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computer crashed after OneCare update, can't boot up--PLEASE HELP! RRS feed

  • Question

  • Windows OneCare updated itself last night and rebooted, but my computer was acting weird and then it crashed. Now I can't boot up the computer, not even in Safe mode. When I pressed Delete to go into setup, there were two choices--Windows XP or Windows Recovery Console. I chose XP the first time, didn't work. Had to go back into setup again, chose Windows Recovery Console. That took me to a blue screen that said if I had reached the screen for the first time, to try restarting my computer. Tried it, didn't work. Back to setup again. I went through the Windows Recovery Console and got the blue screen again, it says if this isn't the first time I reached the blue screen, I should dothe following: "Disable or Uninstall any anti-virus, disk defragmentation, or backup utilities. Check hard drive configuration and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption and then restart computer." Problem is, I can't uninstall anything if I can't boot up. I don't know how to do any of the things that were suggested if I have to do them in DOS. Please help! This is my business computer and I need access to my business files right away!

    Also, I tried to go to help online at the Windows Live OneCare site, but there's no way for me to contact someone for help. It's asking for my product ID, but all I have is the Product Key and the number on the certificate of authenticity. I'm having to try to get help from my husband's computer, but he doesn't have the same license for Windows Live OneCare that I do.

    Wednesday, September 9, 2009 6:34 PM

Answers

  • There has not been a OneCare update in months, so I suspect that your problem is due to one of the Windows Updates that were deployed yesterday for the monthly security patches.
    You can get help with Windows Update issues from here:
     

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

    Support for Windows Update is free when you follow the links for support from there.

    If you think it was OneCare, you should use your husband's computer and LiveID to follow the path from within OneCare to get to the support options of chat and phone support.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 6:55 PM
    Moderator

All replies

  • There has not been a OneCare update in months, so I suspect that your problem is due to one of the Windows Updates that were deployed yesterday for the monthly security patches.
    You can get help with Windows Update issues from here:
     

    Windows Update Solution Center - http://support.microsoft.com/ph/6527

    Support for Windows Update is free when you follow the links for support from there.

    If you think it was OneCare, you should use your husband's computer and LiveID to follow the path from within OneCare to get to the support options of chat and phone support.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 6:55 PM
    Moderator
  • I'll add that in the worst case, you can try the steps here: http://www.mediaworkstation.com/2002/03_mar/tutorials/cw_boot_toot.htm

    Or do a repair install of XP per the instructions here: http://www.michaelstevenstech.com/XPrepairinstall.htm

    -steve

    Microsoft MVP Windows Live / Windows Live OneCare, Live Mesh, & MS Security Essentials Forums Moderator
    Wednesday, September 9, 2009 7:03 PM
    Moderator