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Getting "This computer is not running genuine windows" on Dell OEM version of Windows 7 Pro. RRS feed

  • Question

  • I've tried several of the recommended on-line solutions (using slui.exe, etc.) but this problem will not go away.  The PC is a three year old Dell running the OEM version of Windows 7 Pro 64 bit.  Listed is the content of the MGA Diagnostics tool. I would appreciate whatever help I can get.

    I have also already removed the KB3004394 fix.

    Thanks, Ray

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
    Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
    Windows Product ID: 00371-OEM-8992671-00524
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {BB605590-ACD4-4237-AA0D-0ECF9A5AD3E3}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{06C77F4F-1955-4535-A1AB-6A985B7E0E65}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-5982180-3429683983-2412695667</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8300  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="6"/><Date>20111017000000.000000+000</Date></BIOS><HWID>99C93307018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700524-02-1033-7601.0000-3472014
    Installation ID: 022171350006673724030791345794456054769755452564618692
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 733WD
    License Status: Licensed
    Remaining Windows rearm count: 2
    Trusted time: 12/14/2014 11:56:16 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:12:2014 17:07
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQABAAAAAgABAAEACrYizU4ENAT0H1QO1sp+naCTLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09   
      FACP DELL   FX09   
      HPET DELL FX09
      MCFG DELL FX09
      SSDT AMICPU PROC
      SLIC DELL   FX09   
      OSFR DELL   FX09   



    • Edited by GeezerGeek2 Sunday, December 14, 2014 6:33 PM
    Sunday, December 14, 2014 6:23 PM

Answers

  • Well, the problem has now disappeared as mysteriously as it appeared. I was still getting the warning a couple of days after uninstalling the blotched MS patch, which BTW, was the first action I took to solve the  problem.   Later I tried running slui.exe but was still getting the warning even after reboots.  I'm running Norton Security Suite but I did not try disabling and re-enabling the real time scanning.  No malware was detected by  Norton, MalwareBytes, or Spybot.  So, bottom line is I don't know what initially caused the problem, which did start around the time of the blotched MS patch, nor do I know what fixed it since the problem continued to appear after all fixes I applied. 
    • Marked as answer by GeezerGeek2 Tuesday, December 16, 2014 2:25 PM
    Tuesday, December 16, 2014 2:24 PM

All replies

  • Try this...

    What AV are you using?

    Please disable real-time scanning/protection and reboot

    If the notification has disappeared, re-enable real-time scanning and reboot again

    If the notification is still present, first check whether the real-time scanning is still switched off If so, then re-enable it and post the result. If it's turned itself back on then tell me or try again using a different disable option.

    Post back with the results



    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, December 15, 2014 7:00 AM
    Moderator
  • I am having the exact same problem with a Dell OEM windows 7 Professional version that just started happening.  I had a microsoft tech review my system and she concluded it was malware.  Interested to know if you solve this- my norton scan does not find any malware.
    Tuesday, December 16, 2014 7:28 AM
  • This is currently a common problem - caused by the install and uninstall of a botched patch from Microsoft.

    Please try the fix I suggested above - it that doesn't work, please start a NEW thread of your own, and post your own MGADiag report.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, December 16, 2014 9:56 AM
    Moderator
  • Well, the problem has now disappeared as mysteriously as it appeared. I was still getting the warning a couple of days after uninstalling the blotched MS patch, which BTW, was the first action I took to solve the  problem.   Later I tried running slui.exe but was still getting the warning even after reboots.  I'm running Norton Security Suite but I did not try disabling and re-enabling the real time scanning.  No malware was detected by  Norton, MalwareBytes, or Spybot.  So, bottom line is I don't know what initially caused the problem, which did start around the time of the blotched MS patch, nor do I know what fixed it since the problem continued to appear after all fixes I applied. 
    • Marked as answer by GeezerGeek2 Tuesday, December 16, 2014 2:25 PM
    Tuesday, December 16, 2014 2:24 PM