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.NET Framework Help Needed

    Question

  • I have some hardware that requires netframework to be installed but I can't install / repair / netframework - nothing has worked.

    I have an error log from the attempted install of the hardware in question which might shed some light on the issue if someone would be willing to look at it and help me try to figure it out.

    here it is -

    [13D0:2164][2017-03-21T13:27:33]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\ned\Desktop\iogear\GUWAVKIT4B_Win10.1607.exe, cmdline: ''
    [13D0:2164][2017-03-21T13:27:33]i000: Initializing string variable 'InstallFolder' to value '[ProgramFilesFolder]IOGEAR\GUWAVKIT4B'
    [13D0:2164][2017-03-21T13:27:33]i000: Initializing string variable 'RenesasHwSearchString' to value 'VEN_1033&DEV_0194'
    [13D0:2164][2017-03-21T13:27:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ned\AppData\Local\Temp\GUWAVKIT4B_20170321132733.log'
    [13D0:2164][2017-03-21T13:27:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\ned\Desktop\iogear\GUWAVKIT4B_Win10.1607.exe'
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'VersionNT >= v6.0' evaluates to true.
    [13D0:2164][2017-03-21T13:27:33]i000: Setting string variable 'WixBundleName' to value 'GUWAVKIT4B'
    [13D0:20C8][2017-03-21T13:27:33]i000: Running detect BA function
    [13D0:2164][2017-03-21T13:27:33]i100: Detect begin, 15 packages
    [13D0:2164][2017-03-21T13:27:33]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
    [13D0:2164][2017-03-21T13:27:33]i000: Product not found: {5442DAB8-7177-49E1-8B22-09A049EA5996}
    [13D0:2164][2017-03-21T13:27:33]i000: Setting version variable 'RenesasUsbInstalled' to value '0.0.0.0'
    [13D0:2164][2017-03-21T13:27:33]i000: Setting version variable 'ADVAPIVERSION' to value '6.3.14393.0'
    [13D0:2164][2017-03-21T13:27:33]i000: Product not found: {10B18484-52BF-4CEC-B214-5D23AF7756B0}
    [13D0:2164][2017-03-21T13:27:33]i000: Setting version variable 'SgfxCoreInstalled' to value '0.0.0.0'
    [13D0:2164][2017-03-21T13:27:33]i000: Product not found: {842B692C-3562-4AA2-8A1D-75C1AE770E23}
    [13D0:2164][2017-03-21T13:27:33]i000: Setting version variable 'SgfxViewSpan32Installed' to value '0.0.0.0'
    [13D0:2164][2017-03-21T13:27:33]i000: Product not found: {6285D158-D528-4ED8-A935-BB2A402E21F2}
    [13D0:2164][2017-03-21T13:27:33]i000: Setting version variable 'SgfxViewSpan64Installed' to value '0.0.0.0'
    [13D0:2164][2017-03-21T13:27:33]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}'
    [13D0:2164][2017-03-21T13:27:33]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{5442DAB8-7177-49E1-8B22-09A049EA5996}'
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'NETFRAMEWORK40' evaluates to true.
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'RenesasUsbInstalled AND RenesasVersion="2.1.39.0"' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]i052: Condition '1=0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'NOT VersionNT64 AND VersionNT = v6.0 AND Wusb32Installed' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'VersionNT64 AND VersionNT = v6.0 AND Wusb64Installed' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]w120: Detected partially cached package: uwb_IOGEAR_KR_ui_service_x86_1.67.0.msi, invalid payload: uwb_IOGEAR_KR_ui_service_x86_1.67.0.msi, reason: 0x80070570
    [13D0:2164][2017-03-21T13:27:33]w120: Detected partially cached package: uwb_IOGEAR_KR_w7_x64_1.67.0.msi, invalid payload: uwb_IOGEAR_KR_w7_x64_1.67.0.msi, reason: 0x80070570
    [13D0:2164][2017-03-21T13:27:33]w120: Detected partially cached package: uwb_IOGEAR_KR_w8_x64_1.67.0.msi, invalid payload: uwb_IOGEAR_KR_w8_x64_1.67.0.msi, reason: 0x80070570
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'NOT VersionNT64 AND VersionNT = v6.0 AND Wusb32Installed' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'VersionNT64 AND VersionNT = v6.0 AND Wusb64Installed' evaluates to false.
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: NetFx40Web, state: Present, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: RN_USB3, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: RN_CACHE, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: DV_32, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: DV_64, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_ui_service_x86_1.67.0.msi, state: Absent, cached: Partial
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, state: Absent, cached: Complete
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w10_x86_1.67.0.msi, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, state: Absent, cached: Complete
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w7_x86_1.67.0.msi, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w7_x64_1.67.0.msi, state: Absent, cached: Partial
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w8_x86_1.67.0.msi, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: uwb_IOGEAR_KR_w8_x64_1.67.0.msi, state: Absent, cached: Partial
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: DVR_32, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i101: Detected package: DVR_64, state: Absent, cached: None
    [13D0:2164][2017-03-21T13:27:33]i052: Condition 'WixBundleInstalled OR           ((SgfxCoreInstalled="0.0.0.0") AND (SgfxViewSpan32Installed="0.0.0.0") AND (SgfxViewSpan64Installed="0.0.0.0"))' evaluates to true.
    [13D0:2164][2017-03-21T13:27:33]i199: Detect complete, result: 0x0
    [13D0:20C8][2017-03-21T13:27:39]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
    [13D0:20C8][2017-03-21T13:27:39]i000: Running plan BA function
    [13D0:20C8][2017-03-21T13:27:39]i000: Searching for VEN_1033&DEV_0194
    [13D0:20C8][2017-03-21T13:27:39]i000: 
    Number of subkeys: 23

