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sudden genuine microsoft validation warning with a blue star RRS feed

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    upon turning on my computer this morning a blue star has appeared warning my windows xp is not genuine it takes me to a page asking for £95.00 i have had the same software for almost 2 years without problem & i recall validating it at the time of instalation . my comp keeps restarting then says its recovered from a serious problem  is this a virus ? please help thanks  lisa
    Monday, April 13, 2009 8:44 AM

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    Hello Lisauk,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Saturday, April 18, 2009 12:17 AM
    Monday, April 13, 2009 8:43 PM
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    Hello LisaUK,


    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    The particular Product Key used to install XP, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and judging from the posts in this forum, Microsoft began blocking the Product Key about 6-7 weeks ago to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    Quite often this situation is the result of untrained computer repair personnel at shops using downloaded copies of XP Pro to repair computers that never came with XP Pro.  If you have ever taken your computer to a repair shop, or if a well-meaning friend ever helped you fix the computer, then this is the likely source of the problem.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your Packard Bell computer did NOT come brand new from Packard Bell with this installation of XP Pro using the Volume Licensing Key.  If you look on the computer you will see a Certificate of Authenticity (CoA) that tells you what version and edition of Windows came with the computer.  If the CoA says that XP Pro came with the computer, then you may be able to use the Product Key Updater Utility http://go.microsoft.com/fwlink/?linkid=45668 to "genuine-ize" the XP Pro installation now on the computer.  It is much more likely that your PB computer came with XP Home or Media Center Edition, and if so, the Key Updater will not work.

    So if the CoA is NOT for XP Pro, the best course of action right now is to acquire a set of Recovery CDs from Packard Bell, then backup and offload your data for safekeeping, then use the Recovery CDs to cleanly install the right XP onto your computer.

    You also have a problem with Office Pro 2003.  See the snippet below:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Your installation of Office 2003 Professional is also nongenuine as it too is a Volume Licensing edition that was installed with a blocked Volume Licensing Key. 

    The Office situation is very similar to your Windows situation, in fact I might bet that both were installed at the same time by the same "shop" person.

    I am not that familiar with Packard Bell computers as sold in the UK, but I understand that it is a "value-oriented" computer line, so I would say that it is unlikely that it would have come from the factory with a perpetual license for Microsoft Office (it may have come with a Trial Version that you would eventually have to purchase).  However, if it did come with Office, just use the Office CDs that came with the computer to put the licensed copy of Office back on the computer after uninstalling the nongenuine installation.

    If the computer did not come from Packard Bell with a genuine copy of office and if you want or need Office on this computer, then please uninstall the nongenuine copy and purchase a genuine full retail copy from a trusted local or online store, or participate in the Office Genuine Offer as described in the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EONAC

    Good Luck!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 21, 2009 2:00 PM

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    Hello Lisauk,


    Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

     

    1.      Ensure you log onto the computer experiencing the issue with “Administrator” rights.

    2.      Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

     

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    If you could also please follow the steps outlined below, the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.

    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.

     

    Step 2 is to look on the computer itself, in the documentation you received with the computer or with your retail purchase of Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.



    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Saturday, April 18, 2009 12:17 AM
    Monday, April 13, 2009 8:43 PM
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    Thank you stephen i tried your link it says blocked vlk i think i was duped with the software & i am unable to find the disk i will buy another windows xp but do i need to back up first? will back up even work as my norton & spy sweeper have uninstalled themselves i would be so grateful for your guiding me through the back up /reinstall procedure thanks best wishes lisa
    Saturday, April 18, 2009 8:49 AM
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    just to add my pc was originally installed with vista but it kept causing problems a friend of my daughters uninstalled the vista & installed the xp pro & then took the disk with him so i guess he caused the problem i still have the original genuine vista disk & product key but would it work if i reinstall it ?  as you can see im not very knowledgable  thanks  lisa
    Saturday, April 18, 2009 8:55 AM
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    Hello LisaUK,

    Please run the mgadiag report and post results...
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Saturday, April 18, 2009 1:29 PM
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    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed Plug-ins enabled
    Failed Microsoft Genuine Advantage plug-ins are installed and loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Failed Microsoft Genuine Advantage plug-ins connect with Microsoft validation servers
    Saturday, April 18, 2009 7:12 PM
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    Hello Lisauk,

    The mgadiag utility is here:  http://go.microsoft.com/fwlink/?linkid=52012

    Run it, then click the "Copy" button, then come back to this post, click Reply, then paste the report into the reply.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, April 20, 2009 6:35 PM
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    Hello Lisauk,

    Yes please ensure all data has been backed up. Next verify your files are backed up before performing a clean installation of Windows. Should you need assistance for installing Vista please contact the manufacturer's Technical Support.


    Take care :-)


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, April 20, 2009 10:37 PM
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    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23892
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {BFE82A2F-FFB5-4D6E-8E2A-97B9E244D420}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{BFE82A2F-FFB5-4D6E-8E2A-97B9E244D420}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>55274-640-8365391-23892</PID><PIDType>1</PIDType><SID>S-1-5-21-790525478-583907252-725345543</SID><SYSTEM><Manufacturer>PACKARD BELL BV</Manufacturer><Model>IMEDIA J2589</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>W7301VP2.309</Version><SMBIOSVersion major="2" minor="4"/><Date>20070217000000.000000+000</Date></BIOS><HWID>A31234070184207D</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57989</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1CE20:Packard Bell B.V|1CE20:Packard Bell B.V
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Tuesday, April 21, 2009 7:20 AM
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    Hello LisaUK,


    Right now, your Packard Bell computer has a Volume Licensing edition of XP Pro installed (Line 10), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    The particular Product Key used to install XP, which ends in 3R89F-D2KXW-VPK3J, is a widely pirated key, and judging from the posts in this forum, Microsoft began blocking the Product Key about 6-7 weeks ago to try to curb its use, which probably explains why it was showing as Genuine up until recently.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Additionally, VL editions are Upgrade licenses ONLY, and therfore cannot be used as the primary or base license for a computer.

