OCS 2007 R2 Inbound Caller ID RRS feed

  • Question

  • How do you pass the external caller ID from the PSTN to OCS?  I have followed your instructions exactly and the caller ID that shows up on the communicator is an internal extension.  I have a CCM 4.2 and I am running an OCS 2007 R2 Enterprise. When a call comes in we have a call processor in CallXpress that gives options to transfer the call.  I enter in an OCS extension that should transfer me to a communicator and it does, but I see a CX extension instead of the external caller-ID.  If I call a standard phone the same way, I can see the external ID, so it seems like it has to be something on the CM side.  Any ideas?
    Friday, May 22, 2009 12:15 PM