    [13D0:20C8][2017-03-21T13:27:39]i000: Setting numeric variable 'RenesasHwPresent' to value 0
    [13D0:20C8][2017-03-21T13:27:39]i000: Setting numeric variable 'RadioButton' to value 0
    [13D0:2164][2017-03-21T13:27:39]i200: Plan begin, 15 packages, action: Install
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'RenesasHwPresent' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: RN_USB3
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'RenesasHwPresent' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: RN_CACHE
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT = v6.0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: DV_32
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT = v6.0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: DV_64
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT >= v6.0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT >= v6.0' evaluates to true.
    [13D0:2164][2017-03-21T13:27:39]i000: Setting string variable 'WixBundleRollbackLog_uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi' to value 'C:\Users\ned\AppData\Local\Temp\GUWAVKIT4B_20170321132733_0_uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi_rollback.log'
    [13D0:2164][2017-03-21T13:27:39]i000: Setting string variable 'WixBundleLog_uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi' to value 'C:\Users\ned\AppData\Local\Temp\GUWAVKIT4B_20170321132733_0_uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi.log'
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT > v6.3' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT > v6.3' evaluates to true.
    [13D0:2164][2017-03-21T13:27:39]i000: Setting string variable 'WixBundleRollbackLog_uwb_IOGEAR_KR_w10_x64_1.67.0.msi' to value 'C:\Users\ned\AppData\Local\Temp\GUWAVKIT4B_20170321132733_1_uwb_IOGEAR_KR_w10_x64_1.67.0.msi_rollback.log'
    [13D0:2164][2017-03-21T13:27:39]i000: Setting string variable 'WixBundleLog_uwb_IOGEAR_KR_w10_x64_1.67.0.msi' to value 'C:\Users\ned\AppData\Local\Temp\GUWAVKIT4B_20170321132733_1_uwb_IOGEAR_KR_w10_x64_1.67.0.msi.log'
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT >= v6 AND VersionNT < v6.2' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT >= v6 AND VersionNT < v6.2' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT > v6.1 AND VersionNT < v6.4' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT > v6.1 AND VersionNT < v6.4' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'NOT VersionNT64 AND VersionNT = v6.0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: DVR_32
    [13D0:2164][2017-03-21T13:27:39]i052: Condition 'VersionNT64 AND VersionNT = v6.0' evaluates to false.
    [13D0:2164][2017-03-21T13:27:39]w321: Skipping dependency registration on package with no dependency providers: DVR_64
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: RN_USB3, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: RN_CACHE, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: DV_32, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: DV_64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_ui_service_x86_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w10_x86_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w7_x86_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w7_x64_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w8_x86_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: uwb_IOGEAR_KR_w8_x64_1.67.0.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: DVR_32, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i201: Planned package: DVR_64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [13D0:2164][2017-03-21T13:27:39]i000: Running plan complete BA function
    [13D0:2164][2017-03-21T13:27:39]i299: Plan complete, result: 0x0
    [13D0:2164][2017-03-21T13:27:39]i300: Apply begin
    [1A84:2124][2017-03-21T13:27:40]i360: Creating a system restore point.
    [1A84:2124][2017-03-21T13:27:49]i361: Created a system restore point.
    [1A84:2124][2017-03-21T13:27:49]i000: Caching bundle from: 'C:\Users\ned\AppData\Local\Temp\{26d366fb-4dee-4e70-8f23-acbc09cacabc}\.be\GUWAVKIT4_WUSB_EU.exe' to: 'C:\ProgramData\Package Cache\{26d366fb-4dee-4e70-8f23-acbc09cacabc}\GUWAVKIT4_WUSB_EU.exe'
    [1A84:2124][2017-03-21T13:27:49]i320: Registering bundle dependency provider: {26d366fb-4dee-4e70-8f23-acbc09cacabc}, version: 1.0.4.26366
    [1A84:2200][2017-03-21T13:27:49]i304: Verified existing payload: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi at path: C:\ProgramData\Package Cache\{D01C762B-9256-44BB-8DA4-51035CD23EB2}v1.67.0\uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi.
    [1A84:2200][2017-03-21T13:27:49]i304: Verified existing payload: uwb_IOGEAR_KR_w10_x64_1.67.0.msi at path: C:\ProgramData\Package Cache\{F0D84628-BF95-4847-BFD7-F5D41085FB02}v1.67.0\uwb_IOGEAR_KR_w10_x64_1.67.0.msi.
