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office 2007 pro RRS feed

  • Question

  •  

    I recently purchased a electronic copy of office 2007 pro from what I presumed was a reputable site. www.softwaretech.com  I expected to get a CD through the post as a back up.

     

    When I questioned this I was told there wasn't a copy available, which started alarm bells ringing.  I asked them directly if  this was a genuine copy and when I didn't get an answer I asked that they refund my money.  I am still waiting for the refund  although I have asked twice and have uninstalled the download.

     

    I have since purchased a genuine copy from a local company.

     

     How can we protect ourselves from this sort of thing?

    Tuesday, November 27, 2007 8:13 PM

Answers

  • Hello Salsa,

     

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

     

     - Your product key for (Office or Windows), 

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

             

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Stephen Holm, MS

     

     

    Tuesday, January 8, 2008 8:10 PM

All replies

  • Moving post to the Office Validation forum

     

    Darin Smith

    WGA Forum Manager

     

    Tuesday, November 27, 2007 8:27 PM
  • Hello Salsa,

     

     I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.  Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include the following information if possible: 

     

     - Your product key for (Office or Windows), 

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    -  Provide us with your email address, telephone number and/or Cell number so we can reach you and provide you with   an update.

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

             

     Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

     

    Stephen Holm, MS

     

     

    Tuesday, January 8, 2008 8:10 PM