locked
Dashboards - Error when resizing IE window RRS feed

  • Question

  • Intermittently on some dashboards when resizing the IE window an error of the kind "an error has occurred, contact support ...."

    Tracing when the error occurs we get the following kind of stack trace:

    MSCRM Error Report:
    --------------------------------------------------------------------------------------------------------
    Error: System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.GetGridDataProvider(String gridXml)
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.Refresh(String gridXml, StringBuilder sbXml, StringBuilder sbHtml, Boolean returnJsonData)
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.ProcessRequestInternal(HttpContext context)

    Error Message: System.NullReferenceException: Object reference not set to an instance of an object.
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.GetGridDataProvider(String gridXml)
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.Refresh(String gridXml, StringBuilder sbXml, StringBuilder sbHtml, Boolean returnJsonData)
       at Microsoft.Crm.Application.WebServices.AppGridWebServiceHandler.ProcessRequestInternal(HttpContext context)

    Source File: Not available

    Line Number: Not available

    Request URL:

    Is this just a matter of the system unable to handle the load when it has to refresh all the data once resizing is attempted. I do notice it seems to happen more often on dashboards with more components.

    Thank you.


    Robert

    Wednesday, September 16, 2015 8:55 PM