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Problems after Re-entering Vista Product Key RRS feed

  • Question

  • Help needed. ugh. So I went home for fall break and turned off my laptop and left it at school. Everything was normal with it when i left. When i came back, when i tried to log on, it prompted me to re-enter my Vista Home Premium product key or a new key because the current one was "invalid". Hm. So i entered in the one on the bottom of my laptop and that worked. However, now that i can access the desktop screen and everything, a prompt keeps coming up that reads "Shstat.exe Corrupt file- the file or directory C:\ProgramFiles\CommonFiles\RoxioShared\DLLShared is corrupted and unreadable. Please run the Chkdsk utility". what? and when i try to open some programs, the same propmt comes up, but instead of Shstat.exe, its the different program, but the rest is the same. I can still open these programs, but the prompts keep coming. PLUS my laptop restarts every 15 minutes or so for some reason. I'm stuck on what's wrong.
    • Edited by MiamiDude Monday, October 20, 2008 3:49 PM
    Monday, October 20, 2008 3:46 PM

Answers

  • Miami Dude,

    Unfortunately the problem you are experiencing falls outside the support scope for Windows Genuine Advantage.  Also I merged both of your post threads together so we could focus on all communication you provided to us :-).  Curious are you using McAfee Antivirus? The reason I ask is after a basic search the  "Shstat.exe" corrupt file and Roxio DLL Shared appears to be associated with McAfee program. Your best avenue would be to contact McAfee Technical Support at http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and explain what has happened.  Another possible avenue may be the McAfee Support Forums located at http://forums.mcafeehelp.com/.  Also possible solution is visit the Roxio Community Forums located at http://forums.support.roxio.com/ and contact their Technical Support at http://www.roxio.com/enu/support/default.html.  Please KNOW this is merely a RECOMMENDATION and not a solution. 


    Take care Miami,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:34 PM
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:35 PM
    Tuesday, October 21, 2008 6:31 PM
  • Hello Motherboardlove,

    Thank you for the update assisting the customer. Also please take a quick look @ my posting and see other information I researched based on what Miami Dude provided. I did some basic searching and found this information.


    Take care,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:34 PM
    Tuesday, October 21, 2008 6:34 PM

All replies

  • Miami


    Thank you for visiting the Office Genuine Advantage (OGA) program forum. In order to receive the best support, we request all users to initially run the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  This will try and identify the individual issue you may be experiencing.  Please provide a brief synopsis describing your customer scenario, including any dialogue or error messages, or codes. Error codes can be found in the lower left hand corner of most Genuine Advantage web-pages when an error is encountered.

    By clicking the link below, you will download the Microsoft Genuine Advantage Diagnostic Tool (MGADT).  Then click the Run button. Then click the Run button again. Then click the Continue button to perform the diagnostic. The Windows tab should show, click the Copy button to paste your report to the clipboard.  Then paste the report into a New Post on this Forum by adding a post in it and pressing Ctrl V (to paste the text). Clicking the OK button will clear the Diagnostic window. Here is the download link:

    http://go.microsoft.com/fwlink/?linkid=52012

    Please tell us about the Certificate of Authenticity (COA) for your copy of Windows Vista.

    1. What edition/version of Windows Vista is titled?

    ·         Home Basic

    ·         Home Premium 

    ·         Business

    ·         Ultimate

    2. Does it read "OEM Software" or "OEM Product" in black lettering?

    3. Or, does it have the computer manufacturer's name in black lettering?

    4. Please provide the customer scenario you are experiencing.

    5. DO NOT post the Product Key.

    Not sure what to look for, see this page to reference your COA:

    http://www.microsoft.com/resources/howtotell/product.aspx?pID=b5c507e5-3522-40de-a2f4-97d82b39cc47&cID=ea710cad-37b0-4975-bcd6-abfee19961df&method=oem&displaylang=en

    NOTE: The data collected with the MGADT does NOT contain any information that can personally identify you. The information can be fully reviewed, by you, before being posted.

    Thank you for your participation here on the Genuine Advantage forums. We look forward to working with you.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    Monday, October 20, 2008 8:52 PM
  •  So I went home for fall break and turned off my laptop and left it at school. Everything was normal with it when i left. When i came back, when i tried to log on, it prompted me to re-enter my Vista Home Premium product key or a new key because the current one was "invalid". Hm. So i entered in the one on the bottom of my laptop and that worked. However, now that i can access the desktop screen and everything, a prompt keeps coming up that reads "Shstat.exe Corrupt file- the file or directory C:\ProgramFiles\CommonFiles\RoxioShared\DLLShared is corrupted and unreadable. Please run the Chkdsk utility". And when i try to open some programs, the same propmt comes up, but instead of Shstat.exe, its the different program, but the rest is the same. I can still open these programs, but the prompts keep coming. PLUS my laptop restarts every 15 minutes or so for some reason

    On the bottom of my laptop it reads Windows Vista Home Premium OEMAct under which it says Dell

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-GTCW2-3MKKF-9PDJX
    Windows Product Key Hash: b03+17s2iwy9hQdLKHxeJ2DvnD4=
    Windows Product ID: 89578-OEM-7216946-43328
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {04CC19B5-4398-498F-A594-61405016A48A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{04CC19B5-4398-498F-A594-61405016A48A}</UGUID><Version>1.7.0095.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9PDJX</PKey><PID>89578-OEM-7216946-43328</PID><PIDType>8</PIDType><SID>S-1-5-21-2672456760-2232060772-986516832</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20070402000000.000000+000</Date></BIOS><HWID>57333507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9DECBB295849874</Val><Hash>8W1GP4G4l51e3hbdxC0SMXOMi60=</Hash><Pid>70141-058-8625223-56932</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002



    Any help is greatly appreciated!
    • Edited by MiamiDude Monday, October 20, 2008 11:31 PM
    • Merged by Stephen Holm Tuesday, October 21, 2008 5:23 PM Maintain only one thread of communication on same issue
    Monday, October 20, 2008 11:23 PM
  • This has nothing to do with WGA. the corrupt files are in the Roxio folder ,so you should contact Roxio.
    Tuesday, October 21, 2008 12:29 AM
  • Miami Dude,

    Unfortunately the problem you are experiencing falls outside the support scope for Windows Genuine Advantage.  Also I merged both of your post threads together so we could focus on all communication you provided to us :-).  Curious are you using McAfee Antivirus? The reason I ask is after a basic search the  "Shstat.exe" corrupt file and Roxio DLL Shared appears to be associated with McAfee program. Your best avenue would be to contact McAfee Technical Support at http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS and explain what has happened.  Another possible avenue may be the McAfee Support Forums located at http://forums.mcafeehelp.com/.  Also possible solution is visit the Roxio Community Forums located at http://forums.support.roxio.com/ and contact their Technical Support at http://www.roxio.com/enu/support/default.html.  Please KNOW this is merely a RECOMMENDATION and not a solution. 


    Take care Miami,


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:34 PM
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:35 PM
    Tuesday, October 21, 2008 6:31 PM
  • Hello Motherboardlove,

    Thank you for the update assisting the customer. Also please take a quick look @ my posting and see other information I researched based on what Miami Dude provided. I did some basic searching and found this information.


    Take care,

    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, October 21, 2008 6:34 PM
    Tuesday, October 21, 2008 6:34 PM