    Quite often this situation is the result of untrained computer repair personnel at shops using downloaded copies of XP Pro to repair computers that never came with XP Pro.  If you have ever taken your computer to a repair shop, or if a well-meaning friend ever helped you fix the computer, then this is the likely source of the problem.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Your Packard Bell computer did NOT come brand new from Packard Bell with this installation of XP Pro using the Volume Licensing Key.  If you look on the computer you will see a Certificate of Authenticity (CoA) that tells you what version and edition of Windows came with the computer.  If the CoA says that XP Pro came with the computer, then you may be able to use the Product Key Updater Utility http://go.microsoft.com/fwlink/?linkid=45668 to "genuine-ize" the XP Pro installation now on the computer.  It is much more likely that your PB computer came with XP Home or Media Center Edition, and if so, the Key Updater will not work.

    So if the CoA is NOT for XP Pro, the best course of action right now is to acquire a set of Recovery CDs from Packard Bell, then backup and offload your data for safekeeping, then use the Recovery CDs to cleanly install the right XP onto your computer.

    You also have a problem with Office Pro 2003.  See the snippet below:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    Your installation of Office 2003 Professional is also nongenuine as it too is a Volume Licensing edition that was installed with a blocked Volume Licensing Key. 

    The Office situation is very similar to your Windows situation, in fact I might bet that both were installed at the same time by the same "shop" person.

    I am not that familiar with Packard Bell computers as sold in the UK, but I understand that it is a "value-oriented" computer line, so I would say that it is unlikely that it would have come from the factory with a perpetual license for Microsoft Office (it may have come with a Trial Version that you would eventually have to purchase).  However, if it did come with Office, just use the Office CDs that came with the computer to put the licensed copy of Office back on the computer after uninstalling the nongenuine installation.

    If the computer did not come from Packard Bell with a genuine copy of office and if you want or need Office on this computer, then please uninstall the nongenuine copy and purchase a genuine full retail copy from a trusted local or online store, or participate in the Office Genuine Offer as described in the FAQ:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EONAC

    Good Luck!

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 21, 2009 2:00 PM
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    Thanks Dan
    yes i believe it was a well meaning friend of my daughters that caused the problem & yes my comp originally was purchased with vista but i had problems with it , i still have the original vista software but dont know if it will work now as i validated that at the time  but thanks for all your help   best wishes lisa
    Wednesday, April 22, 2009 5:00 PM
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    Hi LisaUK,

    You would want to backup and offload any valuable data that you do not want to lose, then use the Packard Bell supplied recovery solution to pur Vista Home Premium back onto the computer.  There is nothing that you have mentioned that would cause the Vista installation to not be Genuine and Valid once put back onto your PB computer.

    Because of changes to the Windows architecture for security reasons, Vista had to make changes that left some old hardware and software behind.  In my experience, people who are unhappy with Vista are usually having problems trying to get older peripherals or software to work on Vista, or are trying to get Vista to run on an underpowered computer.

    So in order to have success with Vista, you may have to upgrade some peripherals or software to Vista compatible versions.  As far as power goes, Vista is very sensitive to the power of the graphics subsystem.  Your PB computer, Imedia J2589, comes with 1 GB of system RAM and uses an ATI radeon X1650SE PCI Express video card.  You should boost your RAM up to at least 2GB.  The video card is OK, but replacing this card with a more powerful card and boosting your RAM would significantly speed up the computer IMO.  Not sure about UK prices, but in the USA a higher performance vid card can be mail-ordered for less than $100 and RAM can be bought on sale for less than $30.

    Good Luck!
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, April 22, 2009 6:12 PM
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    Dan i just found this whilst searching for packard bell recovery disc  would it work  do you think ?thanks for all your help  lisa 
    Downloads
    File Category: Recovery
    Operating System: OS independent
    File Title: Recovery Boot Disk Creator
    File Version: 1.6
    File Date: 05-08-2005 15:08:51
    File Size: 2700360 Bytes

    Technical Note: This Setup will create a bootable Recovery CD automatically.
    The bootdisk that will be created can be used on all Packard Bell systems shipped since July 1999.

    Filename Install Note Download
    Download and doubleclick the file. You will require one CD-R (or CD-RW) disc. A CD-RW disc can be used for other purposes afterwards, a CD-R can only be used once.
    Wednesday, April 22, 2009 6:31 PM
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    Hi LisaUK,

    This may BOOT (start) the computer into an ancient version of DOS, but this is NOT a Packard Bell Recovery disc that will put Vista back onto your computer.

    Two dead give-aways:
    1.  File size is 2.7 megabytes.  A Recovery DVD for Vista is going to be 2-3 Gigabytes.
    2.  File date is May 8, 2005 (or maybe August 5, 2005!!!).  Vista was not released on consumer computers until January 2007.

    Not sure if your PB came with a Recovery disc, but if not or if you have lost it, I would URGE you to contact PB support to see if you can order another one.  DO NOT use any kind of downloaded disc that claims to be a PB recovery disc--the danger of embedded malware is too great.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, April 22, 2009 6:53 PM