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renewal link doesn't appear on page RRS feed

  • Question

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    windows live one care billing and account management page, doesn't show the RENEWAL link, only a CANCEL link.

    is this time dependent?  i.e. only appears at renewal time? 

     

    originally under 1.0 the retail pins expired if you didn't enter them, do they expire under 1.5 or 2.0?

     

    How do I get the renewal link to appear? to enter in more PINS?

     

     

     

    Friday, May 9, 2008 12:29 PM

Answers

  • It depends on the status of your subscription. I know you won't see the option to renew if you have already extended your subscription past 12 months by entering a second product key. The retail product key or PIN should not expire, although they could, so don't stockpile them!

    The best path to take for renewing is to sign in at http://billing.microsoft.com directly with your subscription LiveID. If your subscription has over 12 months remaining, you won't see a renew link. If it is less than 12 months, there should be a renew link.

    -steve

     

    Friday, May 9, 2008 12:35 PM
    Moderator