to why a Tamper occurs, it's also important to understand how Vista detects the Tamper event. There is a Service that runs in Vista that detects a Tamper to a Critical System file. But this Service runs randomly, so if you were to install an incompatible program and run it, Vista (most likely) would not immediately enter a Tamper State and it could take some time for the Tamper to be detected. The important point to note is that the moment Vista detects the Tamper, you know that the program that caused the tamper, is currently running.

    Below I have provided a number of steps to help you identify the program that is causing the tamper:
     
      First, go to http://support.microsoft.com/kb/931699/ and confirm that you do not have any of the programs known to cause this type of issue.
     
      Second, in your Diagnostic report above, you can see the line that starts with 'TTS Error:' followed by a bunch numbers: M:xxxxxxxxxxxxxxxxx- This is the Tamper Time Stamp and it breaks down like this:

     

        (year)  (month) (day) (time in 24format) (millisecond)
    M:2008       02      27          1940                  23375-

     

    Note, I also see a "K" type Tamper Time Stamp. The K stands for Kermel Mode tamper. This is a minor tamper and is most likey directly related to the Mod-Auth tamper. Once you remove the program that is causing the Mod-Auth tamper, I believe that the Kernel mode tamper will stop as well.


    Now that you know the time of the tamper, you can now try to connect that time with a program.

    1) Login to Vista and select the option that launches an Internet Browser

    2) Type into the browser address bar: %windir%\system32\perfmon.msc and hit Enter

    3) When asked if you want to Open or Save this file, select Open

    4) In the left hand panel, click Reliability Monitor

    5) Click on the “System Stability Chart” above the date 02/27

    6) Below the chart, in the “System Stability Report” section look at the report titled "Software (Un)Installs for 02/27/2008"

    7) Look for any program that shows "Application Install" in the 'Activity' column.

    8) Since the process that detects Tampers runs randomly, it can take up to 3 days for the process to detect the tamper and set Vista to a Tamper State. Because of this, please repeat steps 5) thru 7) for the dates 02/26/2008, 02/25/2008 and 02/24/2008

      This could tell you what programs were installed on or around the Tamper date and should help you narrow down the possible programs that could be causing the issue . Unfortunately, if you installed the program (say) on 09/01/2007, but you didn't run (and, hence, prompted the tamper state)  till 02/27/2008, this process may not be helpful.  The removal of any application you may have installed recently could go a long way to troubleshooting this issues as well since it may fall outside of the 3 day time frame described above.


    Lastly, I just received a confirmed report that PC Tools Firewall Plus version 3.0.0.52 (with Anti-Injection Protected option enabled) has been found to cause this type of issue. PC Tools has fixed the problem.  On the PC Tools forums (http://www.pctools.com/forum/showthread.php?s=7e262d016b2a208f58a2d03143ba90a0&t=49501&page=2), they state:

     

    In order to make sure you have the latest version, you can make a simple test after installation.
    Test 1:
    a. Restart the machine
    b. Try to perform Smart Update (if no files appear then you have the latest)

    Test 2:
    a. Go to the FW directory (normally C:\Program Files\PC Tools Firewall Plus) and check that:
    FirewallWrapper.dll version is 3.0.0.53
    FWService.exe version is 3.0.0.53
    FwHook.dll version is 1.0.44.0
    sdwvhlp.dll version is 1.0.0.2

    If the files version does not match try to Smart Update.

     

    So if you have PC Tools Firewall Plus version 3.0.0.52 installed on your computer, please follow the above directions for updating to the most recent version.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Wednesday, February 27, 2008 8:59 PM
  • hey,

    i had Application failures for 2/24 2/25 2/27

    however on the 26th i had a vista up date KB937287 and that was a success.

    If i do a reformat would that fix the problem?

    Also i havent got Pc Tools installed or any of the other programs listed.

    Regards

    Daniel
    Thursday, February 28, 2008 12:02 AM
  • Hi DMO33,

     

    Your issue is caused by a program that is Actively Running at the time the tamper occures so:

     

    a) An Application may be causing the issue but the fact that an application failed wouldn't have any bearing on the tamper.  

     

    b) Updates generally only run once, so the fact that your issue is on going and can only be caused by a Running program, the update very unlikely the cause.

     

    You may need to go back further to find the program that you installed that is causing the issue.

     

    "If i do a reformat would that fix the problem?"

     

    If you mean using the Windows Restore process that was provided by the company that built your computer, then yes, a Windows Restore would bring Vista back to the way it was when it came from the factory. If you do decide to do the Windows Restore, then once it is restored, be careful to only install the most resent version of software that you know is compatible with Vista.

     

    Darin

    Thursday, February 28, 2008 12:53 AM