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Windows 7 Not Genuine Message Being Rec'd RRS feed

  • Question

  • Have Legit copy of Windows. Below is diagnostic run. So how can I get rid of this annoyance.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JV8PR-4CK73-8B446
    Windows Product Key Hash: iD7mNjgPmpJKUQez7RKw9QEj2oQ=
    Windows Product ID: 00359-029-2330042-85353
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {F9FA4652-76F8-42D4-8C0F-6F617AD908A2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\slcext.dll[Hr = 0x800b0003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F9FA4652-76F8-42D4-8C0F-6F617AD908A2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8B446</PKey><PID>00359-029-2330042-85353</PID><PIDType>5</PIDType><SID>S-1-5-21-3251078079-3975922906-1743889153</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MP061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>2DB83607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>2E467576F6B0F0C</Val><Hash>Cn5GWG1wB1d1x87VwlMCGGPRzY8=</Hash><Pid>81605-902-3743031-65673</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-029-233004-01-1033-7600.0000-1712010
    Installation ID: 001541015332033885307190777011218224321814380695412574
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8B446
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 9/23/2010 9:59:42 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000200
    Event Time Stamp: 9:19:2010 19:01
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui


    HWID Data-->
    HWID Hash Current: NAAAAAEABQABAAEAAAABAAAAAgABAAEAJJS8C/rh4jBOnjyw6k6I/jI7/tmox9DmAskqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07   
      FACP            DELL          M07   
      HPET            DELL          M07   
      BOOT            DELL          M07   
      MCFG            DELL          M07   
      SLIC            DELL          M07   
      SSDT            PmRef        CpuPm


    Thursday, September 23, 2010 4:14 PM

Answers

All replies

  • You have a tampered file, try running the command "SFC /SCANNOW".

    1. Type cmd in the search box of the start menu, right click and select run as administrator.
    2. type SFC /SCANNOW at the prompt and press enter.
    3. Allow SFC to run, reboot as directed.
    4. Go to www.microsoft.com/genuine and attempt to validate.

    If that fails type system restore in the search box of the start menu and click on the system restore application, follow the prompts of the restore wizard to restore to a point prior to your non-genuine status. Make a note of the programs that will be removed, one of them may be the culprit. Again, follow the instructions in step 4 above.

    Thanks

    Carl

    Thursday, September 23, 2010 6:13 PM
  • Carl, Thanks for your quick response. 9% through the sfc/scannow I get a message "Windows Resource Protection could not perform the requested operation." Don't have a Restore Point before I began to have the problem. Now what?
    Thursday, September 23, 2010 8:02 PM
  • Hello, msiterbillusa

    I would recommend that you contact WGA support at one of the below URL for additional assistance.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0


    David
    Microsoft Answers Support Engineer
    Visit our Microsoft Answers Feedback Forum and let us know what you think.
    • Marked as answer by Darin Smith MS Wednesday, October 6, 2010 7:50 PM
    Monday, September 27, 2010 7:45 PM
    Moderator