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windows activated but recently failed validation RRS feed

  • Question

  • my windows copy is registered legal but recently failed to validate.  here is a copy of the diagnostic report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XGCH7-GTC23-9BX7C
    Windows Product Key Hash: ERnYLSrwE+omLBS8vPLVSTYPjuc=
    Windows Product ID: 89578-OEM-7355323-53380
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20110109144450848-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9BX7C</PKey><PID>89578-OEM-7355323-53380</PID><PIDType>3</PIDType><SID>S-1-5-21-1616837867-979773745-3092989381</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo Desktop Pi3630A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0L</Version><SMBIOSVersion major="2" minor="5"/><Date>20080917000000.000000+000</Date></BIOS><HWID>A8303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-553-253380-02-2057-6002.0000-0092011
    Installation ID: 018426010874817120044454765992887244742346776342498360
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 9BX7C
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEA6GE0vvyLwprGdAq8+Mvy9ISFyGCsVh8jTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   091708  APIC1020
      FACP   091708  FACP1020
      HPET   091708  OEMHPET0
      MCFG   091708  OEMMCFG
      WDRT   091708  NV-WDRT
      SLIC   FSC     PC     
      OEMB   091708  OEMB1020
      NVHD   091708  NVHDCP
      SSDT   DpgPmm  CpuPm

     

    Sunday, January 9, 2011 3:42 PM

Answers

  • "halfbiscuit" wrote in message news:5398de66-4db0-4ed6-8428-12c29187fa66...
    i found a telephone number for ms validation but they said they cannot assist as my windows is activated. He didnt have any information. Is there any chance you could get me a more specific contact for the uk. What effect would leaving things as they are, as my windows was preloaded by the manufacturer i cannot reinstall it. i a m thinking about saving up for windows 7.

    You can reinstall it - the manufacturer has to enable a reinstall capability, which may be either you creating disks, or using a recovery partition (or both) - see you manual for details.
    If you cannot do it because the data no longer exists on your machine, then contact your manufacturer, and see if they will provide a set if disk for you to use.
    You obviously didn't follow the right links  <g> let me see ......
    try going here first.
    click on Vista Home Premium
    Click on Genuine Advantage....
    ahah!
    assuming you're in the UK, try this phone number
    0844 800 2400
    it's 5p per minute on land-lines
    Make sure that you start off saying it's a WGA problem.
    Hopefully, you'll get through to someone useful :)
    With any luck, if they agree with our assessment, they'll phone you back to complete the fix.
     
     
    HTH

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 11:59 PM
    Monday, January 10, 2011 3:21 PM
    Moderator

All replies

  • "halfbiscuit" wrote in message news:87f9e96b-52ff-4035-a62b-cc68935521c0...

    my windows copy is registered legal but recently failed to validate.  here is a copy of the diagnostic report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XGCH7-GTC23-9BX7C
    Windows Product Key Hash: ERnYLSrwE+omLBS8vPLVSTYPjuc=
    Windows Product ID: 89578-OEM-7355323-53380
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20110109144450848-

    It looks like you have a Trusted Store Tamper
    <quote>
    You have a T-type Tamper present on your machine, which is preventing proper self-activation.
     Your Diagnostic Report is telling me that your Windows is suffering from a Trusted Store Tamper.   In Windows, there are files that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source. If a file is modified, in any way, the Digital Signature is broken.
     
    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source (HP) a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way, it's Digital Signature is broken and becomes invalid.  So lets say that the HP Driver got modified by some sort of Malware. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.
     
      What I have described in the above example is basically what is happening with your Windows.  Some Digitally Signed file has been modified in some way and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) which invalidates the Certificate in the Trusted Store and that is what has triggered the Non-Genuine messaging.
     
     
      Unfortunately, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.
     
     
      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occur the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out if a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seek assistance or skip down to #2 or #3 below
     
      2) Restore Windows back to a past System Restore Point.
     
    1) Boot into Windows
    2) Click the Start button
    3) In the Start Search field, type: System Restore and hit the Enter key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue (which hopefully was today).
    5) Click the "Next" button.
    6) Reboot
     
      3) Repair Windows using the 'sfc /scannow' command
     
    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)
     
    1) Login to Windows
    2) Click the Start button
    3) Type: cmd.exe in the search field
    4) Right-click the cmd.exe file and select Run as Administrator
    5) In the CMD window, type: sfc /scannow
    6) Reboot and see if that resolves the issue.
     
    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Windows.
     
     
    </quote>
     
    In your case, once the T-type tamper is fixed, you will probably have to activate Windows by phone
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, January 9, 2011 4:21 PM
    Moderator
  • thanks for the help

     

     i couldnt do a successful system restore so i did scan now.  it said it had found some bad data but couldnt do anything with it.  it also said that it had done some stuff. anyway i did a reboot.

    i cant easilly reinstall windows as it was preinstalled

    what do i need to do now.

