Will there be a Outlook 2010 64bit CRM connector? RRS feed

  • Question

  • Since Office 2010 is in RTM now, we want to move forward. There is only one thing bottering us, there is still no Outlook 2010 64bit support for the CRM Connector in Outlook. Does anyone know when (or if) the Outlook CRM connector will be made available for the 64bitters among us?


    • Moved by Xiaopeng Wu Tuesday, March 8, 2011 10:00 PM Forum consolidation (From:CRM Online)
    Monday, May 10, 2010 1:18 PM


All replies

  • Youri:


    I'm not sure about the 64bit part but I'm having trouble getting 32bit Outlook 2010 (running on 64bit Windows7) to work with the existing CRM plugin.  I've got an open ticket with CRMO Support (we're using CRM Online) but so far, no fix.  Have you been able to make that work or tried?




    Monday, May 10, 2010 2:17 PM
  • Hi Youri.  I don't believe we have plans to support CRM 4 in 64-bit Outlook.  It looks like this request has already been filed on https://connect.microsoft.com/dynamicssuggestions - you could log in there and vote it up to help prioritize the feature.



    Monday, May 10, 2010 3:29 PM
  • Hi Lon,

    Microsoft CRM works well with Microsoft Office 2010 (Outlook 2010) on my Windows 7 64 bits.

    Here are my notes maybe of help:



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    Tuesday, May 11, 2010 7:43 AM
  • Since 64 bit isn't supported, I gave the CMR on 32bit installer a try. I didn't follow the instructions provided by Frank (since I'm just reading them right now), but with the latest CRM connector installer, I got a "Setup failed to determine whether a supported version of Microsoft Outlook is installed." error. By pure luck I clicked with the right mousebutton on the installer icon in the taskbar and choose "close window". The wizard will ask for confirmation, I choose yes and the installer continued installing CRM 4.0.

    Strange, but true. Perhaps it's fixed in a later version of the installer sugested by Frank, but I've got it going!

    Thanks all!

    Tuesday, May 11, 2010 3:19 PM
  • Way to go, Youri!  I just posted my comments to Frank's blog -- I had the same experience as you.  I'll try your method now and report back.



    Tuesday, May 11, 2010 3:31 PM
  • Well, that didn't work completely.

    Youri's method did allow the installation to finish and the CRM icon bar is now visible in the AddIns tab on the ribbon.  However, if I expand the Microsoft Dynamics CRM section in the left nav bar of Outllook and click on Contacts, instead of seeing the grid I get a .TMP file that is trying to download. 

    Do you see that Youri?  Can you browse your various entities from the left nav bar?




    Tuesday, May 11, 2010 3:52 PM
  • Just make sure all the testing is done with the Microsoft Dynamics CRM Outlook client out of the v4.0R7 update!! Makes a big difference.


    Thursday, May 20, 2010 9:36 AM
  • LonOrenstein: I've checked today after a short vacation, but I can view our accounts, no problem at all. I don't know exactly which version of CRM I'm using, I've downloaded the latest version of the client tool I could find. The file version is 4.0.7333.3
    Friday, May 21, 2010 4:02 PM
  • Thanks Youri!  I received a response back from CRM Online Support that said this will be fixed in the May service update, which our instance hasn't received yet.  I'll report back and post when it happens.  When I click on Help, About it doesn't display anything so I don't know which version I have installed.



    Friday, May 21, 2010 4:56 PM
  • When can we expect to be able to use crm online in 64 bit outlook 2010?
    Tuesday, June 1, 2010 1:33 AM
  • Hi Matt - My company is about to start a trial of Dynamics CRM and Salesforce.com.   We find it hard to believe that Dynamics CRM does not support Outlook 2010 (64 bit), which was one of the clear draws for Dynamics over Salesforce.   It looks like our choice of CRM solution has already been made for us?  Your Dynamics team need to wake up and smell the coffee.
    Monday, July 26, 2010 9:34 PM
  • Dolphin:


    I'm just curious... What benefits do you expect to get from 64bit Outlook vs. 32 bit?




    Tuesday, July 27, 2010 12:08 AM
  • Hi Dolphin Software.  I'm sorry that Dynamics CRM Online isn't meeting your expectations.  We're really cranking hard on CRM 2011 (which ships in just a few months), so we have to choose carefully what projects to pursue.  Given that 64-bit Office just shipped last month, it wasn't clear that we would have such demand for a 64-bit solution so soon; sounds like it's a deal-breaker for your business, though.  I do hope you'll choose CRM Online after a thorough evaluation of both products - but either way, I wish you the best of luck in your CRM implementation.



    Tuesday, July 27, 2010 12:19 AM
  • Dolphin:


    I'm just curious... What benefits do you expect to get from 64bit Outlook vs. 32 bit?




    Well, sometimes you don't have a choice. I prefer the 64bit appz over 32bit since I'm on a 64bit OS. When you choose to install a 64 bit office, you cannot install a 32bit Outlook, so the 'problem' isn't sometimes in outlook, but could be in Access or Excel or just be as native as I want to be
    Tuesday, July 27, 2010 6:45 PM
  • Lon:

    The real question isn't "What benefits do you expect to get from 64bit vs 32bit" since that makes it sound like the user is at fault for doing the logical thing and installing 64 bit versions where they exist.

