Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Cancle notice of live one care? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I in May just renewed my one care account but every few weeks I get an e-mail tell me that my account has been cancled.
    But click on my one care icon and everything is still running.
    This is anoying is the e-mail real or what?
    It also appears that the help site is down due to traffic all the time too.
    Any ideas?

    Thanks
    Friday, August 7, 2009 10:32 AM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    The help site is not down, so I'm not sure what you are encountering.
    As for the status of your subscription, sign in with your subscription LiveID at https://billing.microsoft.com to see details.
    The email may have been sent in error. On the other hand, why you would get that email multiple times seems even odder.
    If your current status of OneCare is green and the subscription status within OneCare and on the Billing site show a future expiration date, ignore the emails. If, however, there is a problem with the account, please contact customer service/support:
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Friday, August 7, 2009 12:06 PM
    Moderator