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tune up problem RRS feed

  • Question

  • Every time i try and run tune up the program gets to virus scan and part way thru scan my computer shuts down . Same thing happens every time i run virus scan


    krt
    Thursday, January 8, 2009 4:05 PM

Answers

  • I'm going to move this thread to the Tune-up topic folder.
    If the PC is shutting down during the virus scan by just powering off, it may be due to overheating as scanning is very processor and disk intensive.
    Check that the PC is adequantely ventilated and not overheating.
    It can also be a crash due to a problem with a file being encountered during the scan or a conflict with another program causing the crash, possibly other security software.
    if you are unable to determine the cause of the crash or shutdown, please contact support for help.
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Thursday, January 8, 2009 5:29 PM
    Moderator