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Windows 7 reporting "Not Genuine" and not installing updates. RRS feed

  • Question

  • Hi I have been having problems with getting updates to install on my laptop which has Windows 7 installed (OEM). I downloaded the diagnostic utility and here is the report:....below

    I believe I do have a genuine version.

    What should I do?

    Thanks for your help.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070424

    Windows Product Key: *****-*****-D96PV-T9B9D-M8X2Q

    Windows Product Key Hash: Fq/JsPUI1NdT6veDtiDB8N1RQUs=

    Windows Product ID: 00359-OEM-8992687-00246

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {9684C11B-75A8-445B-B9A0-A1658AE7619D}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.110408-1633

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 102

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Miriam\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{9684C11B-75A8-445B-B9A0-A1658AE7619D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-M8X2Q</PKey><PID>00359-OEM-8992687-00246</PID><PIDType>2</PIDType><SID>S-1-5-21-4028487564-2189440-2528066375</SID><SYSTEM><Manufacturer>Micro-Star International</Manufacturer><Model>A6200</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>E1681IMR VER.105</Version><SMBIOSVersion major="2" minor="6"/><Date>20100317000000.000000+000</Date></BIOS><HWID>60BB3607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070424' to display the error text.

    Error: 0x80070424 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 6:3:2011 20:02

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x80070424

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEeoAbxgEpG3irMtjOwg45WXF0=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC MSI_NB MEGABOOK

      FACP MSI_NB MEGABOOK

      HPET MSI_NB MEGABOOK

      MCFG MSI_NB MEGABOOK

      SSDT TrmRef PtidDevc

      HPET MSI_NB MEGABOOK

      MCFG MSI_NB MEGABOOK

      SLIC MSI_NB MEGABOOK

      SSDT TrmRef PtidDevc

      ECDT MSI_NB

     

    • Moved by Darin Smith MS Friday, June 10, 2011 8:26 PM Windows 7 issue moved to Windows 7 forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    • Changed type Darin Smith MS Tuesday, June 14, 2011 8:33 PM
    Friday, June 10, 2011 1:32 AM

Answers

  • "dolphin17" wrote in message news:88fac75b-c247-4bdf-be95-2c49ff89929e...

    Hi I have been having problems with getting updates to install on my laptop which has Windows 7 installed (OEM). I downloaded the diagnostic utility and here is the report:....below

    I believe I do have a genuine version.

    What should I do?

    Thanks for your help.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070424

    Windows Product Key: *****-*****-D96PV-T9B9D-M8X2Q

    Windows Product Key Hash: Fq/JsPUI1NdT6veDtiDB8N1RQUs=

    Windows Product ID: 00359-OEM-8992687-00246

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers?  If so, first UNDO any changes they may have made, then run another MGADiag report and post back
     
    Here are the instructions for reinstalling the service.....
     
    First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
    If that's not the case, then you may have a corrupt file, so try downloading it again.
     
    Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy
     
    ****************************************************
    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
     
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
     
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
     
    sc sidtype sppsvc UNRESTRICTED
     
    ****************************************************
     

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
     
    Right-click on the C:\ icon  (top left of the window) and select Edit... >Paste
     
    You should get Success responses after each line of code
     
    when complete, reboot
     

    test the outcome (MGADiag should now report properly on the state of the license)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 10, 2011 11:29 AM
    Moderator

All replies

  • Unfortunately, you have posted in the wrong forum.  Please post your inquiry in the Windows Answers – Windows Updates Forum, thank you!
    Carey Frisch
    Friday, June 10, 2011 4:22 AM
    Moderator
  • "Carey Frisch" wrote in message news:ae67b8d4-f191-43ae-8e02-1fdc5c18ad4d...
    Unfortunately, you have posted in the wrong forum.  Please post your inquiry in the Windows Answers – Windows Updates Forum, thank you!
    Carey Frisch

    Wrong - it's a WGA issue, Carey.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 10, 2011 11:02 AM
    Moderator
  • "dolphin17" wrote in message news:88fac75b-c247-4bdf-be95-2c49ff89929e...

    Hi I have been having problems with getting updates to install on my laptop which has Windows 7 installed (OEM). I downloaded the diagnostic utility and here is the report:....below

    I believe I do have a genuine version.

    What should I do?

    Thanks for your help.

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070424

    Windows Product Key: *****-*****-D96PV-T9B9D-M8X2Q

    Windows Product Key Hash: Fq/JsPUI1NdT6veDtiDB8N1RQUs=

    Windows Product ID: 00359-OEM-8992687-00246

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

     

    Something has uninstalled the Software Protection service - Have you been using any Registry Cleaners/Optimizers?  If so, first UNDO any changes they may have made, then run another MGADiag report and post back
     
    Here are the instructions for reinstalling the service.....
     
    First make sure that Notepad is configured NOT to wrap! (click on View - UNcheck 'Wrap') then make sure that there are only 4 lines of code, all beginning with 'sc ', each followed by a single blank line.
    If that's not the case, then you may have a corrupt file, so try downloading it again.
     
    Highlight ALL the text (including the blank lines) between the two lines of ***s - select Copy
     
    ****************************************************
    sc create sppsvc binPath= C:\Windows\System32\sppsvc.exe DisplayName= "Software Protection" depend= Rpcss start= delayed-auto obj= "NT AUTHORITY\NetworkService" password= ""
     
    sc privs sppsvc SeAuditPrivilege/SeChangeNotifyPrivilege/SeCreateGlobalPrivilege/SeImpersonatePrivilege
     
    sc sdset sppsvc D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWRPLOCRRC;;;IU)(A;;CCLCSWRPLOCRRC;;;SU)(A;;LCRP;;;AU)S:(AU;FA;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;WD)
     
    sc sidtype sppsvc UNRESTRICTED
     
    ****************************************************
     

    Open an Elevated Command Prompt window - click on the Start button, and in the Search box, type CMD. wait for the system to find the one file, then right-click on that and select Run as Administrator. Accept the UAC prompt if you get one
     
    Right-click on the C:\ icon  (top left of the window) and select Edit... >Paste
     
    You should get Success responses after each line of code
     
    when complete, reboot
     

    test the outcome (MGADiag should now report properly on the state of the license)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, June 10, 2011 11:29 AM
    Moderator
  • Moving thread to WGA Windows 7 forum

    Darin MS
    Friday, June 10, 2011 8:25 PM
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    Tuesday, June 14, 2011 8:33 PM