CRM 2013 case entity resolution RRS feed

  • Question

  • Hi,

    Case enetity resolution popup window needs to be remove ... how can i do it.. please suggest me


    Wednesday, September 3, 2014 4:59 AM

All replies

  • The popup is part of the standard process for case resolution and it's not customizable.

    The alternative is to hide the standard ribbon and build a new button connected to a Web Resource that will perform the case resolution without the popup (but it is still necessary to provide a case resolution when you resolve a case).

    My blog: www.crmanswers.net - Rockstar 365 Profile

    • Proposed as answer by Guido PreiteMVP Wednesday, September 3, 2014 5:24 AM
    Wednesday, September 3, 2014 5:24 AM
  • You can hide the out-of-box button and use web resource or dialog...

    Use the workflow to resolve the cases.


    Prabhu G

    Prabhu G

    Wednesday, September 3, 2014 6:54 AM
  • Hi Prabhu,

    can you please guide me write work flow in case entity  the resolve case?




    Monday, September 29, 2014 4:15 AM