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Email alerts RRS feed

  • Question

  • I can't get email alerts from the forum. I talked with my IT guy and he said he's not sure what the problem is.

    He claims that he needs to know what address the MSDN forums alerts are sent from so he can whitelist it. Can anybody tell me what account I should look for in the exchange server log to find my alerts and whitelist them.

    Or better yet what my IT giy can add to the whitelist for MSDN alerts to be received?

     

    -Joe


    ?
    • Edited by joethecoder Tuesday, August 24, 2010 1:29 PM
    Monday, August 23, 2010 8:17 PM

Answers

  • > I thought I had the solution but I have received none.  No clue what to do.
     
    I�??ve no idea whether this applies to your Exchange Server, but one fault with alerts is that the From: domain (forumsup@microsoft.com) is different from the Received-From: domain (alerts@live.com), with no sender verification record anywhere to link the two. This is enough for Hotmail at any rate to flag the message as suspicious (�??unknown sender�??) and in some cases consign it to junk. Do you have a sender verification filter?
     
     

    Noel
    Friday, September 10, 2010 10:03 PM
  • The most common issue is actually that you might not currently have an email and the feature turned on in your forum settings. Your settings might get blanked out sometimes by big code changes or other issues.

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, April 20, 2012 11:23 PM
    Owner

All replies

  • Hey Joe,

    MSDN Forums email's are sent from 'forumsup@microsoft.com'.  Hope that helps.

    Jeff Willis

    Monday, August 23, 2010 11:54 PM
  • I've got the same problem and I've added it to all whitelists, and verified that nothing is getting quarantined by the spamblocker still no alerts.
    Tuesday, August 24, 2010 7:15 PM
  • We searched the exchange logs and did not find any entries for 'forumsup@microsoft.com'.

    Any suggestions as to how I can resolve this issue? (We did find mail from hotfix@microsoft.com)

     

    -Joe


    ?
    Tuesday, August 24, 2010 7:38 PM
  • One thing I know is that many people have successfully resolved their alerts issues by going through the Alerts troubleshooting post here:  http://social.expression.microsoft.com/Forums/en-US/reportabug/thread/c66184df-0065-4a45-bc6d-f75369f7411e.

    Hope this helps,
    Jeff Willis

    Tuesday, August 24, 2010 8:53 PM
  • I think I figured it out on my side.  We use a linux mail gateway here at the office.  I noticed that when I tested forwarding a TED email from my gmail account it was getting blocked immediately.  I turned off my exchange server and found the email was still being blocked so this ruled out the exchange.  I then shut down my gateway and what do you know the email was not returned.  So I started looking at logs and say no new spam logs in /var/logs and I know spam assassin wasn't installed.  As this gateway was made before I started there was no documentation on what was running.  Even in the running processes I didn't see anything.  I found one line in an old sendmail.conf backup file that showed a program called assp was being invoked everytime the sendmail mta was ran.  Aha, anti spam smtp proxy.  Sure enough, it was installed and running.  I whitelisted my gmail account and the email I was trying to forward come across just fine.  SO, I whitelisted microsoft and hopefully my next alert will come through.
    Wednesday, August 25, 2010 2:54 PM
  • I thought I had the solution but I have received none.  No clue what to do.
    Friday, September 10, 2010 7:32 PM
  • > I thought I had the solution but I have received none.  No clue what to do.
     
    I�??ve no idea whether this applies to your Exchange Server, but one fault with alerts is that the From: domain (forumsup@microsoft.com) is different from the Received-From: domain (alerts@live.com), with no sender verification record anywhere to link the two. This is enough for Hotmail at any rate to flag the message as suspicious (�??unknown sender�??) and in some cases consign it to junk. Do you have a sender verification filter?
     
     

    Noel
    Friday, September 10, 2010 10:03 PM
  • The most common issue is actually that you might not currently have an email and the feature turned on in your forum settings. Your settings might get blanked out sometimes by big code changes or other issues.

    Ed Price (a.k.a User Ed), SQL Server Experience Program Manager (Blog, Twitter, Wiki)

    Friday, April 20, 2012 11:23 PM
    Owner