Answered by:
Office 2007 genuine

Question
-
Can you help? My Office 2007 passed all the safeguards you gave on your web - so what was wrong? Or have I not installed it properly?
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {FE91B1F2-B7E5-450B-9897-00E141B20910}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x800b0100
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FE91B1F2-B7E5-450B-9897-00E141B20910}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-239542476-1711768586-370429893</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1720 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="4"/><Date>20080114000000.000000+000</Date></BIOS><HWID>EF303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="WgaLogon.dll" Version="1.9.9.1"/><File Name="OGAAddin.dll" Version="2.0.48.0"/><File Name="OGAVerify.exe" Version="1.7.105.14"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>64269502E95CD86</Val><Hash>1QQyaxQXceABwquMrVX5+k8vxKM=</Hash><Pid>89409-707-5220912-65047</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500204-02-2057-6000.0000-0372008
Installation ID: 005775634910769215805316610986925201347570776466084043
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: B9HD2
License Status: Licensed
HWID Data-->
HWID Hash Current: PgAAAAEABgABAAIAAQABAAAABAABAAEAeqh6S/h9PIfqxnb/SEWicEaDfjmIWYwf8vSY274JxnisVimLKoU=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
SSDT PmRef CpuPm
Monday, September 14, 2009 2:10 PM
Answers
-
Hello katiej,
Please refer to this snippet of your mgadiag report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Professional Plus 2007 - 108 Invalid VLK
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Right now your computer has a Volume Licensing installation of Office 2007 Professional Plus, and that installation was done with an Invalid Volume Licensing Key (VLK). An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.
Obviously, if you have a retail plastic clamshell box with a Certificate of Authenticity affixed to it, and one or more hologrammed Discs, yet this Disc installed a nongenuine installation of Office, then your installation of Office 2007 Professional is not what you thought you purchased. Office 2007 Pro Plus is a Volume Licensing only edition of Office 2007, should never be sold as a consumer product, and is quite often marketed by software pirates as the consumer license for Office 2007 Professional.
I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 Professional that you paid for, or a full refund.
You can also view the Office Genuine Offer FAQ to see if you qualify for the discounted or complimentary replacement of your nongenuine Office: http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC
The Good News is that the installation of Windows Vista Home Premium on your Dell Inspiron 1720 computer is a Genuine installation of an OEM license for Vista HP, exactly what we should be seeing in the report.
For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp- Marked as answer by Darin Smith MS Monday, September 14, 2009 8:35 PM
Monday, September 14, 2009 2:58 PM