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Windows 7 "Windows validation was interrupted" and Microsoft Help and Support site gives errors RRS feed

  • Question

  • Hi,

    I have a genuine Window 7 Pro (x32) system upgraded from Vista Ultimate. I have activated the product.

     

    Now the MS Online Validation is reporting that "Windows validation was interrupted."

     

    I have run Microsoft Genuine Advantage Diagnostic Tool. This gives an error message when I hit "Copy" (Error = "Failed to create output files, hr=0x800706ba. Please contact support". The "Resolve" buttin is not active.

     

    When I try use support.microsoft.com to ask for help the website does not detect or recognise my O/S Product ID and generates an error message "The product ID provided could not be processed because of a system or network error. Please try again in a few minutes."

     

    So I am completely stuck.

     

     

     

    Wednesday, August 3, 2011 7:36 PM

Answers

  • "jam12345" wrote in message news:60cc2487-22d2-45b8-a3a5-628f21b726ec...

    I understand. I thought the error related to the Copy function. Here is the output from the tool.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4TYG6-VTYDK-PHKB9
    Windows Product Key Hash: wDjlOlyVEX1uTPpGCa1CM4jvnT4=
    Windows Product ID: 00371-177-1811901-85544
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1707   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PHKB9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 04/08/2011 06:59:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

     


    I would suggest uninstalling and reinstalling the WAT Update (KB971033), then trying to re-validate at www.microsoft.com/genuine/validate
     
    I can see no problems in the report apart from the fact that the machine hasn't been validated (although there's a good chance that your installation of Office is non-genuine, unless you acquired it through your employers)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 7:54 AM
    Moderator

All replies

  • In order to analyze and troubleshoot your issue, please download and run the  Microsoft Genuine Advantage Diagnostic Tool.  Then click on the  Continue  button, the  Copy  button, and then paste in this thread.  Thank you!


    Carey Frisch
    Wednesday, August 3, 2011 8:20 PM
    Moderator
  • As I said in my post when I run Microsoft Genuine Advantage Diagnostic Tool. This gives an error message when I hit "Copy" (Error = "Failed to create output files, hr=0x800706ba. Please contact support". The "Resolve" buttin is not active.
    Wednesday, August 3, 2011 9:07 PM
  • "jam12345" wrote in message news:4696f690-f671-493 e-8dbd-a4ba394cae84...
    As I said in my post when I run Microsoft Genuine Advantage Diagnostic Tool. This gives an error message when I hit "Copy" (Error = "Failed to create output files, hr=0x800706ba. Please contact support". The "Resolve" buttin is not active.

    IGNORE the error message - it simply means that the tool cannot save the ..cab file results to the hard disk - it does not usually affect the copy/paste function.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, August 3, 2011 9:21 PM
    Moderator
  • I understand. I thought the error related to the Copy function. Here is the output from the tool.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4TYG6-VTYDK-PHKB9
    Windows Product Key Hash: wDjlOlyVEX1uTPpGCa1CM4jvnT4=
    Windows Product ID: 00371-177-1811901-85544
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {A36B90A2-A6B6-4995-BB7A-891B42B3858F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Project Standard 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A36B90A2-A6B6-4995-BB7A-891B42B3858F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PHKB9</PKey><PID>00371-177-1811901-85544</PID><PIDType>5</PIDType><SID>S-1-5-21-3649082626-2166179002-142373178</SID><SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1707   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS><HWID>505B3707018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>1FBA4484D134ECE</Val><Hash>9uiKMGf2/s9l4nWkwAdteYr1iKc=</Hash><Pid>81599-871-1110281-65012</Pid><PidType>1</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>58417DDF105C6CE</Val><Hash>l+yV2M97jVinmZxn8ngzumelYh4=</Hash><Pid>84888-871-0132044-63318</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>4FEE9A8BFC966CE</Val><Hash>xfjgPFMXLSdU/OJ2OQQYPvOrYwU=</Hash><Pid>84890-871-0101093-63409</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-177-181190-00-2057-7601.0000-2152011
    Installation ID: 004821837365870712292001467735582436008691215575219390
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: PHKB9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 04/08/2011 06:59:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAAACAAAAAwABAAEAeqiMKmRzqnZI5AiFmJNa/6YMxmeWXuQuf3UclD58nRAqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   A_M_I_  OEMAPIC
      FACP   A_M_I_  OEMFACP
      HPET   A_M_I_  OEMHPET
      MCFG   A_M_I_  OEMMCFG
      OEMB   A_M_I_  AMI_OEM
      SSDT   AMI  CPU1PM
      SSDT   AMI  CPU1PM

     

     

    Thursday, August 4, 2011 6:01 AM
  • "jam12345" wrote in message news:60cc2487-22d2-45b8-a3a5-628f21b726ec...

    I understand. I thought the error related to the Copy function. Here is the output from the tool.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-4TYG6-VTYDK-PHKB9
    Windows Product Key Hash: wDjlOlyVEX1uTPpGCa1CM4jvnT4=
    Windows Product ID: 00371-177-1811901-85544
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>ASUSTEK COMPUTER INC</Manufacturer><Model>P5W DH Deluxe</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1707   </Version><SMBIOSVersion major="2" minor="4"/><Date>20061208000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: PHKB9
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 04/08/2011 06:59:52

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:

     


    I would suggest uninstalling and reinstalling the WAT Update (KB971033), then trying to re-validate at www.microsoft.com/genuine/validate
     
    I can see no problems in the report apart from the fact that the machine hasn't been validated (although there's a good chance that your installation of Office is non-genuine, unless you acquired it through your employers)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 7:54 AM
    Moderator
  • Paste the MGADiag report into your reply (Ctrl-V).  The error refers to writing a file to disk, not copying and pasting to a doc.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, August 4, 2011 12:54 PM
    Answerer
  • uninstalling and reinstalling the WAT Update has resolved the issue. Thanks.
    Thursday, August 4, 2011 8:56 PM
  • "jam12345" wrote in message news:fec1119d-e118-4392-b3ff-0386e22ac610...
    uninstalling and reinstalling the WAT Update has resolved the issue. Thanks.

    Please post a new MGADiag report so that we can check the situation!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, August 4, 2011 9:14 PM
    Moderator