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Question
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I was contacted by a member of microsoft support team on Monday (March 26, 2007) to try to resolve the "Genuine Microsoft" issue, since I had previously sent them an e-mail asking for some support. I did what was requested of me, but I've yet received any other reply. Not even a conformation that they got my information. What do I do now ?
Len
Saturday, March 31, 2007 4:31 AM
Answers
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Len,
Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2). VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.
As a rule, VL editions of XP should not be sold to individual consumers. Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.
This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.
Without any genuine Windows materials (a genuine CD, Certificate of Authenticity, booklet, etc.), it's clear that the place from which you purchased the computer engaged in a variation of the type of software piracy known as "hard disk loading."
According to the Windows Genuine Advantage FAQ, in order to qualify for a complimentary WGA Kit, you have to submit both a receipt for the purchase of the computer including the bogus Windows or Windows by itself, plus you have to submit a hi-quality counterfeit CD:
Q: What are the details of the genuine Windows offer? A: To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:
- Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
- Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP online for a price of $99 for Windows XP Home edition or $149 for Windows XP Professional. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.
In order to Get Genuine, please visit a trusted local or online store and purchase a Genuine copy of Windows, or consider participating in the Genuine Windows Offer by clicking on the WGA star icon and following the prompts to order a WGA Kit directly from Microsoft.
Have a look at this page http://www.microsoft.com/oem/english/content/licensing/LCACapabilities.mspx to see some data on Microsoft's antipiracy lawsuits and other enforcement efforts.
Sunday, April 1, 2007 8:29 PM
All replies
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Len,
Please follow these steps for assistance:
Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.
Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA). If you have one, tell us about the COA. Tell us:
1. What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?
2. Does it read "OEM Software" or "OEM Product" in black lettering?
3. Or, does it have the computer manufacturer's name in black lettering?
4. DO NOT post the Product Key.
Not sure what to look for? See this page for reference: http://www.microsoft.com/resources/howtotell/en/coa.mspx
Saturday, March 31, 2007 9:20 PM -
I took these step the other day with the guy from microsoft who contacted me on Monday, March 26,2007. Here is part of the diagnostic result from the "Microsoft Genuine Advantage Diagnostic Tool". I blanked out the "Product Key" as posted in item 4.
Diagnostic Report (1.7.0012.0):
-----------------------------------------
WGA Data-->
Validation Status: Blocked VLK
Detailed Status: N/A
Windows Product Key: *****-*****-*****-*****-*****
Windows Product Key Hash: wWVBE6RaMut5UWnLl1UmtFnmrco=
Windows Product ID: 55274-644-6683471-23746
Windows Product ID Type: 1
Windows License Type: Volume
Windows OS version: 5.1.2600.2.00010100.1.0.pro
ID: e207671f-48da-43c5-a517-ef590f4cf95a
Is Admin: Yes
AutoDial: No
Registry: 0x0
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic:
Resolution Status: N/AAs I mentioned in my first post, I already did all of this on Monday, March 26, 2007. As I told the first guy, I don't have the proper OEM stuff. I sent him, however, a copy of the invoice from the guy who sold me my computer 30 months ago to help Microsoft know who may be selling a counterfeit copy of the windows xp pro. that I'm using. However, since I'm tired of waiting for a reply from the first guy from microsoft, I'm now in the process of buying a OEM version of xp home. I now know that I've been a victim of counterfeiting after I spoke to people from "CompuSmart". I was simply hoping that I may be able to get a complementary copy of my product from microsoft. But I also don't want my computer to stop running before the first guy from microsoft decide to reply. I'm not happy with what's happening to me, but I no longer have much trust in microsoft. I do hope they take it seriously and do go after the guy who sold me the copy of windows xp pro. that I'm using until I can get a legal one. Sorry to you microsoft ! Please go after the counterfeiters and help the victims.
Len
Sunday, April 1, 2007 8:07 PM -
Len,
Right now, your computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2). VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired. Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.
As a rule, VL editions of XP should not be sold to individual consumers. Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for XP are Upgrade only licenses and cannot be used as the original license for the computer.
This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.
Without any genuine Windows materials (a genuine CD, Certificate of Authenticity, booklet, etc.), it's clear that the place from which you purchased the computer engaged in a variation of the type of software piracy known as "hard disk loading."