    [1A84:2124][2017-03-21T13:27:49]i323: Registering package dependency provider: {D01C762B-9256-44BB-8DA4-51035CD23EB2}, version: 1.67.0, package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:49]i301: Applying execute package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, action: Install, path: C:\ProgramData\Package Cache\{D01C762B-9256-44BB-8DA4-51035CD23EB2}v1.67.0\uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files (x86)\IOGEAR\GUWAVKIT4B" REGION="4"'
    [13D0:2164][2017-03-21T13:27:51]i319: Applied execute package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, result: 0x0, restart: None
    [1A84:2124][2017-03-21T13:27:51]i325: Registering dependency: {26d366fb-4dee-4e70-8f23-acbc09cacabc} on package provider: {D01C762B-9256-44BB-8DA4-51035CD23EB2}, package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:51]i323: Registering package dependency provider: {F0D84628-BF95-4847-BFD7-F5D41085FB02}, version: 1.67.0, package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:51]i301: Applying execute package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, action: Install, path: C:\ProgramData\Package Cache\{F0D84628-BF95-4847-BFD7-F5D41085FB02}v1.67.0\uwb_IOGEAR_KR_w10_x64_1.67.0.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files (x86)\IOGEAR\GUWAVKIT4B"'
    [1A84:2124][2017-03-21T13:27:53]e000: Error 0x80070643: Failed to install MSI package.
    [1A84:2124][2017-03-21T13:27:53]e000: Error 0x80070643: Failed to execute MSI package.
    [13D0:2164][2017-03-21T13:27:53]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [13D0:2164][2017-03-21T13:27:53]i319: Applied execute package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, result: 0x80070643, restart: None
    [13D0:2164][2017-03-21T13:27:53]e000: Error 0x80070643: Failed to execute MSI package.
    [1A84:2124][2017-03-21T13:27:53]i318: Skipped rollback of package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, action: Uninstall, already: Absent
    [13D0:2164][2017-03-21T13:27:53]i319: Applied rollback package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi, result: 0x0, restart: None
    [1A84:2124][2017-03-21T13:27:53]i329: Removed package dependency provider: {F0D84628-BF95-4847-BFD7-F5D41085FB02}, package: uwb_IOGEAR_KR_w10_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:53]i329: Removed package dependency provider: {F6F6B840-A6F6-4396-8232-07DC12900B68}, package: uwb_IOGEAR_KR_w10_x86_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:53]i326: Removed dependency: {26d366fb-4dee-4e70-8f23-acbc09cacabc} on package provider: {D01C762B-9256-44BB-8DA4-51035CD23EB2}, package uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:53]i301: Applying rollback package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, action: Uninstall, path: C:\ProgramData\Package Cache\{D01C762B-9256-44BB-8DA4-51035CD23EB2}v1.67.0\uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLDIR="C:\Program Files (x86)\IOGEAR\GUWAVKIT4B" REGION="4"'
    [13D0:2164][2017-03-21T13:27:55]i319: Applied rollback package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi, result: 0x0, restart: None
    [1A84:2124][2017-03-21T13:27:55]i329: Removed package dependency provider: {D01C762B-9256-44BB-8DA4-51035CD23EB2}, package: uwb_IOGEAR_KR_ui_service_x64_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:55]i329: Removed package dependency provider: {D01C762B-9256-44BB-8DA4-51035CD23EB2}, package: uwb_IOGEAR_KR_ui_service_x86_1.67.0.msi
    [1A84:2124][2017-03-21T13:27:55]i330: Removed bundle dependency provider: {26d366fb-4dee-4e70-8f23-acbc09cacabc}
    [1A84:2124][2017-03-21T13:27:55]i352: Removing cached bundle: {26d366fb-4dee-4e70-8f23-acbc09cacabc}, from path: C:\ProgramData\Package Cache\{26d366fb-4dee-4e70-8f23-acbc09cacabc}\
    [13D0:2164][2017-03-21T13:27:55]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

    Tuesday, March 21, 2017 7:29 PM

Answers

  • Hi ned,

    Thank you for posting in MSDN forum.

    For this issue, if you suspect the problem is pending on the .Net Framework, you can try .NET Framework Verification Tool to verify .NET Frameworks on your machine.

    Once it finds any issue, please use .NET Framework Repair Tool to fix the corrupted files and registry keys.

    Besides, according to your log, it is about installing iogear, this forum is discussing about the .Net Framework Setup and Servicing, I have noticed that your installer packages are missing, you could check if the installer is complete, or I suggest you go to https://www.iogear.com/ for a much professional support.

    Thank you for your understanding.

    Best Regards,


    MSDN Community Support
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    Wednesday, March 22, 2017 7:34 AM