locked
Genuine Windows 7 not validating RRS feed

  • Question

  • The MGA Diagnostic Tool report states that my windows 7 is non-genuine, so I called Microsoft and was told that my Producy Key is genuine. What's reason for this?
    Sunday, September 4, 2011 12:01 AM

Answers

All replies

  •   In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Sunday, September 4, 2011 12:09 AM
    Answerer
  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-9HGQF-W9V7W-VJJ9C
    Windows Product Key Hash: eSMWqwnjQH/pGVmFsiOTSEuaDN0=
    Windows Product ID: 00359-911-5371282-85032
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {4A931FC4-B4D7-4215-9CCA-D0E43FD90FD8}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.110622-1503
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\James\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4A931FC4-B4D7-4215-9CCA-D0E43FD90FD8}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VJJ9C</PKey><PID>00359-911-5371282-85032</PID><PIDType>5</PIDType><SID>S-1-5-21-1774169277-602782018-1915269177</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-NS135E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R0190Y3</Version><SMBIOSVersion major="2" minor="4"/><Date>20080709000000.000000+000</Date></BIOS><HWID>DB393907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5D65FE14D58F586</Val><Hash>BAoDbPc0n8rFHidSDI0n88MWyd0=</Hash><Pid>89388-707-0270147-65625</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>3AB862DE70D8D86</Val><Hash>UfpXsJvSSVcPufbDdjd0NK73+ug=</Hash><Pid>89405-707-4159871-63755</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-911-537128-01-1033-7600.0000-2462011
    Installation ID: 008814062321483633184391838840061776996100088725918994
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: VJJ9C
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 9/3/2011 10:53:37 PM
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 9:3:2011 22:50
    WAT Activex: Registered
    WAT Admin Service: Registered
    HWID Data-->
    HWID Hash Current: TgAAAAIABAABAAIAAAALAAAABAABAAEAeqgAJq8MBKKaRpY+en8uZSTmanIqH4IyIE8+duCFdl5CgyhGqhhEvwIn1CN63spFVg9OoCqF
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC Sony VAIO
      FACP Sony VAIO
      HPET Sony VAIO
      MCFG Sony VAIO
      SLIC Sony VAIO
      SSDT Sony VAIO
      SSDT Sony VAIO
    Sunday, September 4, 2011 3:06 AM
  •  

      Most Non-Genuine issue look the same regardless of the true underlying cause. So to help minimize the confusion caused by troubleshooting multiple different issues, we ask that all users creat their own thread for thier own specific issue.

     

      In other words, please do not post "Me Too" messages in other people's threads.

    Sunday, September 4, 2011 3:08 AM
    Answerer
  • Contact the Microsoft Store where you opened your account.  Several users are reporting that the Microsoft Store had a problem this week causing this sort of problem.  The Store is resolving the issue.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, September 4, 2011 3:23 AM
    Answerer
  • I just wanted to update this thread.

    There appears to have been an issue with the Product key Activation/Validation servers that only effected a subset of Digitally Distributed Product keys.

    This issue has been corrected and user that were affected by this should no longer be seeing a Non-Genuine/Key Blocked error.

    If you do still see this error please try the following:

    1) Reboot and then re-try Activating and/or Validating.

    2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 9:14 PM
    Wednesday, September 7, 2011 9:14 PM