According to the Windows Genuine Advantage FAQ, in order to qualify for a complimentary WGA Kit, you have to submit both a receipt for the purchase of the computer including the bogus Windows or Windows by itself, plus you have to submit a hi-quality counterfeit CD:
Q: What are the details of the genuine Windows offer? A: To help customers who unknowingly purchased a counterfeit version of Windows XP, Microsoft has created two genuine Windows offers for those who qualify:
- Complimentary offer: Microsoft will make a complimentary copy of Windows XP available to customers who have been sold counterfeit Windows. Customers will be required to submit a proof of purchase, the counterfeit CD, and a counterfeit report with details of their purchase. Only high-quality counterfeit Windows will qualify for the complimentary offer.
- Electronic License Key Offer: Microsoft will offer an alternative for customers who find out via the WGA validation process that they are not running genuine Windows, but do not qualify for, or choose not to take advantage of, the complimentary offer. These customers will be able to license a Windows Genuine Advantage Kit for Windows XP online for a price of $99 for Windows XP Home edition or $149 for Windows XP Professional. The Windows Genuine Advantage Kit for Windows XP will include a new 25-character Product Key and a Windows Product Key Update tool that will allow customers to convert their counterfeit copy to genuine Windows XP electronically.
In order to Get Genuine, please visit a trusted local or online store and purchase a Genuine copy of Windows, or consider participating in the Genuine Windows Offer by clicking on the WGA star icon and following the prompts to order a WGA Kit directly from Microsoft.
Have a look at this page http://www.microsoft.com/oem/english/content/licensing/LCACapabilities.mspx to see some data on Microsoft's antipiracy lawsuits and other enforcement efforts.
Sunday, April 1, 2007 8:29 PM -
Thank you for your reply,
When I bought my computer 30 months ago (on 9/17/2004), for $720.00 (canadian),the guy who sold me the computer was then running a small business. However, he's no longer in that type of business. At that time, I had called "Dell Computers" to find out more about their preinstalled policy and also asked them what would happen if my computer's hard drive stopped running after the end of my warranty. They told me they would tell me on the phone how to create a proper CD of my operating system. I had also spoke to personnel from "Wal-Mart" who also had a preinstalled policy. They told me basically the same thing. So when the guy who sold me my computer told me, again, that all I needed was a bootable cd (which I have), and that it would find all the keys that's needed on the cd (when it would install itself), I took this as being the truth.
I recently put this cd in my "cd player", this is what shows:
"Welcome to Microsoft Windows XP
What do you want to do ?
-> Install Windows XP
-> Install optional Windows components
-> Perform additional tasks
-> Check system compatibilityExit"
I still don't know what I have. All I'm sure of is when I brought my computer for a new motherboard and cpu (and a few extra) last week, the guy who sold me these item then said he would check if he could validate my copy of Windows XP Pro. I wanted to keep my old hard drive and other items. The validation process obviously failed since I'm now here for some help. He was more than ready to sell me a proper copy of Windows XP Pro. for $235.00 (canadian). I said no and then started contacting other businesses for some assistance on learning what to and what not to buy ? I don't want to find myself in this situation in either the near or far futur. I'm now over the shock of learning that what I have is a counterfeit, but I will do what I need to do to simply get peace of mind.
Len
Sunday, April 1, 2007 10:39 PM -
Hi Len,
Depending on the laws in your area, the person that sold you the computer, may have broken the law. If you are able to identify and/or find the person that sold you the computer, you may want to look into any Criminal or Civil legal action, that may be available to you, within the laws in your location.
Disclaimer: I am not a legal expert. Any suggestion given, in this post, should NOT be considered Legal Advice.
Thank you,
Darin Smith
WGA Forum Program Manager
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All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.--------------------------------------------------------
Tuesday, April 3, 2007 10:45 PM -
Hi Darin,
I've heard that he was given an ultimatum at one point: stop selling computers or else face prosecussion. He's no longer selling computers.
I'm in the process of installing Windows XP home. I need to make sure that I've made all the backups that I need, format my hard drive and then install my new & legal version (with OEM license key) of XP Home. I came to understand that for what I do with a computer, this version is more than adequate for me. I bought it last Saturday. I simply need a bit more time and some learning on how to install windows properly. Some learning on my part.
If this guy would of been honest with me 30 months ago, I would have payed the extra $ back then. But we all have a time in life for learning.
Len
Wednesday, April 4, 2007 1:03 AM -
Problem solved ! I'm almost done installing windows xp home version. No more pop-up !
Len
Friday, April 6, 2007 10:10 PM