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Can you verify my account please?

    Question

  • Hi, I just tried to post and was sent to this page.  can you please verify and forwartd my query on to the Windows 8 team please?  thank you!

    My post was:

    Hi,

    I bought a new computer with Windows 8 Pro (64 Bit) in February/March 2013 and it has crashed almost every day I've had it (it crashes at least every two days).  Despite constantly sending the details of the crash through to Microsoft it doesn't seems to have been addressed. The error message that pops up every time is the same.  It is on a blue screen and says:

    "Your computer has encountered an error and needs to restart :(

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (tcpip.sys)"

    Can someone please explain what I need to do to fix this?  I am not a tech head so some step by step instructions would be great.  Can i (re)install new drivers etc or is this a common fault of Windows 8?  This is driving me crazy.  It certainly doesn't make me feel like I have a new computer that's for sure!

    I just read one post that suggested someone's fault ma be because of antivirus software AVG Internet Security 2013 (which I have).  How can I find out iof this is the case?  And if this software doesn't work with Windows 8 does anyone know what is the best to use with Windows 8?

    Any help would be massively appreciated.

    Cheers,

    rdtro1

    Monday, June 17, 2013 4:27 AM

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