    The real question is: When is Microsoft going to stop messing around and support their own products with their own products?

    Why are we (the users and integrators) still being punished for using 64 bit versions of Microsoft products?

    I know the development teams have to make decisions on what features to include vs. not include but 64 bit support should never be one of those decisions. The fact that Office2010 wasn't released until X date shouldn't be an excuse since that implies that Microsoft has no better ability to integrate their own products than any other software vendors do.

    It was hardly a secret that Office2010 x64 was coming out.

    It's not like we are asking for a full 64 bit version of MSCRM (god forbid); just the ability to use any release of MS Office we choose to use and not be punished for having done so.

    Is there a valid technical reason to go to 64 bit office? Well, obviously there must be otherwise why the heck would Microsoft bother to produce it? If there is no benefit wouldn't it have been far easier just to not produce a 64 bit version and spend that time working on other things? Additionally, we spend the money to have 64bit machines and run 64 bit Windows 7 only to be told that we really can't run the only 64 bit apps out there just because of a silly little Outlook/CRM Integration component? And we now hear that MSoft doesn't even plan on making it work any time in the near future?! That's just plain rude on their part.

    I decided to install 64 bit Office just to see what doesn't work. The only things that don't work so far are Microsoft products. That's silly.


    Tuesday, August 3, 2010 6:53 PM
  • Thanks IntelTech!


    I absolutely agree that Microsoft should have figured this out long ago...  You said above " Is there a valid technical reason to go to 64 bit office? Well, obviously there must be otherwise why the heck would Microsoft bother to produce it?" -- that's what I was trying to ascertain.  I'm an applications guy, not a hardware guy, so while I understand multi-threading I was probing to see what other benefits a user would receive in 64 bit Outlook...


    So Yes, if it wasn't important then why is Microsoft moving in that direction and why can't the left hand go in the same direction as the right one?




    Tuesday, August 3, 2010 11:26 PM
  • We need a 64 bit version of CRM since there is a 64 bit version of Office available.

    End of discussion.

    Whether there is any real or only perceived benefit of 64-bit Office is not relevant. Whether end-users or IT staff make good decisions about choosing their version is not relevant. The version already installed or planned should not impact on the choice of CRM installation nor how it is deployed.

    I could just about accept that a 64-bit version of the offline client would involve more development and testing effort, but the (non-offline) add-in? That said, there was plenty of warning publicly about the coming of 64 bit Office (and presumably even more so internally at MS), so no real excuse for any of it to be unavailable at ship time.


    While we are on the subject of MS supporting MS tools, why is it not possible to control client-side user settings in CRM using Group Policy (without resorting to hacks, preferences, third-party tools)? (I know some settings are stored in the DB, I mean the ones which are not).

    By definition CRM can only be used in AD environments, so surely making the application policy-aware should have been part of a standard step in development?

    Wednesday, August 4, 2010 10:34 AM
  • My understanding is that the main benefit of using 64 bit software is simply the ability to access greater than 4GB of memory. Obviously there are other reasons but as far as 'most' users are concerned that is the primary benefit.

    As for the left hand/right hand doing their own thing at Microsoft; I think the answer is going to come down to the same thing it always does in software companies: Marketing over-promising and development trying to keep up.

    Either way it really is silly and rude that they are still releasing software that isn't, at the very least, able to work with the 64 bit versions of their software. Mind you, I am certain that it's a major undertaking and that I am completely ignorant of what the actual process is. -- Far be it from me to allow my ignorance to get in the way of complaining. ;) -- In the end, I really don't care. I just want things to work like the marketing materials say they will. I know, I know, naive... even after 20 years in the business.

    Enjoy your mishmash of systems.

    Tuesday, August 10, 2010 2:53 PM
  • I agree that it would be powerful to be able to manage the client in some central way and push those changes out. Although they can't rely on group policy because you are may be forgetting that you can use CRM Online, CRM Hosted by a 3rd party, or even CRM hosted by another business unit or parent business, so there is actually -no- guarantee that the end user will be logged on to their PC with an AD account that matches their CRM login account. Maybe a good add-on product for an ISV to create a service on the CRM Server that centrally handles the configuration of clients.
    Thursday, August 12, 2010 4:10 PM
  • Note: Office/Outlook 64 bit is support on CRM 2011 Beta (CRM 5).

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    Monday, September 13, 2010 8:35 PM
  • Frank, 

    Is there any way can you provide a direct link to this download???? 


    All I found was a sign up form where MS wants to contact you? We already have it. I just need a 64bit compatible Outlook connector that will work??? 


    Very confused and dismayed why Microsoft creates 64bit Office and then doesn't support it???? 


    Now I am facing the nightmare of uninstalling a perfectly functioining and performing 64bit installation with 32bit! 



    Tuesday, November 23, 2010 2:19 PM