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Problem with an error message about backdoor32.win, virus and firewall turned off now and wont let me update RRS feed

  • Question

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    please help! i tried to update today and it would not allow and it turned off my firewall. i tried the link to fix it and it did not work. and now it turned off my virus protection and i do not know what to do. i tried to call you people and i got hung up on. please help me i am a student and i need my laptop ! i also get an error everytime i reboot stating there is a backdoor32.win virus or something to that effect and i remove it n it states it has been removed then why does it come up everytime?

     

    thank you

     

    Tuesday, February 5, 2008 2:52 AM

Answers

All replies

  • I'm sorry that you were not able to get through to support and suggest that you try again.

    The tools that might help are:

    Firewall repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2468376&SiteID=2

    Virus and Spyware repair tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2667445&SiteID=2

     

    Support will also be able to help identify and remove the virus that OneCare is detecting, but not completely removing.

     

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, February 5, 2008 8:38 PM
    Moderator
  • Backdoor viruses can be a real pain.....have you tried running onecare in safe mode? There is a post on how to do so in the faq section within the antivirus forum. In case you don't know how to get into safe mode, while the system boots press F8 to bring up the menu with safe mode, safe mode with networking, etc. If you have been unable to update live onecare for quite awhile (more than a few days) you could try uninstalling onecare, restarting, then installing onecare from their website. When installing make sure to let it download the updates right away (don't skip it just to speed installation up and update after the install). After restarting and allowing onecare to come up all the way, disconnect from the internet and manually run the virus scan. Hopefully this would, at the least, give it recent virus definitions to assist in the removal of the infection.

    Tuesday, February 5, 2008 8:45 PM