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CRM 2011 Workflow on assign does not work correctly RRS feed

  • Question

  • I created a workflow on "Record is assigned". Inside this worklow I change a field in a Phone Call.

    But if I assign the Phone Call, the workflow does not run (nothing in the system jobs). I also tried the option "Record fields changed" and choosed "ownerid". But if I activate the Workflow, it automatically switch to the oprion "Record is assigned". If I choose also e.g. the field that should be changed in the option "Record fields changed", the worklow runs twice (ro shure, because the changed filed is also choosen) and does the change, I want to have.

    Why does it not work an change the field after the assign?

    Thanks in advance

    Thursday, November 22, 2012 11:15 AM

All replies

  • Hi, are you using the assign button at the top ribbon menu or are you changing the owner lookup field directly?

    Regards.


    Mehmet Özgür Genç TradeSoft Business Services Vice President ozgurg@tradesoft.com.tr

    Thursday, November 22, 2012 7:07 PM
  • I use the assing button in the grid. Because I change more that one Phone Call at once.
    Friday, November 23, 2012 7:23 AM