     

     

    Sunday, January 9, 2011 8:17 PM
  • "halfbiscuit" wrote in message news:40950dcf-48a5-4a3a-8adc-496cb5f7e3c4...

    thanks for the help

     

     i couldnt do a successful system restore so i did scan now.  it said it had found some bad data but couldnt do anything with it.  it also said that it had done some stuff. anyway i did a reboot.

    i cant easilly reinstall windows as it was preinstalled

    what do i need to do now.

     

     


    post a new MGADiag report - it may have changed.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 1:30 AM
    Moderator
  • here is new report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XGCH7-GTC23-9BX7C
    Windows Product Key Hash: ERnYLSrwE+omLBS8vPLVSTYPjuc=
    Windows Product ID: 89578-OEM-7355323-53380
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20110109144450848-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9BX7C</PKey><PID>89578-OEM-7355323-53380</PID><PIDType>3</PIDType><SID>S-1-5-21-1616837867-979773745-3092989381</SID><SYSTEM><Manufacturer>FUJITSU SIEMENS</Manufacturer><Model>Amilo Desktop Pi3630A</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V3.0L</Version><SMBIOSVersion major="2" minor="5"/><Date>20080917000000.000000+000</Date></BIOS><HWID>A8303507018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FSC   </OEMID><OEMTableID>PC      </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-553-253380-02-2057-6002.0000-0092011
    Installation ID: 018426010874817120044454765992887244742346776342498360
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 9BX7C
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQABAAAAAwABAAEA6GE0vvyLwprGdAq8+Mvy9ISFyGCsVh8jTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   091708  APIC1020
      FACP   091708  FACP1020
      HPET   091708  OEMHPET0
      MCFG   091708  OEMMCFG
      WDRT   091708  NV-WDRT
      SLIC   FSC     PC     
      OEMB   091708  OEMB1020
      NVHD   091708  NVHDCP
      SSDT   DpgPmm  CpuPm

     

    Monday, January 10, 2011 10:01 AM
  • "halfbiscuit" wrote in message news:79e8773c-6d13-4bf3-bfdc-f935f2623b5a...

    here is new report.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-XGCH7-GTC23-9BX7C
    Windows Product Key Hash: ERnYLSrwE+omLBS8vPLVSTYPjuc=
    Windows Product ID: 89578-OEM-7355323-53380
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {644CFCA2-E460-4EB5-BB4C-9D5AAF8FC23E}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error: T:20110109144450848-


    Unfortunately, the Tamper is still present :(
    Unless Darin or Dan have any ideas, I think it's time to call MS and ask for help direct.
    should get you to the right place (make sure that your country is set to where you actually live) - then follow your nose, making sure that you specify problems with Activation and/or Validation and/or WGA at all opportunities  - that should get you to a free chat session or telephone call (or email)
     
    Good luck - and please let us know how you get on?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 10:27 AM
    Moderator
  • i found a telephone number for ms validation but they said they cannot assist as my windows is activated. He didnt have any information. Is there any chance you could get me a more specific contact for the uk. What effect would leaving things as they are, as my windows was preloaded by the manufacturer i cannot reinstall it. i a m thinking about saving up for windows 7.
    Monday, January 10, 2011 11:23 AM
  • "halfbiscuit" wrote in message news:5398de66-4db0-4ed6-8428-12c29187fa66...
    i found a telephone number for ms validation but they said they cannot assist as my windows is activated. He didnt have any information. Is there any chance you could get me a more specific contact for the uk. What effect would leaving things as they are, as my windows was preloaded by the manufacturer i cannot reinstall it. i a m thinking about saving up for windows 7.

    You can reinstall it - the manufacturer has to enable a reinstall capability, which may be either you creating disks, or using a recovery partition (or both) - see you manual for details.
    If you cannot do it because the data no longer exists on your machine, then contact your manufacturer, and see if they will provide a set if disk for you to use.
    You obviously didn't follow the right links  <g> let me see ......
    try going here first.
    click on Vista Home Premium
    Click on Genuine Advantage....
    ahah!
    assuming you're in the UK, try this phone number
    0844 800 2400
    it's 5p per minute on land-lines
    Make sure that you start off saying it's a WGA problem.
    Hopefully, you'll get through to someone useful :)
    With any luck, if they agree with our assessment, they'll phone you back to complete the fix.
     
     
    HTH

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 11, 2011 11:59 PM
    Monday, January 10, 2011 3:21 PM
    Moderator
  • thanks.   i am going to send them an email and see what happens.  thank you for your help
    Monday, January 10, 2011 4:07 PM
  • "halfbiscuit" wrote in message news:900709ef-c270-4ae1-a559-2133918d6c73...
    thanks.   i am going to send them an email and see what happens.  thank you for your help

    Good Luck! - let us know what happens.
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 10, 2011 11:29 PM
    Moderator