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trouble logging into email RRS feed

  • Question

  • currently trying to access email account splwj47@hotmail.com and unable to loggin properly. An error message showing up that that something has gone wrong and to contact the person that manages the account. this has never happened before.  It is saying that the license on the mailbox has expired.... How can I gain access to my email again

    :-(
    Something went wrong
    The mailbox isn't available. This may have occurred because the licence for the mailbox has expired. To find out how to gain access to this mailbox again, contact the person who manages your email account.
    X-ClientId: C0C28AB11F794FC99BCBEEBB9B33FCAA
    request-id 4dc3dfae-b367-4ac5-a56f-65cb4b955ae7
    X-OWA-Error Microsoft.Exchange.Data.Storage.InvalidLicenseException
    X-OWA-Version 15.20.653.5
    X-FEServer CY1PR1001CA0021
    X-BEServer CY1PR13MB0795
    Date:02/04/2018 02:00:31
    :-(
    Something went wrong
    The mailbox isn't available. This may have occurred because the licence for the mailbox has expired. To find out how to gain access to this mailbox again, contact the person who manages your email account.
    X-ClientId: C0C28AB11F794FC99BCBEEBB9B33FCAA
    request-id 4dc3dfae-b367-4ac5-a56f-65cb4b955ae7
    X-OWA-Error Microsoft.Exchange.Data.Storage.InvalidLicenseException
    X-OWA-Version 15.20.653.5
    X-FEServer CY1PR1001CA0021
    X-BEServer CY1PR13MB0795
    Date:02/04/2018 02:00:31
    • Moved by Allen_WangJF Thursday, April 19, 2018 2:07 AM Not related to Exchange
    Monday, April 2, 2018 2:08 AM

All replies

  • I just tried to log into mine also and I'm getting the same thing.  
    Monday, April 2, 2018 2:51 AM
  • I just tried to log into mine also and I'm getting the same thing.
    Monday, April 2, 2018 2:53 AM
  • The mailbox isn't available. This may have occurred because the license for the mailbox has expired. To find out how to gain access to this mailbox again, contact the person who manages your email account.

    X-ClientId: AA8AF58DE00144EEAEA89379BA38139E request-id c508ef68-570b-4a40-9ba6-52068bf34c9c X-OWA-Error Microsoft.Exchange.Data.Storage.InvalidLicenseException X-OWA-Version 15.20.653.5 X-FEServer DM5PR2201CA0062 X-BEServer DM5PR13MB1849 Date:4/2/2018 2:54:44 AM

    Monday, April 2, 2018 3:02 AM
  • Same issue here!

    J

    Monday, April 2, 2018 3:05 AM
  • Got the exact same problem here!
    Monday, April 2, 2018 3:27 AM
  • It's Backend issue
    Monday, April 2, 2018 3:50 AM
  • Same issue here
    Monday, April 2, 2018 3:50 AM
  • Same Problem

    Algo no fue bien
    El buzón de correo no está disponible. El motivo de ello puede ser que la licencia del buzón de correo haya expirado. Para averiguar cómo puede recuperar el acceso, póngase en contacto con la persona que administra su cuenta de correo electrónico.
    X-ClientId: F30EE05ACFB04477AF6DE6A07FF3E592
    request-id 3fa8374f-d32e-43f0-ae61-1bfa26408394
    X-OWA-Error Microsoft.Exchange.Data.Storage.InvalidLicenseException
    X-OWA-Version 15.20.653.5
    X-FEServer BN3PR16CA0029
    X-BEServer BN6PR13MB1396
    Date:02/04/2018 3:38:31

    Monday, April 2, 2018 3:53 AM
  • Hi,

    Welcome to Exchange Online forum.

    Does it working now?
    Is it a Hotmail account which cannot login now?
    I login my Outlook.com account from web, and it works fine.

    Moreover, This forum is for general questions and feedback related to Microsoft Exchange Online. If you have any other question about Outlook.com account, I recommend to contact Outlook.com support team in Answers Forum:
    https://answers.microsoft.com/en-us/outlook_com

    Best Regards,
    Allen Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
    Tuesday, April 3, 2018 8:52 AM
  • Based on my research, I notice that Microsoft is in the process of migrating all Outlook users to the new outlook mail, just to let you know that the migration will take about 2-3 days. After that, everything will be back to normal.

    Sorry for any inconvenience.

    Best Regards,
    Allen Wang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnsf@microsoft.com.


    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

    • Proposed as answer by Allen_WangJF Monday, April 9, 2018 9:58 AM
    Tuesday, April 3, 2018 9:34 AM